Perficient

FEBRUARY 9, 2021

Across every category, customers’ expectations for service and product excellence are rising, making them increasingly difficult to satisfy. But even if we can’t always satisfy expectations, we can at least agree upon a definition. Now/New/Next is Perficient’s proprietary method for rapidly defining a customer experience portfolio.

Meeting 309

Meeting Customer Experience Millennials Branding 309

PYMNTS

APRIL 10, 2020

So, if an insurance company does not invest in the customer experience of the claim, like during the claim flow, that is going to come back to them,” she said. Payment] innovation is definitely one of those things that, when it is mentioned and brought up, everybody loves the idea,” Schmitt said.

Mobile 198

Mobile Technology social media Customer Experience 198

PYMNTS

FEBRUARY 13, 2020

The conversation came against a backdrop where NCR has been moving more deeply into mobile and online banking. However, the branch experience does need to evolve, he noted, as FIs see their own customer demographics shift toward younger, tech-savvy millennials. They definitely are disruptive,” said Brown of the Neobanks.

Millennials 231

Millennials Digital Banking Mobile Course 231

Independent Banker

AUGUST 26, 2015

Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. Federal and state standards exist for providing this clarity in an online signature, just as standards exist for an ink-based signature.

Community Bank 70

Community Bank Minneapolis Community Online 70

PYMNTS

APRIL 30, 2019

He noted a recent survey that found 50 percent of millennials, 40 percent of Gen X and 20 percent of baby boomers have indicated they are “more likely” to visit stores with intelligent retail or automated checkout facilities than standard retail outposts. This has become an irreversible trend,” he said. The Changing Retail Footprint.

Retail 138

Retail Data Operations Payments 138

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. What else can it do, though, especially for online marketplaces? That’s some of the more advanced image recognition AI that we’ll definitely bring to mobile in the future.

Customer Experience 109

Customer Experience Millennials Retail social media 109

Celent Banking

MARCH 16, 2015

While in the store, customers can scan QR codes on each product to bring up specific measurements and statistics. This is the essence of an omnichannel experience. It´s not about doing everything from every channel—it´s about optimizing the customer experience across the variety of methods used to interact with the retailer (or bank).

Conference 100

Conference Retail Community Community Bank 100