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Post COVID-19 Customer Experience Imperatives

Perficient

The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? Customers who are expecting to forever change their behaviors.

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The Four Pillars of Smarter Bank Leadership

Gonzobanker

Financial institutions standing in 2030 will have completed a significant and gut-wrenching transformation of their leadership talent. To overcome the struggle, banks need to build leadership teams that align with how a future “Smarter Bank” will operate. Once they run buzzwords and innovations through management’s “B.S.

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[Podcast] WISW Episode 5: What if You Could Deliver Anything as Soon as it Was Valuable?

Perficient

With over 25 years of digital agency leadership experience, he specializes in Mobile Product Management, Mobile Strategy, and Customer Experience. He works with clients to convert market insights into real-world digital products and customer experiences that actually grow their business. Meet the Hosts.

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Do you want a more engaged team? Here is an approach

Perficient

How To Increase Team Engagement. Gartner customer experience research shows the value of team engagement: Two-thirds of the drivers of customer satisfaction are due to “feel factors,” or how customers feel during and about their experience. How To Embrace and Begin Team Engagement.

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Charles Potts: Being comfortable with discomfort

Independent Banker

As ICBA’s chief innovation officer, it’s my job to push the envelope, to make people uncomfortable. Community bankers can, through their leadership and action, change culture and spark innovation in various ways, including: 1. Innovative leaders communicate openly and broadly across an organization. It’s in you.

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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

Weekly episodes highlight innovators and industry players driving innovation in the financial services industry. Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. keep me informed.

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