Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. By Beth Mattson-Teig.

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Community Bank Community Tampa North Carolina 91

PYMNTS

DECEMBER 13, 2019

The New York-based pop-up will be busing children from HELP Suffolk, a housing facility for homeless children in Long Island. At the Winter Wonderland event, the kids will get an opportunity to grab toys free of charge and enjoy a series of festive, interactive experiences. “The

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Retail New York Tools Training 138

Independent Banker

FEBRUARY 24, 2016

New inspirations, fresh experiences await at ICBA’s national convention. Welcome to the Crescent City, where the largest educational gathering of community bankers convenes this month. It’s Community Banking LIVE 2016 in New Orleans. Independent Community Bankers of America. General Session Speakers.

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Community Bank Community Innovation Customer Experience 70

Gonzobanker

DECEMBER 17, 2021

CAP COM and SEFCU in New York come to together to create an $8 billion cooperative organization. Goes to Eric Sprink, Coastal Community Bank , Everett, Wash. Through all this, First Farmers has remained disciplined in performance and squarely focused on customers and community. Credit Union Merger of the Year.

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Fintech Strategy Leadership Lending 142

FICO

AUGUST 16, 2022

FICO Community releases quarterly US Bankcard Industry Benchmarking trends. Sources: Bureau of Labor Statistics, New York Federal Reserve]. If you are looking for a better way to communicate with your customers, FICO’s Customer Communication Services can help. Saxon Shirley. Wed, 05/25/2022 - 03:43.

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Fintech Labs Insights

DECEMBER 21, 2016

Tickets for upcoming FinDEVr London and FinDEVr New York are at their lowest prices now. Register today for London or New York to save your spot! NuData Security partners with Arvato Financial Solutions to combat fraud and enable a smoother customer experience. FinDEVr Silicon Valley was a success!

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New York Customer Experience Security Technology 12

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. How Banks Can Leverage: Niche markets abound in banking, and community banks are in the perfect position to create a following on a national level should they desire.

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Innovation social media Branding Marketing 195

Fintech Labs Insights

JULY 11, 2023

Event Spotlight Tech meets finance in New York City Save 10% with discount code: FKV2474LABS 75 demos. Event details, dates and prices are up-to-date at the time of publication but always check here for the latest. We expect the calendar to expand as we progress through the year. And prices tend to rise as the event draws closer.

Las Vegas 12

Las Vegas San Diego Conference Austin 12

PYMNTS

APRIL 20, 2017

A manual published in the late 1800s for New York City school teachers may not seem like a likely source of favored conventional wisdom. The brand has vowed of late to “transform the customer experience,” and it seems as though bots will be part of that equation. Western Union.

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Groups San Francisco New York City Cards 104

Gonzobanker

DECEMBER 20, 2019

Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank. It was always clear how much Jones loves his credit union, his team and his community. Credit Union Lifetime Achievement Awards.

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Idaho Conference Data Marketing 148

PYMNTS

OCTOBER 4, 2019

In addition, data and tech are at such a point that offering digital and mobile alternatives, and options for fitness-related classes, can be done in a seamless way — a way that includes a seamless payments experience, too. Our customers are coming in from the couch, or traditional gyms, or running,” he told Webster. Habits And Sushi.

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Innovation Community social media Operations 190

Fintech Labs Insights

JUNE 4, 2015

ACI Worldwide specializes in providing voice banking technology to community FIs via its Voice Banking suite within the ACI Self-Service Banking platform. This cohort includes Fiserv , whose Voice Response for DNA solution is providing voice banking services to a growing number of FIs, including credit unions.

Technology 12

Technology San Jose New York Video 12

PYMNTS

OCTOBER 29, 2019

CUs face external challenges as well: Bank adv ocacy groups such as the American Bankers Association (ABA) and the Independent Community Bankers of America (ICBA) have been waging war against CUs in recent years, aiming to erode the public’s trust in them via negative campaigns. Developments From Around The Credit Union World.

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Data Maine Analytics Case Study 103

CB Insights

FEBRUARY 13, 2020

Stripe’s early success in acquiring customers was largely due to its mass appeal to the developer community. By focusing on developers, Stripe replaced a lengthy enterprise sales cycle with a direct model that allowed rapid customer adoption without the burden of relying on an expensive salesforce. Source: Stripe.

Online 98

Online Company Retail Payments 98

CB Insights

JULY 24, 2018

But other companies are starting from scratch, building a new business model that relies on maintaining a superior customer experience online and transferring it to physical retail. Physical stores have allowed more Bonobos customers to understand the value the brand offers, and in turn the brand has reaped new revenue.

Retail 49

Retail Online Branding New York 49

PYMNTS

DECEMBER 12, 2017

Phair told The New York Times that “pure-play eCommerce” is beginning to give way to a blended omnicommerce experience that doesn’t draw a distinction between digital and physical commerce so much as it tries to merge them into a single customer journey with many on-ramps.

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Retail Branding Customer Experience Online 102

PopularBank

FEBRUARY 25, 2020

Trainees receive close mentorship from managers and advisors, participate in leadership and community activities and initiate specific projects and solutions for different business areas of the organization. I was also constantly learning about new departments and meeting managers and team members. Hometown: Briarcliff Manor, New York.

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Puerto Rico Austin Study Meeting 52

Independent Banker

NOVEMBER 13, 2014

Here are five technology terms, concepts and activities that community bankers are likely to hear more about and possibly apply in the coming months. Omnichannel involves providing streamlined, synchronized interactions across multiple customer touch points. Vanessa Drucker is a freelance writer in New York. Omnichannel.

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ATM social media System Technology 70

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. Let’s see how this new scale allows for big investments in future innovation. Goes to New England Federal Credit Union and Vermont State Credit Union. Bravo April!

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Community Fintech Industry Innovation 216

Fintech Labs Insights

AUGUST 1, 2016

To give you a sense of the many new ideas at the upcoming FinovateFall conference in New York, we’ve launched our Sneak Peek series. Backbase offers 60-second onboarding for financial services companies to accelerate customer acquisition with a simple, fast, and seamless omni-channel onboarding journey.

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How To Analytics Millennials Data 12

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Deutsche Bank — Deutsche Bank Labs.

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Innovation blockchain Technology Groups 78

PYMNTS

MAY 25, 2017

SH: We’re a truly global company, with offices in Israel, New York and San Jose. In the coming year, we plan to continue our pace of innovation, bolstered by a community of developers who see opportunities and use cases we haven’t yet delved into. PYMNTS: What’s the company culture like?

Data 108

Data San Jose Analytics Retail 108

CB Insights

JULY 19, 2017

Their goal is to find ideas that “enhance or refine an existing AT&T product or customer experience.” FIS operates several innovation centers around the world in vital cities like New York, San Francisco, London, and Bangkok. The New York Times. Innovation Lab Name: FIS Innovation Lab.

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Innovation San Francisco Georgia Technology 74

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. It’s a sad consequence, but there is no other way [to communicate].”. Orders that once took hours to fulfill are being delayed by weeks in areas hit particularly hard by Covid-19, such as New York City. Online grocery.

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Industry Technology Online Video 101

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! It’s funny, tongue-in-cheek and just plain different.

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Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. see https://www.bloomberg.com/news/articles/2016-06-01/this-is-how-a-banker-in-brooklyn-makes-money-on-millennials ).

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Utah System Community Marketing 60

Gonzobanker

MARCH 30, 2017

Community banks and credit unions across the country are struggling with the evolving role of the contact center and technological change while also attempting to keep up with call volumes and service levels. In the modern age of banking, a bank’s contact center reps might be the only human that most customers will directly interact with!

Customer Experience 60

Customer Experience Training Community Bank Community 60

Gonzobanker

MARCH 30, 2017

Community banks and credit unions across the country are struggling with the evolving role of the contact center and technological change while also attempting to keep up with call volumes and service levels. In the modern age of banking, a bank’s contact center reps might be the only human that most customers will directly interact with!

Customer Experience 60

Customer Experience Training Community Bank Community 60

CB Insights

OCTOBER 10, 2017

The New York Times wrote a piece promoting Mint in 2009 and reader reactions were so incredulous (“You gave them YOUR ACCOUNT NUMBER?! And it would be a constant challenge to keep them from hurting the customer experience. Your PIN NUMBER?! Your SECURITY QUESTIONS????

Tools 78

Tools Millennials US Maine 78

Fintech Labs Insights

SEPTEMBER 1, 2015

Here are a few brief introductions, but be sure to check our our Sneak Peek series to learn more about the innovators and entrepreneurs who will take the stage at the New York Hilton Midtown in just a few weeks. Bleu’s vision is to change the payment experience and create new platforms for mobile transactions.

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Company Software Analytics Mobile 12

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

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Video Branding Company Strategy 78