Celent Banking

SEPTEMBER 30, 2015

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. The CXFS conference was all about the “voice of the customer” (VoC) and how financial institutions (FIs) can improve their customer “listening” skills.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

CB Insights

OCTOBER 31, 2019

Today, the bots are still being used across industries like fintech, healthcare, sales and CRM, retail, and even law — and they’re having important, though quiet, effects. Retail & e-commerce: Convenient shopping & scheduling. Customer journey: Using chat to get people from online to brick-and-mortar.

Industry 78

Industry Examples Tools Retail 78

William Mills

SEPTEMBER 7, 2016

Perhaps there is a big bank in Canada that has embraced their technology. Silver Fusion Retail Outlet: Where Snowbirds Shop”. Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands. Charlotte, NC-based tech company founded eight years ago by a 14-year FinTech veteran from FIS.

Mobile 40

Mobile Cards Fraud Data 40