Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

Perficient

APRIL 4, 2022

Personalization is but one key element of this, enabled by technology and implemented using design thinking. Leveraging technology in a personalized user experience is a critical way we will make this come true. Leveraging technology in a personalized user experience is a critical way we will make this come true.

Mobile 294

Mobile Survey User Experience Analytics 294

ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. That is a staggering statistic clearly pointing to a poor user experience. A streamlined user experience that eliminates typing and scrolling is essential.

User Experience 60

User Experience Mobile Data Las Vegas 60

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Coming from AppDynamics , 95 percent of respondents said they have changed their digital technology priorities as a result of the pandemic. Fifty-nine percent said they have been “firefighting” with short-term fixes to technology problems.

Retail 144

Retail Customer Experience social media User Experience 144

Perficient

SEPTEMBER 2, 2020

One of these aspects that almost always comes into play is user experience, and for good reason. It’s been shown that customers will pay more for a quality experience , and this mindset also applies to ecommerce and the user experience you are presenting to your customer base.

User Experience 547

User Experience Customer Experience US Analytics 547

PYMNTS

NOVEMBER 5, 2020

The Startup Accelerator is a portfolio of startup companies working across a varied set of fields, including customer experience, payments, marketing, risk and regulation, climate change and security, the release stated. There are currently 27 companies as part of the Accelerator, according to the release.

Cards 183

Cards User Experience Customer Experience Regulation 183

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

MAY 21, 2020

The company said in an announcement that business lending end users are able to have an enhanced customer experience throughout the entire time of securing as well as drawing down on a loan.

Customer Experience 130

Customer Experience Lending User Experience Innovation 130

FICO

MARCH 20, 2018

Communications Service Providers are competing on customer experience powered by data, advanced analytics and connected decisions. In this second article of my series, we’ll look at customer experience scenarios that can be improved by advanced analytics and how CSPs could and should take a more customer-led approach.

Customer Experience 40

Customer Experience Analytics User Experience Data 40

Perficient

SEPTEMBER 9, 2020

Customers are more open to telling you the truth when they are talking to an independent interviewer as opposed to one of your employees. Having the Right Technology. It’s difficult to meet the expectations of a B2B buyer without all the right technologies and systems supporting the experience.

Resources 340

Resources System Marketing Strategies Strategy 340

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

JULY 30, 2020

The Salt Lake City payment processing platform has joined with Plaid, a Visa subsidiary based in San Francisco, that builds financial technology platforms to connect bank accounts and initiate automated clearing house (ACH) transfers. Plaid is connected to more than 11,000 financial institutions.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

DECEMBER 28, 2020

Banks have been creating their own IT scripts and technology stacks for decades. Drilling down a bit into those innovation efforts, he said, FinTechs and software companies, in general, are trying to become payment companies. Cost is only one consideration. Where The Banks Are Focused .

Payments 215

Payments Innovation Software Fintech 215

Perficient

FEBRUARY 22, 2021

When consumers visit a website, they expect to find the website designed to tell them who the company is and how its products and services can be beneficial to them, and businesses have a greater chance of accomplishing this when incorporating motion into its website design. Navigation Selection.

Video 509

Video UX Branding User Experience 509

Perficient

FEBRUARY 4, 2021

Many companies view accessibility remediation as a one-off project or a parallel effort to their current development life cycle. Designing with accessibility in mind creates a better site/experience for all users. An accessible site can bring in additional customers and provide brand differentiation from your competitors.

UX 531

UX Guidelines Compliance Study 531

PYMNTS

FEBRUARY 3, 2020

Business-to-business (B2B) IT firm Xenon arc is launching an enhanced eCommerce platform for small and medium-sized businesses (SMBs) to improve their user experience when tapping services for the materials industry, the firm announced on Tuesday (Feb. The advanced B2B eCommerce solution is powered by Magento Commerce.

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

PYMNTS

OCTOBER 3, 2018

In a late September press release , the semiconductor company said the NFC Forum-certified NTAG 424 DNA and NTAG 424 DNA TagTamper chips provide “cutting-edge” security and privacy features, making it possible to authenticate products and goods. “As

User Experience 135

User Experience Security Fraud Leadership 135

PYMNTS

JANUARY 14, 2021

The adoption of multiple platforms is giving rise to so-called "app fatigue," and the challenge of integrating these technologies with each other is not always easily overcome. It's one of the largest drivers of organizations that choose to go the "build" route. Surmounting The Data Hurdle. Data and money are synonymous today," noted Gupte.

Data 175

Data Analytics User Experience Technology 175

PYMNTS

JUNE 5, 2017

Starting at the company in 2012 as Macy’s VP of engineering, Anwar founded MacysLabs. Mike Robinson also rose through the ranks at Macy’s and was just named the executive VP of product management and customer experience. Macy’s CEO, Jeff Gennette, commented on these two new strategic hires. ”

Customer Experience 100

Customer Experience User Experience Leadership Retail 100

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.”

Security 130

Security Illinois User Experience Digital Banking 130

Perficient

OCTOBER 29, 2020

Anyone Quibi cared to have as a customer already owned a smartphone. Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JUNE 25, 2019

“The big question is how banks will be using technologies like APIs to create ecosystems and profitable business models that will benefit them in the long term,” he explained. They are [already] being challenged by a lot of the FinTechs and the larger technology companies.”.

Fintech 122

Fintech Customer Experience Data User Experience 122

PYMNTS

FEBRUARY 20, 2020

After all, he does run a company that sells intimate apparel – and it is a holiday closely associated with intimacy. Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret.

UX 210

UX Retail Technology Mobile 210

PYMNTS

DECEMBER 18, 2018

Virtual bank Radius Bank — which services small businesses (SMBs), micro-firms and consumers — is rolling out a revamped digital banking platform and a mobile banking app, the company said on Monday (Dec.

Mobile 122

Mobile User Experience Digital Banking Fintech 122

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. It clears the roadblocks created by the de-facto company driven NDC/DDC protocols and reliance on legacy terminal handlers.

Innovation 147

Innovation ATM Software Policies 147

Perficient

MAY 28, 2020

Grow your career as a Pega developer at a successful company with a great culture. More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. Get the Close Team Vibe, with Big Company Perks. (Spoiler alert: they highly recommend it.).

Leadership 467

Leadership Groups DC Management 467

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. It’s not that they don’t understand the technology or that it’s too cumbersome. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

Perficient

AUGUST 31, 2020

Contrary to popular belief, many customers are primarily interested in getting their question or issue addressed quickly and see self-service or AI as an innovative way to accomplish that. A recent study addresses the new reality of customer expectations. Many companies realize they can no longer put off necessary improvements.

Innovation 369

Innovation Video Strategy Customer Experience 369

PYMNTS

MARCH 24, 2020

Not surprisingly, there’s been an evolution over the past several years as the roster of providers and technologies has changed. With a nod toward Payrix’s own approach, he said the company embeds its software within partners’ platforms. The payments are almost invisible to the end customer, he said. The Journey.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

SEPTEMBER 4, 2018

WorldRemit has rolled out a new digital service within Africa for remittances to make it easier for people to send and receive money within the continent, the company said in an announcement. With the launch, the company seeks to focus on Kenya, Uganda, Rwanda and Tanzania. Already, the company transfers more than $1.6

User Experience 100

User Experience Customer Experience Regional Digital Banking 100

PYMNTS

DECEMBER 7, 2020

Pinning down the precise global total in sales lost to cart abandonment can be challenging, in part because approximately 60 percent of merchants lack the tools they need to adequately analyze customer conversions. Overall, while APIs make the user experience much better and also improve accuracy, they are not perfect,” she explained.

Tools 142

Tools User Experience Security New York 142

Perficient

SEPTEMBER 14, 2020

With new privacy information in the App Store, users have more transparency and control over personal info. Your app will be required to ask users for permission to track them across apps and websites owned by other companies. It’s dynamic and fairly easy to implement as well. Scene Delegate Taking Responsibility .

Apple 473

Apple System Video Mobile 473

PYMNTS

DECEMBER 18, 2019

Its technology helps companies build customer profiles, launch and optimize personalization campaigns and automate decision-making for customers. We had the idea that every menu should be different, because every customer has different requirements and needs,” Wyper said. Terms of the deal were not disclosed.

Retail 131

Retail Tools User Experience Technology 131