PYMNTS

JANUARY 13, 2020

PYMNTS/Brighterion research has documented the challenge ahead. percent of FIs believe AI is an effective tool for stopping fraud before it happens, and 80 percent of AI-using fraud specialists believe the technology could reduce payments fraud. Take just a few data points: 63.6 Value Of Speed.

Fraud 207

Fraud Customer Experience Data Technology 207

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

JUNE 8, 2020

“Automation will help us take all the rules and data from four or five disparate systems and aggregate them into one response document,” Munro said. When retailers see chargeback fraud or when they want to contest that chargeback, we need to integrate into all relevant platforms.

Retail 142

Retail Management Customer Experience Capital 142

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

JULY 15, 2019

billion is estimated to have been lost to cryptocurrency scams, thefts and fraud in the first quarter of 2019, and cybercriminals and scammers are not the only ones putting digital asset users at risk. Thwarting fraud and making usage as secure as possible are key concerns for Canadian trading platform Bitbuy. Facing Fraud.

cryptocurrency 193

cryptocurrency Fraud Security Bitcoin 193

PYMNTS

DECEMBER 26, 2019

As Swami told PYMNTS, open source could spark more payments innovation in the coming decade, as more players involved in payments look to affordable, interoperable and collaborative solutions that are relatively easy to scale — in this case, helped along by cloud computing technology and the work of developers to improve payments technology.

Software 132

Software Payments ATM Course 132

Accenture

APRIL 23, 2019

Advances in technology and a push towards “consumerization” in business-to-business (B2B) payments is resulting in providers offering more digital tools than ever before. The benefits of virtual cards—increased control, reduced fraud, improved visibility, rebate opportunities, etc.—are Click/tap to view larger.

Tools 151

Tools Payments Cards Online 151

PYMNTS

JANUARY 22, 2021

As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place. Alvarez explained in a recent PYMNTS interview how effectively securing real-time transactions requires thorough contingency planning and advanced customer verification methods.

Security 141

Security Fraud Tools Customer Experience 141

PYMNTS

NOVEMBER 11, 2019

Data holds the key to helping modern enterprises develop effective anti-fraud strategies. Many businesses are sitting on massive troves of it, but they are also facing down the three “V’s” of data complexity — velocity, variety and volume — which can make tackling fraud even harder. . Structured Versus Unstructured Data.

Analytics 116

Analytics Data Fraud Tools 116

FICO

MAY 7, 2020

Two of the items in the guidance that the media picked out were the use of the selfie in this identity verification process, and the sending of scanned documentation by email. For example, the individual must prove that they are the owner of the document (e.g., passport or driver’s license).

Customer Experience 52

Customer Experience Guidelines Regulation Online 52

Gonzobanker

JUNE 25, 2021

So hats off to executives at community-based institutions who, according to Cornerstone Advisors’ What’s Going On In Banking 2021 study, said improving customer experience and service delivery was their No. As a result, internal morale suffers, and so does the customer experience. Technology.

Customer Experience 94

Customer Experience Fraud Policies Training 94

FICO

DECEMBER 2, 2020

In December of last year, the Malaysian National Bank, Bank Negara, issued a consultation document about their intention to allow eKYC in the applications process for a wide range of financial products. Almost a quarter of applications will be completely abandoned – with the majority of those customers going to another provider.

Survey 72

Survey Regional Compliance Fraud 72

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

PYMNTS

SEPTEMBER 9, 2019

A recent study revealed that 87 percent of insurers are looking to invest more than $5 million in AI before 2020, and more than half are considering using the technology to innovate their processes. Insurers view AI as a tool with the potential to support everything from speedier payments to fraud protection.

Tools 148

Tools Study Technology Examples 148

PYMNTS

JUNE 5, 2020

Such solutions can “empower people to control their financial well-being,” Andrew Davies, vice president of global market strategy and financial crime risk management at financial services technology company Fiserv , told PYMNTS in a recent interview. FinTechs can supplement their customer data by tapping third-party repositories as well.

Security 174

Security Fintech Data Fraud 174

PYMNTS

MARCH 11, 2016

So how can companies strike the balance between ensuring customer acquisition processes are not just efficient, but also frictionless and secure? GIACT Systems’ co-founder and Chief Technology Officer Merlin Bise says the use of smart data in real-time is key to overcoming the onboarding stumbling blocks many companies are facing. “In

Data 100

Data Customer Experience social media Fraud 100

Gonzobanker

MARCH 6, 2020

Smarter banks focus obsessively on how they deliver value and a winning experience for customers. To stay relevant, banks and credit unions need to continually evaluate their people (organization, staffing, roles), processes, technology and enterprise/departmental strategic objectives to ensure they are achieving optimal performance.

Operations 86

Operations System Groups Technology 86

Perficient

OCTOBER 15, 2020

Oracle Big Data Cloud SQL – this is Oracle documentation on using the Big Data Cloud SQL service. World Class Cloud Data Warehouse – you have almost certainly heard of Snowflake (if only for its recent IPO) and you may have heard that Cloud data warehouses are a hot technology category.

Analytics 332

Analytics Data Video Big Data 332

PYMNTS

JULY 10, 2018

Even as most described themselves as “eager, savvy digital adopters,” for those who don’t fall into that category, more than a quarter said they are willing to learn new tools and technologies. billion annual technology budget is dedicated to innovating and developing new solutions.

Online 100

Online Meeting Survey Analysis 100

Cisco

APRIL 19, 2021

Greater security for customers. Fraud detection and document checking can also be used effectively without noticeably slowing down processes. In connection with AI solutions, photos of the necessary evidence may be sufficient so that their data can be read out directly – and the document is checked for authenticity.

Mobile 100

Mobile Video Data Security 100

ZootBlog

JANUARY 14, 2016

They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience. Banks are combining technology with data and service providers to ensure these faceless transactions aren’t fraudulent. What the future holds.

Innovation 73

Innovation Industry blockchain Customer Experience 73

PYMNTS

SEPTEMBER 22, 2017

Conventional identification verification processes require an applicant looking to open a bank account or an online gaming account, for instance, to fax or mail a copy of his [or] her ID document to the enterprise branch. In many cases, applicants have to physically travel to the nearest branch to submit ID documents.

Innovation 140

Innovation Knowledge Base Online Mobile 140

PYMNTS

MARCH 7, 2019

New technologies keep emerging in the fight against fraud — biometrics, for instance — but they are not the only part of pushing back against criminals and preventing them from stealing data and money. The process tied to fraud prevention matters significantly, too. And that includes combining ID verification and authentication.

Fraud 173

Fraud Security Data Cards 173

Gonzobanker

JANUARY 4, 2023

Back in the day, when I was the CIO of a bank, we had a Technology Plan. It was a single document that had every aspect of the bank’s technology goals for the year – hardware, software, vendors, projects (all led by information technology, or IT, by the way) – the entire bank IT budget. digital banking).

Technology 78

Technology System Software Groups 78

FICO

APRIL 21, 2020

While the net effects of COVID-19 have yet to be fully realized, we can assume that it will forever change the way many businesses interact with their customers. We’ve been seeing major technological advancements in most industries – including healthcare, banking, and hospitality. More Contactless Customer Experiences.

Community Bank 75

Community Bank Community Lending Fraud 75

Abrigo

MAY 8, 2024

You might also like this webinar, "The check's in the mail: Understanding and preventing check fraud." WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Nevertheless, understanding the technology is crucial.

Examples 222

Examples Fraud Resources Risk Management 222

Social Assurance

APRIL 13, 2021

Then I’ll end it with how the use of technology is currently, or will eventually, help your financial brand. In a nutshell, this means that technology can act like a human and, quite frankly, process, analyze, and learn from data far more efficiently and accurately – plus scale at a rate not possible for humans. Efficiency Ratio.

Branding 15

Branding Fraud Arizona Data 15

CB Insights

APRIL 10, 2019

While the technology is still developing, many companies (including Amazon) are banking on it as a disruptive force in a myriad of markets. From creating checkout-free retail stores to eliminating concert tickets, here are 16 industries that are starting to transform with facial recognition technology. Law Enforcement.

Industry 78

Industry Examples Security Technology 78

FICO

JANUARY 11, 2021

Identity-based fraud takes many forms: application fraud , bust-out fraud , account takeover , synthetic identities and identity theft. In response, many institutions have deployed layered controls to ensure they are interacting with genuine customers and help stop identity fraud.

Fraud 52

Fraud Customer Experience Survey Mobile 52

Fintech Labs Insights

MARCH 13, 2017

Since then, the company has matured; it now offers five solutions across mobile, web, and desktop to help large financial institutions combat onboarding fraud. These additional factors verify that the user matches their identity document and builds their digital identity profile in the background. ” Company facts. 30 employees.

User Experience 18

User Experience Fraud Maine Mobile 18

William Mills

MAY 10, 2016

They offer chat bots for customer support, with the ability to create custom bots. One use case is to use a bot, via text messaging, to help customers when they have potential credit card fraud. They use Natural Language Processing algorithms for the customer interaction. Matt Decker (VP, Technology).

San Jose 40

San Jose Customer Experience Mobile social media 40

PYMNTS

MAY 22, 2019

Where once, as he said, “several years ago, the best mobile strategies were typically tied to top-tier banks, today, banks and credit unions of all sizes, from coast to coast, have effectively leveraged a growing FinTech ecosystem of tools, technology and partners.”. and acquire more customers. The Application Continuum.

Mobile 168

Mobile Fraud Online Strategy 168

PYMNTS

DECEMBER 2, 2020

Indeed, the physical receipt has been a point of friction in the expense management process for years, leaving travel and entertainment ( T&E ) innovators room to tackle the pain through technology. According to Petersen, today's expense management technology is based on outdated workflows. Doing Away With Receipts.

Data 163

Data Management Fraud System 163

William Mills

MAY 11, 2016

Banks are not experts in IT, so now they can leverage plug-and-play technology functionality. Corezoid is advocating for a “process focused” view of bank technology, by use of APIs. Going to speak about technology can be better used in the card world. For investors, they pre-populate legal investment subscription documents.

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. Race Data brought bank client on stage who is thrilled with the product, he also states that the technology gives context to bank call center employees as well. ^KT. Robert Armiak (CEO).

Video 40

Video Mobile social media Analytics 40

PYMNTS

NOVEMBER 26, 2019

But in recent weeks, the issue of trust — and fraud — has gained even more focus, thanks to a shooting at an Airbnb-listed property in California, and an investigative report about an alleged scam involving people putting fraudulent listings on the online service ( Airbnb has not been implicated, one should note). Airbnb Changes.

Fraud 156

Fraud Security Maine Cards 156

FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

Customer Experience Survey Strategy eBook 52