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From Community Hubs To In-Store Theater, Retailers Double Down In Digital At NRF

PYMNTS

The National Retail Federation ’s annual convention may have come and gone but the sentiments, strategies and lessons learned from facing nearly a year of pandemic-led changes by some of the world’s largest merchants are going nowhere fast — especially when it comes to their embrace of increased digitalization. Stores As Social Centers.

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Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

For inspiration in banking innovation, we often look to other industries. With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. Being months away from bankruptcy, Kim launched a bold five-step plan driven by a strategy around innovation.

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Boost efficiency through operational innovation in financial services

Insights on Business

Operational innovation is vital in a highly competitive financial services sector, with a new community of digital banks and other firms vying for market share. Drivers for Operational Innovation. These terms look good on paper, but what do they mean in practice for operational innovation?

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Retail banking trends to look out for in 2023

Independent Banker

ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? We spoke with two community banks that have ramped up their services to meet—and exceed—the changing expectations of customers. So how are retail banks meeting this challenge?

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Social Media Innovations And SMB Challenges

PYMNTS

Burberry has created a “mini program” with Tencent that provides exclusive content and tailored experiences that can be unlocked on WeChat, at a time when China has millions of mini-communities on the social media platform. 35%: Share of SMBs that have used personal funds to finance operations during the pandemic.

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Artificial Intelligence Takes Priority on Banks’ Innovation Plans

Bank Innovation

Banks and fintech ranked artificial intelligence and machine learning as their top innovation priority, according to a Bank Innovation survey. Bank Innovation asked people in the banking and fintech community to list what’s top on their innovation wish list.

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Retail Industry Groups Support New Stimulus

PYMNTS

Retail industry trade leadership likes what it sees from Washington so far. Since the first appearance of COVID-19, retailers and their employees have been working diligently to ensure customers have the goods and services they need during this pandemic,” said RILA Senior VP of public affairs Michael Hanson in an official statement.

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