Perficient

OCTOBER 20, 2020

For example, our client, a leading fabric and craft retailer , was experiencing issues with extending its customer experience online and needed help improving inventory visibility within its supply chain and OM system. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

System How To Customer Experience Meeting 324

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. The experience also enables customers to reorder by voice.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

MARCH 16, 2017

Through both AI and natural-language processing, computer engineers now have the capability to develop chatbots built directly into the Facebook Messenger chatbot to bring a new level of customer service convenience to their nearly 2 billion active monthly users. One surprising industry that’s entering this market is insurance.

Operations 107

Operations social media Comparison Industry 107

PYMNTS

DECEMBER 28, 2020

Recent research indicates that 35 percent of customers will always want access to in-branch banking services in some capacity, but 23 percent said that service should be quicker when transacting at branches. For more on these and other digital-first banking news items, download this month’s Tracker.

ATM 182

ATM Meeting United States Industry 182

Abrigo

MARCH 2, 2023

You might also like this whitepaper, "Best practices for purchasing bank or credit union software" DOWNLOAD Takeaway 1 As Southwest Airlines learned, technology shortcomings create enormous costs in the short-term and in the future. To its credit, Southwest was investing in customer-facing technology. Executives took a pay cut.

Technology 195

Technology Lending Community Software 195

Bobsguide

SEPTEMBER 19, 2022

Bettering customers around the world. According to IDC, “To thrive in a digital economy, financial services organizations must embrace innovation and integrate technology effectively to enhance the customer experience and achieve operational excellence.

Fintech 68

Fintech Taxes Customer Experience Industry 68

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

PYMNTS

JANUARY 22, 2021

One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs. It also explores why using data to customize the experience is key, and how Red Robin makes its rewards program’s onboarding process as simple and seamless as possible.

Data 144

Data Customer Experience United States Policies 144

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. The function taps into partnerships with delivery companies, and consumers can order without downloading another mobile app.

Google 115

Google Mobile Retail Innovation 115

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Now, they are doing all this digital innovation, and it’s really moving the needle,” he said. Heck, yeah!”. The progress is easy to see.

How To 144

How To Fraud Online Mobile 144

PYMNTS

JUNE 6, 2016

“Our goal with Samsung Pay is to drive and lead innovation in mobile commerce, giving consumers a safer, smarter and better mobile wallet,” Victor Kim, global director of Samsung Pay, explained in a press release. Samsung operates an open model of partnership and collaboration to deliver the best possible customer experience.

Samsung 100

Samsung Mobile Customer Experience Apple 100

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Now, they are doing all this digital innovation, and it’s really moving the needle,” he said. Heck, yeah!”. The progress is easy to see.

How To 108

How To Fraud Mobile Online 108

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. That meant it needed viewers to not only discover its brand, download its app, register and begin watching but also to subscribe at either a $5 or $8 monthly payment level. The mobile TV platform seemed to have it all.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

NOVEMBER 22, 2019

Diners download the Amazon Alexa app, enable the Chipotle skill, link profiles, and then reorder Chipotle meals. In addition to Alexa, the restaurant chain is also turning to other digital innovations. The company intends to refresh stores at a slower clip to keep more locations fully operational.

Retail 139

Retail Strategy United States Comparison 139

FICO

SEPTEMBER 27, 2022

In order not to miss the boat of the rapid technological developments, financial institutions need to know where their digitalization journey should go and how they want to use the innovative technologies in a focused manner. This promises both significant cost advantages and faster processing and thus a better customer experience.

Analytics 52

Analytics Strategy Operations Google 52

PYMNTS

DECEMBER 7, 2017

Panera Bread, which operates 2,024 locations in the U.S. For us, this partnership with Google was really part of that next step of evolving our customer experience,” Berinato said. For all the latest findings, analysis and trends, please download the Index by clicking the button below. Life in the fast lane.

St. Louis 113

St. Louis Google Mobile Missouri 113

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? It saves time, it saves cost, and it dramatically enhances the customer experience.” “All browsers, all operating systems.” ” The Future.

Customer Experience 12

Customer Experience Online New York City Video 12

Cisco

JULY 29, 2021

This is driven by a renewed focus towards innovation, along with the digitalization and streamlining of the businesses. In today’s world operations are complex with various teams relying on different tools, trying to trouble shoot and support their respective domains. Observability rather than Visibility.

Customer Experience 170

Customer Experience User Experience Analytics Resources 170

Independent Banker

FEBRUARY 3, 2016

By capturing and analyzing each customer relationship and its behavioral patterns, in real-time, integrated CRMs allow all bank staff to see the data and use it to create a truly exceptional customer experience, leading to higher wallet share, increased loan growth, better customer acquisition and healthier deposits.

Leadership 70

Leadership Customer Experience Management Data 70

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery. Click here to download the December 2016 PYMNTS.com Unattended Retail Tracker™.

social media 100

social media Survey Retail Technology 100

FICO

JUNE 5, 2019

“The scoring model makes a scientific decision for each customer by assessing the customer’s credit risk, fraud risk and behavior profile. Automating approvals saves substantial time as well as operating costs, making us nimbler and more competitive.”. Credit Card Growth - What's Next?

Management 40

Management Cards Case Study Marketing 40

PYMNTS

SEPTEMBER 27, 2017

Trying to compete on price would bring retailers ever more directly into Amazon’s line of fire, while crippling the in-store customer experience. That experience still reflects a certain culture and an element of what Yatskan called “immersion.” Experience is king,” he said. Where Amazon treads, retailers tremble.

Retail 104

Retail Branding Online Examples 104

FICO

AUGUST 11, 2022

This approach to decision asset reusability serves as the foundation for delivering composable business capabilities that drive enterprise-wide innovation and value creation during times of rapid market change. At the same time, the burden on your IT teams is reduced as changes no longer route through the IT backlog.

Tools 52

Tools Resources Data Technology 52

PYMNTS

APRIL 22, 2016

The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. “It’s For Dickinson, the actual rollout of EQ Bank was two years in the making – “building everything from scratch – the technology stack, the team, the operations, the brand – everything,” he said.

User Experience 100

User Experience Digital Banking Customer Experience System 100

CB Insights

MARCH 19, 2019

Download the free report to learn about the biggest emerging trends in AI and strategies to watch for 2019. Among other concerns, theft prevention depends on the size and scale of operations, and the types of products available. And for communication service providers, optimization directly translates into better customer experiences.

Trends 78

Trends Training Data Apple 78

Gonzobanker

JULY 7, 2015

Capital One has not stopped growing since acquiring ING Direct to add to its own direct banking operations. While new digital disrupters are helping banks rethink the customer experience and how they will add value in the future, they have not done enough damage where large banks and other traditional players are feeling the pain.

Digital Banking 60

Digital Banking Industry Capital Strategy 60

Gonzobanker

NOVEMBER 9, 2015

Lots of talk about innovation and customer experience. One big innovation discussion was that as payments become increasingly ubiquitous, we will continue to see them disappear into the background of transactions, particularly in mobile. Innovation on the merchant side. Innovation in security.

blockchain 60

blockchain Bitcoin Lending Innovation 60

Abrigo

DECEMBER 2, 2015

The following is an excerpt from the Sageworks whitepaper "The Automation Revolution: How Technology is Changing the Way Firms Operate". As consumers adopt the latest technology, businesses must do the same in order to provide services and customer experiences that align with today’s technology. shifted to 2.0

Operations 150

Operations Technology Customer Experience Software 150

South State Correspondent

JUNE 27, 2023

For example, ISO 20022 provides a set of messages (you can download HERE ) to handle ATM transactions, fraud, account names, and time periods. One major innovation is the ability to send an “information only” message to add more data to a transaction message.

System 195

System Data Examples Payments 195

William Mills

MAY 11, 2016

From my understanding of their offering they let mid to large financial planners/consultants utilize state-of-the-art data tools in real time coupled with NLQ AI for a better customer experience, allowing a financial planner to do a better job for more clients in less time. Customize video, like you would a direct mail piece.

Video 40

Video Lending social media Analytics 40

PYMNTS

JUNE 20, 2016

At the start of the year, I wrote a piece that outlined six trends that I suggested would set the agenda for payments innovation and commerce reinvention in 2016. Mobile order ahead for pick up in-store is on fire and it’s making the service experience better for the consumer and more operationally efficient for the retailers.

Report 119

Report Payments Mobile Retail 119

PYMNTS

OCTOBER 29, 2019

CUNA Mutual Group reported last month that 177 fewer CUs operated than in the year prior, with mergers and acquisitions accounting for many of these losses. For more on these and other CU news items, download this month’s Tracker. Keeping customers engaged is the primary goal of any business, and CUs are no exception.

Data 103

Data Maine Analytics Case Study 103

William Mills

MAY 11, 2016

Diana Chin (HR & Operations). Katerina Frolovicheva (MD, Technologies Innovations). This is a leading bank in Russia, with a track record of fintech innovation. Demo: “Audit Smarter” – ask clients to download mobile app for security authentication. David Carr (Innovation Manager). Virtual reality?

Video 40

Video Mobile social media Analytics 40

Abrigo

FEBRUARY 6, 2024

Yet despite warnings about the high prevalence and high costs of check fraud, many banks and credit unions operate without systematic fraud prevention programs or lack the technology to combat check fraud. Update your board about AML/fraud threats with this infographic: "5 Fraud typologies impacting you and your customers."

Fraud 222

Fraud Training Trends Regional 222

William Mills

SEPTEMBER 9, 2016

Hybrid approach to empower advisors, remain compliant and really help customers. Auto-financing is ripe for innovation. AutoGravity empowers the customer to take control of the process and know their options before going to dealership. Addresses compliance, fraud experience and customer experience analytics.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

SEPTEMBER 11, 2019

In addition to an efficient tech platform for placing orders, it is beneficial to restaurants of all stripes to offer a loyalty program that can reward customers for their decision to place an order. Coffee companies aren’t the only ones that are changing the way they operate. Download the Tracker to read the Feature Story.

Strategy 148

Strategy Data North Carolina Charlotte 148

CB Insights

OCTOBER 16, 2018

Download the free Amazon strategy teardown. 2013: Decentralize decision-making to generate innovation. 2012: Surprise and delight your customers to build long-term trust. 2011: Self-service platforms unlock innovation. 2008: Work backwards from customer needs to know what to build next.

Customer Experience 78

Customer Experience Innovation Company Technology 78