Insights on Business

NOVEMBER 16, 2016

Most people who know the name Branch Rickey know him as the president and general manager of the Brooklyn Dodgers who played a key role in helping Jackie Robinson break the Major League Baseball color barrier in 1947. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

BankInovation

MAY 26, 2020

Dear Community Member, Last year, we inaugurated the Bank Innovation Build conference to bring together industry participants to share best practices and ideas for exceptional banking innovation operations at financial institutions. Bank Innovation Build is the one event […].

Innovation 98

Innovation Conference Community Operations 98

South State Correspondent

OCTOBER 26, 2023

Money 20/20 (M2020) is the only conference in the industry where it is both possible and expected to pull off two breakfasts, two lunches, three cocktail parties, and two dinners PER DAY. If this conference is any indication of the economy, businesses are spending, and the economy remains strong. Maybe a topic for next year?

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

MAY 6, 2019

To create more convenient ordering experiences and build loyalty, quick-service restaurants (QSRs) are innovating with the help of digital and mobile technologies. From Starbucks to Dunkin’ and Chipotle Mexican Grill , QSRs are working to enhance their customers’ experiences through technology. Mobile Ordering.

Innovation 115

Innovation Mobile Management Conference 115

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. The company recently surpassed $1 billion in loan requests since it was established in 2013.

Conference 40

Conference Innovation Lending Customer Experience 40

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 166

Fintech Customer Experience Conference Technology 166

PYMNTS

DECEMBER 1, 2017

Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month. At a time when we’re seeing mobile adoption continuing to gain traction, we hold ourselves to the highest standards to deliver an unparalleled customer experience.”.

Tools 100

Tools Capital Mobile Survey 100

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Weekly episodes highlight innovators and industry players driving innovation in the financial services industry.

Community 195

Community Lending Maine Resources 195

PYMNTS

JULY 12, 2017

By integrating machine learning into its operations, Walmart is bringing innovation and efficiency to its 55-year-old business. He shared that low prices, managing risk and making the overall shopping process as convenient as possible are the core tenants of not only what Walmart values but the requirements for eCommerce success.

Conference 102

Conference Customer Experience Operations Online 102

Insights on Business

SEPTEMBER 21, 2018

These are some of the concerns that I hear leaders in the financial services industry repeatedly share in my travels and I am sure will be recurring themes at this year’s largest conference in banking and financial services, Money20/20, from October 21-24. Creating a Compelling AI powered Omni-channel Customer Experience.

Conference 115

Conference Customer Experience Industry Trends 115

NCR

MARCH 22, 2017

The good news is that, at branches across the country, digital innovations can already transform brick and mortar branches into mobile-first, immersive help centers – improving the customer experience and increasing employee productivity while ensuring data remains secure. And most importantly, more satisfied customers.

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

NOVEMBER 19, 2019

Customer relationship management (CRM) firm Salesforce is expanding its partnership with Amazon Web Services (AWS) to offer customer service technology powered by artificial intelligence (AI), Salesforce said in a press release on Tuesday (Nov. The new services were announced at Salesforce’s Dreamforce conference Nov.

San Francisco 101

San Francisco New York City Conference New York 101

FICO

MAY 15, 2023

As happy long-term users and believers in FICO’s intelligent collections technology, we wanted to be early adopters and create a customer experience that had rarely been delivered in the market.” Customers can pay bills, request extensions or set-up payment plans all without having to call and speak to an agent.

Payments 52

Payments Video Customer Experience social media 52

PYMNTS

OCTOBER 11, 2016

The mash-up of First Data’s Clover family of point-of-sale devices and business management tools with Bypass’ cloud-based software and back-office management tools gives fans a faster concession buying experience with shorter lines and more payment options — all delivered via a new, streamlined aesthetically pleasing POS device.

Payments 100

Payments Seattle Software Customer Experience 100

FICO

OCTOBER 1, 2018

Companies that are achieving outstanding results using analytics and decision management solutions from FICO are invited to submit nominations for the 2018 FICO® Decisions Awards. This year’s judges are: Sid Dash , research director at Chartis for risk management analytics. Tanya Andreasyan , editor at Banking Technology.

Analytics 40

Analytics Conference Compliance Innovation 40

Insights on Business

OCTOBER 16, 2018

As we head into Money20/20 next week, I want to make sure you are aware of the best ways to engage with IBM at the conference. Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

PYMNTS

FEBRUARY 7, 2019

During the quarter, Chipotle Mexican Grill CEO Brian Niccol noted in an earnings conference call, the company saw a 6.1 percent of restaurant managers saw innovations that improve the customer experience as appealing. percent of restaurant managers saw innovations that add convenience as appealing as well.

New York 139

New York System Company Innovation 139

Jeff For Banks

DECEMBER 27, 2022

Anxiety from insiders chiding them to innovate because this customer or that customer asked about some piece of technology their other bank has. Anxiety from conferences that feature young speakers touting shiny objects. Only then would you move to the solutions to solve the problem or innovate. But what solutions?

Innovation 78

Innovation Fintech Conference Austin 78

Cisco

DECEMBER 7, 2020

Many financial institutions are recognizing the opportunity to accelerate cross-channel strategies that further enhance digital channels, provide more convenience and flexibility, and improve the overall customer experience. And make no mistake, these goals include improving customer experience in retail branches as well.

Meeting 81

Meeting Video Customer Experience Innovation 81

Tech and Finance

NOVEMBER 8, 2017

Dan Latimore, Celent SVP, said that after attending multiple conferences, including Sibos and Money2020 back to back, not to mention Finovate earlier in the autumn conference season, the Celent team remained coherent and was able to define some conclusions. Now Celent is looking for nominations.

Conference 28

Conference Customer Experience Innovation Operations 28

PYMNTS

JUNE 19, 2020

Cowie said one bright side of a global pandemic is that it’s forced him to innovate and diversify his business. “No A Zoom call — or otherwise virtually managed meeting — can recreate a lot of what is valuable about a large corporate event for participants dialing in remotely.

Iowa 285

Iowa Groups Industry Florida 285

FICO

MAY 8, 2019

a leading payments technology company, has achieved significant results by creating a centralized underwriting management solution on the FICO® Decision Management Platform (DMP). The company also leveraged the platform to reduce merchant onboarding times, resulting in improved customer experience and accelerated business growth.

New York City 51

New York City Management Innovation New York 51

Insights on Business

MAY 25, 2018

On May 22, about 100 C-level executives from leading financial services institutions joined us for an all-day conference about defining what a future-ready enterprise is, and how to build it. – Rob Bauer, Managing Director, Commercial Innovation at AIG #RFS2018 pic.twitter.com/R7vx9rBADE. Find partners to co-develop ideas.

Technology 93

Technology Training Customer Experience blockchain 93

FICO

MAY 27, 2021

This year the 12 winners have demonstrated extraordinary innovation in very different industries and markets. . Volvo Cars transformed its customer onboarding experience using decision management technology in the cloud to digitize and accelerate the process for its new vehicle subscription service, Care by Volvo.

Analytics 52

Analytics Fraud Management America 52

FICO

JANUARY 24, 2018

Two of today’s hottest tech topics — cybersecurity insurance and artificial intelligence (AI) — were well represented at recent conferences in insurance and banking, respectively: Advisen Cyber Risks Insights Conference and Bank AI Expo. Sure enough, Arif Ahmed, SVP of Payments & Emerging Tech Innovation at U.S.

Conference 55

Conference Customer Experience Maine Exercises 55

NCR

SEPTEMBER 1, 2017

Financial services providers today should always be looking for fresh, innovative ways to solve problems and overcome challenges. Those challenges could relate directly to the experience of the customer , to the performance of the business, or both. Embracing design thinking.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

PYMNTS

MARCH 27, 2018

In a recent interview with Karen Webster, Priya Dozier, VP Digital Solutions and Innovation at PSCU , explained how the credit union developed the skill and how it plans to take CURTIS from concept to fully functional product in the coming months. The next step will be socializing CURTIS at PSCU’s member forum conference in late April.

Technology 108

Technology Conference Customer Experience Course 108

William Mills

MAY 17, 2018

The conference offered 24 breakout sessions, more than 100 speakers and the popular Innovation Alley, which showcased innovative fintech products and services from over 60 start-up companies, partners and exhibitors. The technology is being used to help consumers manage their money without actively thinking about doing so.

Georgia 40

Georgia Technology Fintech Atlanta 40

PYMNTS

OCTOBER 7, 2016

We have seen particular growth in FinTech firms specializing in payments,” Tim Newns, chief executive of MIDAS, told Prolific North during a recent conference where big banks and startups discussed the U.K.’s New rules and directives such as PSD2, will enhance the customer experience, improve security and boost competition.”.

Fintech 201

Fintech Industry Big Data Trends 201

ZootBlog

DECEMBER 10, 2015

By showing deep customer empathy and authenticity. At a recent industry conference Barbara Corcoran, from ABC’s reality television show Shark Tank, shared a sharp contrast between two of her financial institutions. BBVA Compass differentiates by focusing on the customer experience and reducing complexity.

Customer Experience 60

Customer Experience Indiana Community Meeting 60

Independent Banker

FEBRUARY 24, 2016

Along with an expanded lineup of general session presentations, more than 200 companies will be exhibiting at Expo to discuss the industry’s latest product and service innovations. Tech entrepreneur and New York Times bestselling author on business creativity, innovation and reinvention. ICBA Chairman, and President and CEO.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

PYMNTS

MARCH 14, 2017

Although many have noticed chatbots aren’t a new phenomena , the combination of intertwining them with commerce is starting to catch on, especially following Facebook’s F8 developer conference in April of last year. You have to constantly train the chatbot, as it can accelerate the user’s path to purchase through this customized experience.”.

Retail 122

Retail Training Conference Technology 122

PYMNTS

MARCH 30, 2017

The good news for payments and commerce players is that this evolution has been an excellent catalyst for innovation and improvement — particularly in the pursuit of a better customer experience. But those connections aren’t so easy to manage. It’s the ideal win-win.”. Fight The Race To Zero.

Retail 100

Retail Online Customer Experience Payments 100

PYMNTS

SEPTEMBER 18, 2017

Last week, Chief Operating Officer Mike Vaughan noted at a conference in New York City that the move comes as Venmo looks to expand its footprint outside of P2P and into more traditional retail use cases. Equifax: Blame It On The Software. It can mean trusting an expert to pick out a selection of items.”.

Cards 115

Cards Software New York City Conference 115

FICO

JANUARY 23, 2019

For example, the need to align KYC (know your customer) and application fraud controls, better leverage third-party authentication data to mitigate account take-over and manage future eKYC controls. Adam Davies: Another common theme at the conference was the need for speed in fraud monitoring.

Fraud 40

Fraud Analytics Compliance Data 40

Fintech Labs Insights

JULY 11, 2023

Below is our curated list of the best global banking tech events, conferences and trade shows in 2023. These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms.

Las Vegas 12

Las Vegas San Diego Conference Austin 12

FICO

SEPTEMBER 27, 2022

In order not to miss the boat of the rapid technological developments, financial institutions need to know where their digitalization journey should go and how they want to use the innovative technologies in a focused manner. In May 2018, Google CEO Sundar Pichai presented a new technology called Duplex at the Google IO developer conference.

Analytics 52

Analytics Strategy Operations Google 52