PYMNTS

DECEMBER 27, 2016

Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics. Enova’s 2016 payment innovations were powered by our real-time predictive analytics and on-demand decision-making technology. Download the eBook. million annually.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

SEPTEMBER 19, 2018

Artificial intelligence (AI) and machine learning (ML) are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. To learn more about how businesses are leveraging AI and ML technology to optimize their customer experience, click here to download the report.

Retail 158

Retail Report Samsung Customer Experience 158

PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. One-third are very interested in using it for learning purposes, as well.

Video 224

Video social media Millennials Data 224

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

DECEMBER 1, 2020

As consumers spend more time at home, they continue to order groceries online in far larger numbers than they ever did before the pandemic. In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7 In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7

US 196

US Data Online Meeting 196

PYMNTS

DECEMBER 30, 2016

Here is the response from Florin Arghirescu, SVP of business relationships and innovation at Synchrony Financial …. Most of this disruption is driven by the concept of frictionless payments, which has now morphed into customer engagement and how to solve for the entire commerce experience, well beyond specific payment technologies.

eBook 140

eBook Payments Customer Experience Retail 140

PYMNTS

DECEMBER 28, 2020

declined by 7 percent over the past five years, for example, and some credit unions are also reportedly considering more physical branch shutdowns as their members move online. Some customers are in-branch banking loyalists, however, and financial institutions (FIs) would do well to heed their preferences.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

JANUARY 30, 2020

Financial institutions (FIs) cannot simply expect the popularity of debit to persist unaided, however, and must continue to innovate to keep fraud rates at a minimum. intended to support fraud fighting without imposing frictions into the customer experience. That delay appears to be intended to drive up the data’s prices.

Security 182

Security Fraud ATM Cards 182

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 144

How To Fraud Online Mobile 144

Abrigo

MARCH 2, 2023

You might also like this whitepaper, "Best practices for purchasing bank or credit union software" DOWNLOAD Takeaway 1 As Southwest Airlines learned, technology shortcomings create enormous costs in the short-term and in the future. A failure in back-office technology directly affects customer experiences.

Technology 195

Technology Lending Community Software 195

PYMNTS

JANUARY 22, 2021

One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs. Andrew Cuomo launched the second phase of a digital initiative in which the state partnered with commission-free online ordering system Ritual to offer its platform, Ritual One, for free through April.

Data 144

Data Customer Experience United States Policies 144

PYMNTS

SEPTEMBER 5, 2019

trillion in one recent count, innovators are tapping into the subscription business model to offer products and services aimed at keeping consumers in good shape (and good spirits). Beyond vitamins, other innovators are turning to the subscription business model for other offerings designed for consumer wellness. The Subscription Plan.

Video 103

Video Innovation Retail Online 103

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. The function taps into partnerships with delivery companies, and consumers can order without downloading another mobile app.

Google 115

Google Mobile Retail Innovation 115

PYMNTS

MAY 29, 2019

Food delivery entities like DoorDash and Postmates have recently launched subscription tiers that bypass typical delivery fees as online food delivery apps grow more popular. Download the May Subscription Commerce Tracker to read its feature story, and learn more about the challenges subscription-focused SMBs are facing.

Apple 179

Apple America Retail Industry 179

PYMNTS

JULY 17, 2018

The credit union (CU) market has long argued that rules intended for larger, more traditional banks have unjustly been applied to their industry, stifling their growth and pace of innovation. That’s why one credit union is working to overhaul its customer experience. Around The Credit Union World. About The Tracker .

Hawaii 100

Hawaii Marketing Report Texas 100

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 108

How To Fraud Mobile Online 108

PYMNTS

APRIL 25, 2019

The new app can be downloaded starting May 20. PAUL Managing Director and Chairman Maxime Holder said, according to the report, “Launching a mobile payment and loyalty app is an instrumental tool for building on overall customer experience across our 37 UK shops.”. REPAY CEO John Morris said in the announcement. “We

Mobile 115

Mobile Payments Customer Experience Report 115

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? More than 100 customers. The premise behind SaleMove is that it is difficult for consumers to purchase complex products such as financial services online. Seven million in funding raised.

Customer Experience 12

Customer Experience Online New York City Video 12

PYMNTS

NOVEMBER 22, 2019

Diners download the Amazon Alexa app, enable the Chipotle skill, link profiles, and then reorder Chipotle meals. In addition to Alexa, the restaurant chain is also turning to other digital innovations. Online sales increased 31 percent in the quarter, but eCommerce didn’t weigh on profitability as it has done in past times.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. So that’s a really big, important part of us preparing our customers for the new realities.”. Now, he said, “it’s not an option to just be online or just be in store. The four recent payments revolutions.

Retail 100

Retail Apple Fraud Online 100

FICO

MARCH 13, 2019

Given new and disruptive innovations in the auto industry such as driverless cars, collaborative economy models with companies like Uber and Lyft entering the mainstream, new subscription ownership models, and the overall shift to digital experiences, it’s clear that the vehicle industry is experiencing tremendous change. 13% of U.S.

Survey 73

Survey US eBook Online 73

PYMNTS

MARCH 16, 2017

Through both AI and natural-language processing, computer engineers now have the capability to develop chatbots built directly into the Facebook Messenger chatbot to bring a new level of customer service convenience to their nearly 2 billion active monthly users. One surprising industry that’s entering this market is insurance.

Operations 107

Operations social media Comparison Industry 107

FICO

MAY 12, 2020

Digital customer engagement for collecting and recovering debt is a no-brainer. Until recently, it wasn’t uncommon to see banks and other businesses adopting innovations in credit risk areas but neglecting to include collection and recovery. Today, I’ll share insights I’ve learned. Temporary fixes were easier. by Michael Magaard.

Analytics 52

Analytics Strategy Digital Strategies Customer Experience 52

PYMNTS

JUNE 28, 2017

“We can get a really high confidence level about a consumer using the mobile device the customer is coming in with and using,” he explained. One of the innovations Vancini pointed to in the payments space is real-time and instant bank transfers, which promise to reduce logistical issues that accompany payments.

Millennials 108

Millennials Security Mobile social media 108

PYMNTS

MAY 14, 2018

Customer Experience. The in-store experience is a key motivator for consumers to shop offline, he said, because they certainly aren’t doing it for the price. That’s why so many retailers are introducing different technologies: to create a more connected experience within their brick-and-mortar walls.

Retail 103

Retail Mobile Marketing Strategies Payments 103

PYMNTS

SEPTEMBER 27, 2017

Trying to compete on price would bring retailers ever more directly into Amazon’s line of fire, while crippling the in-store customer experience. That experience still reflects a certain culture and an element of what Yatskan called “immersion.” Experience is king,” he said. Where Amazon treads, retailers tremble.

Retail 104

Retail Branding Online Examples 104

PYMNTS

APRIL 21, 2016

Those that do decide to build new brands will likely need to ensure their customer experience rivals, or even surpasses, the experience offered by more traditional institutions. It’s an online savings account, we’re not the first ones to do this, certainly. When in doubt, spin out.

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery. Click here to download the December 2016 PYMNTS.com Unattended Retail Tracker™.

social media 100

social media Survey Retail Technology 100

PYMNTS

DECEMBER 30, 2016

But with a weak opening to the holiday shopping season reported, some retailers are looking for innovative ways to keep their customers happy and loyal to their stores. Facing a lower rate of shopper turnout, some retailers are realizing the importance of helping the customer experience go as smoothly as possible.

Tools 122

Tools Retail Payments US 122

FICO

JUNE 5, 2019

As a next step, the bank will use Blaze Advisor for a new online payment app. This project has helped China Minsheng Bank Credit Card Center to dramatically improve its customer experience and competitiveness in the market,” said Sandy Wang, managing director, FICO China.

Management 40

Management Cards Case Study Marketing 40

PYMNTS

MARCH 16, 2017

Keeping online shoppers informed about all of the charges involved in their purchase can help them avoid an unpleasant surprise during checkout. For merchants, customers who are not caught off guard by the cost of their order are less likely to abandon their shopping carts. “We About the Tracker.

Taxes 108

Taxes Meeting Tools Regional 108

Fintech Labs Insights

AUGUST 9, 2016

SaleMove enables organizations to engage online visitors the same way they would in-person, using video, audio, chat, and co-browsing without any downloads or installations. Enhance customer experience. Features: Increase conversions. Improve contact center efficiency. Why it’s great: .

Innovation Strategies 12

Innovation Strategies Strategy Video Customer Experience 12

PYMNTS

JUNE 20, 2016

At the start of the year, I wrote a piece that outlined six trends that I suggested would set the agenda for payments innovation and commerce reinvention in 2016. and retailers fear customer satisfaction backlash over the move to EMV and the impact on speedy checkout. Walmart is, too.

Report 119

Report Payments Mobile Retail 119

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. We enable FIs to record everything that goes on with the customers transactions on mobile, online, social and let the FI validate interactions on that site.

San Jose 40

San Jose Customer Experience Mobile social media 40

PYMNTS

APRIL 22, 2016

The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. “It’s Taking Uber and translating what’s made it so successful and compelling and applying it to a digital-only bank experience was an exercise in looking through the consumer’s lens.

User Experience 100

User Experience Digital Banking Customer Experience System 100

CB Insights

MARCH 19, 2019

Download the free report to learn about the biggest emerging trends in AI and strategies to watch for 2019. Fakes are getting harder to spot, and online shopping makes it easier than ever to buy fake goods. To fight back, brands and pawnbrokers are beginning to experiment with AI. GET the 84-page AI TRENDS report. 2019 AI 100.

Trends 78

Trends Training Data Apple 78

William Mills

MAY 11, 2016

Do no go online and get another online loan. Under the scenario the consumer can transfer much-needed cash as well get cash (that was earned, not paid yet) so no payday or online lending debt is added. Download our latest white paper that discusses what it really takes to develop a successful Fintech startup. Solutions).

Video 40

Video Lending social media Analytics 40