Customer Experience Florida Retail Technology 
PYMNTS
MAY 5, 2020
Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. Florida granted permission for stores to reopen Monday (May 4), the first phase of a return from the coronavirus lockdown. The retail industry is at a critical juncture.
PYMNTS
JULY 28, 2019
Supermarket giant Kroger and online grocery retailer Ocado are joining forces to build the second of 20 planned automated warehouse facilities. The two companies have broken ground on what they call America’s second “customer fulfillment center” (CFC), located in Groveland, FL, according to a press release. the release said.
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PYMNTS
NOVEMBER 6, 2019
Kroger ’s retail transformation was front and center at its analyst day, as the firm aims to remake its business with its Restock Kroger framework. The first area is redefining the grocery environment, enhancing the customer connection by creating an experience that is seamless, simple, easy and intuitive. Grocery Innovation .
PYMNTS
OCTOBER 25, 2017
The October edition of the PYMNTS Unattended Retail Tracker™ highlights how the latest developments in unattended retail technology are disrupting the ways in which consumers use public transportation, shop for vehicles, pay for fast food and more. All the customer has to do to place their order is smile at the camera.
PYMNTS
JUNE 26, 2018
Not all kiosks are as high-tech as CaliBurger’s machines, but QSRs and other retailers are rolling out their own versions of the machines across the country. According to the PYMNTS Unattended Retail Tracker , it comes down to “offering the right combination of in-store tech, mobile solutions and online features.”. Stay tuned.
PYMNTS
JANUARY 16, 2018
The Google generation is changing industries from retail to call centers — and everything in between. The call center software solutions provider is working with cloud communications software and solution provider IMImobile to integrate omnichannel chat capabilities into NICE inContact’s CXone cloud customer experience platform.
PYMNTS
OCTOBER 16, 2018
In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. These technologies bring more options for consumers to order and pay for their meals, such as kiosks and mobile ordering. With the addition of kiosks, McDonald’s is focusing on customer experience and choice.
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