PYMNTS

JANUARY 6, 2020

Community banks are pushing for a stronger role with their small business (SMB) customers. However, through an embrace of FinTech collaboration and industry consolidation, community banks appear poised to further dispel assumptions of a lack of digitization. A Consolidating Industry. Strengthening SMB Ties.

Community Bank 123

Community Bank Community Payments Fintech 123

PYMNTS

JULY 3, 2019

Large financial institutions (FIs) are increasingly turning to FinTech firms and alternative lenders to augment their small business (SMB) offerings, but community banks are beginning to get on board with the partnership strategy , too.

Community Bank 116

Community Bank Community Fintech New Jersey 116

Independent Banker

DECEMBER 31, 2021

They share tips for how community banks can get started. Social media has made it easier for community banks to nurture connections with prospects, customers and the community. In its simplest form, it expands the reach of a community bank’s content. By Amy Geist. What is paid social? Paul, Minn.,

Marketing Strategies 91

Marketing Strategies Strategy Marketing social media 91

Gonzobanker

OCTOBER 13, 2020

With megabanks spending billions on digital investments each year, regional and community bank executives understand they cannot compete on resources. Instead, these players are focusing on specific niches, brand strategies and community connections to differentiate themselves. Integrate feedback with app stores reviews.

Strategy 155

Strategy Digital Banking Digital Strategies Mobile 155

PYMNTS

MAY 27, 2020

Among the numerous ways small businesses have been affected by the global pandemic, the sudden race to launch online operations has been among the most profound — and may ultimately be among the most long-lasting changes to the SMB community. ” A Digitization Strategy. The Payments Path.

Online 179

Online Payments User Experience How To 179

Independent Banker

SEPTEMBER 1, 2021

Thanks to COVID, 22% of consumers intend to switch banks, and the opportunity for community banks to acquire new customers is ripe. It’s possible to attract highly engaged consumers if you have the right products and marketing strategy. 90% of loan and mortgage customers start their journey online.

Marketing Strategies 91

Marketing Strategies Strategy Marketing Google 91

South State Correspondent

FEBRUARY 20, 2023

Who the competition is, what the lending competition is offering, their delivery channels, and service levels can help community banks differentiate their services and enhance their competitive advantage. Analyzing the competition can also help a bank be realistic about which products it can sell and at what price.

National 195

National Lending How To Community Bank 195

South State Correspondent

MAY 18, 2022

In two recent articles, we reviewed the banking industry’s deposit behavior with regard to cost of funding earning assets (COF) ( HERE ), and we compared how community banks’ COF behaves relative to national banks in a rising interest rate cycle ( HERE ).

Community Bank 195

Community Bank Community Analysis Industry 195

Banking Exchange

MARCH 4, 2020

The bank is closing 37 branches and investing in a ‘tailored, personal and accessible’ service for clients Bank Performance Technology Retail Banking Checks/Remote Deposit Capture Cards Profitability Feature3 Survival Strategies Fintech Feature Management Financial Trends Customers Community Banking.

Capital 78

Capital Online Community Bank Community 78

South State Correspondent

APRIL 30, 2022

In this article, we analyze the industry’s cost of funding earning assets (COF) and track how community banks’ COF behaves relative to larger banks. In future articles, we will explain our modeling for community banks’ COF based on inflation, Fed Funds rates, consumer consumption and the Fed’s balance sheet runoff.

Community Bank 195

Community Bank Strategy Community FDIC 195

Independent Banker

OCTOBER 31, 2022

We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. By William Atkinson. Benefits of digital lending.

Lending 91

Lending Community Bank Community Illinois 91

Independent Banker

NOVEMBER 30, 2022

Across the world, people are using super apps to send messages, purchase tickets and, of course, bank online. What are they, and how can community banks stay on top of this trend? Super apps, or apps that aggregate online or mobile user experiences into one central location, have taken off globally. billion users.

Community Bank 91

Community Bank Community Maryland Data 91

Independent Banker

MAY 31, 2022

Josh Prejean (right) of Bank of Zachary, here with mortgage client David Rozas, says community banks must compete through customer service. We look at how community banks can counter nonbanks’ offerings through streamlined technology, customer service and other strategies. Josh Prejean, Bank of Zachary.

Community Bank 185

Community Bank Community Lending Marketing 185

Bank Innovation

JANUARY 29, 2019

Bank-backed Zelle will offer its P2P service to core processor technology provider Finastra this year, Bank Innovation has learned. This move is an important part of Zelle's onboarding strategy.

Community Bank 170

Community Bank Community Strategy Innovation 170

Independent Banker

OCTOBER 31, 2022

ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? We spoke with two community banks that have ramped up their services to meet—and exceed—the changing expectations of customers. So how are retail banks meeting this challenge?

Banking Trends 151

Banking Trends Retail Trends Community Bank 151

Independent Banker

AUGUST 31, 2022

ICBA’s Bank Security Institute offers critical incident response strategies to keep your physical branch location safe. The pandemic forced industries to accelerate their adoption of digital applications, and community banking was no exception. Held in Bloomington, Minn.,

Community 91

Community Security Community Bank Fraud 91

Independent Banker

AUGUST 31, 2021

The payments space can be dizzying for even the most enterprising community bank. Experts point to a strategy built on customer input and relationship-building. Banking-as-a-service (BaaS). Central bank digital currency (CBDC). Photo by Jorg Greuel/Getty. By Colleen Morrison. Faster payments. Cryptocurrency.

Trends 91

Trends How To Payments Community Bank 91

Independent Banker

FEBRUARY 28, 2022

When customers look up businesses online, reviews are one of the first things they see. These community bankers share how they collect positive reviews, and how to respond to negative ones. Community banks need to pay attention to what’s being said about them in those spaces. Northpointe Bank, based in Grand Rapids, Mich.,

How To 127

How To Community Bank Community Google 127

PYMNTS

AUGUST 21, 2020

Community banks and credit unions are feeling the pressure to boost their digital card services or risk losing customers to megabanks and digital challengers, Ondot Systems ’ Chief Strategy Officer Todd Lesher told PYMNTS in a recent discussion. It’s a story told by the data itself, Lesher said. Square announced $1.3

Cards 224

Cards Mobile Community Bank Community 224

ABA Community Banking

MARCH 18, 2019

Brick-and-mortar banks facing competition from online-only banks willing to offer higher yields for savings and deposits Bank Performance Deposit Trends Financial Research Feature Management Financial Trends Lines of Business Retail Banking Payments People Performance Customers Revenue Core Systems Branch Technology/ATMs Tech Management Online Checks/Remote (..)

Strategy 40

Strategy ATM Community Bank Trends 40

NCR

NOVEMBER 22, 2016

The days when community banks and credit unions could stay behind the technology curve and still come out on top are long gone. Community banking has no future if leadership doesn’t wake to the new competitive reality and adapt some of their strategies and long-held biases in order to compete.

Community Bank 40

Community Bank Community Leadership Branch Strategies 40

Independent Banker

FEBRUARY 28, 2023

Photo by Radachynskyi/Adobe Using ICBA’s Marketing Communications Toolkit, your community bank can tell its story with intention and precision. For the banking industry, marketing can be finicky. It offers professional tips that will help fine-tune your approach and set your marketing strategy up for success.

Marketing 91

Marketing social media Community Bank Video 91

Independent Banker

FEBRUARY 28, 2022

Customized, well-thought-out interactions—especially in the online banking space—are integral to wooing new customers and retaining existing ones. We asked several banking leaders how they’ve employed fintech to ramp up their marketing campaigns, hone their analytic strategies and gain new patrons in the process.

Fintech 136

Fintech Marketing Community Bank Community 136

Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. Northpointe Bank in Grand Rapids, Mich., Cashing in on efficiencies.

Lending 91

Lending Community Bank Community North Dakota 91

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Bank Innovation

JANUARY 7, 2019

Automation is the theme that best describes Chesapeake Bank’s innovation roadmap for 2019, Kevin Wood, managing director of the state-chartered community bank’s business lending division, Cash Flow, told Bank Innovation. “One

Innovation Strategies 186

Innovation Strategies Innovation Strategy Maine 186

PYMNTS

MAY 27, 2020

As PYMNTS found in a recent consumer study, 40 percent of individuals are doing more of their daily retail and transactions online, partly because, well, there’s no other way to do it. But as Good explained, the definition of contactless needs to expand as firms re-examine their digital strategies. Getting Prepared.

Mobile 280

Mobile Community Bank Cards Community 280

Independent Banker

JANUARY 31, 2022

The FedNow Service is launching in early 2023, giving community banks about a year to plan. Here’s how community bankers, payments experts and fintech vendors suggest using the time to prepare. With less than a year until the scheduled launch of the FedNow Service, community banks are still awaiting updates on specifics.

Community Bank 91

Community Bank Community Resources Fraud 91

PYMNTS

JULY 29, 2020

Consumers’ affinity for online banking solutions, especially mobile banking, is far from new. The COVID-19 pandemic is highlighting how necessary these solutions are for consumers’ banking needs, however, and how high their standards for these channels have become. Around The Credit Union World.

Tools 167

Tools Mobile Online United States 167

Independent Banker

OCTOBER 1, 2022

By identifying the preferred banking and spending habits of different generations, scammers can tailor how they reach their targets. We look at community banks’ options for fighting this type of crime. By Katie Kuehner-Hebert. Reports about fraud losses: Millennials vs. people 40+. Brandon Koeser, RSM US LLP.

Fraud 133

Fraud social media Millennials Examples 133

Abrigo

MARCH 6, 2017

2) @GonzoBanker – Cornerstone Advisors’ totally opinionated take on technologies, strategies, vendors and “anything else we run across in the trenches of the banking industry.” 3) @JohnRBarlow – John Barlow is president of Barlow Research, which provides market research for commercial banks.

social media 150

social media Lending Community Community Bank 150

Independent Banker

DECEMBER 31, 2022

The skills needed to succeed in the workplace are changing, with companies placing greater value on soft skills like communication and leadership. In response, community banks have an opportunity to revisit hiring policies and training programs. Being a community bank, our customers are our neighbors.

Training 98

Training Community Bank Community Knowledge Base 98

Abrigo

NOVEMBER 7, 2019

Strategies to lessen the impact of CECL on smaller community banks. How to lessen the impact of CECL on smaller community banks. Many smaller community financial institutions are driving the conversation of cost vs. benefit regarding CECL. WARM was geared specifically to community banks.

Community Bank 150

Community Bank Community Lending Analysis 150

Abrigo

MAY 11, 2020

The banking landscape has been changing in recent years, with more digital offerings and technology available for financial institutions of all sizes to leverage – something once reserved only for big banks with big budgets. However, not all institutions adopted these new technologies and instead have stuck to traditional strategies.

US 195

US Lending Community Technology 195

PYMNTS

JUNE 1, 2020

These banks must also make sure they are providing the tools that primarily digital customers need to complete their personal banking needs. Why WSFS Bank Is Relying On QR Codes, Mobile Mess aging To Enhance Customer Loyalty. Creating that support can engineer robust customer loyalty among bank users, she said.

Digital Banking 136

Digital Banking Delaware Tools Mobile 136

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., and a trailblazer in the world of banking as a service (BaaS). Think about the wild ride that Silvergate Bank has taken with its crypto strategy.

Fintech 165

Fintech Customer Experience Conference Technology 165

Abrigo

APRIL 19, 2016

In the paper, the OCC defined responsible innovation as: The use of new or improved financial products, services, and processes to meet the evolving needs of consumers, businesses, and communities in a manner that is consistent with sound risk management and is aligned with the bank’s overall business strategy.

Innovation 150

Innovation Fintech Risk Management Community Bank 150