PYMNTS

NOVEMBER 24, 2020

“Generationally, we’re seeing individuals who maybe weren’t accessing their card accounts or their banking accounts on a regular basis through digital,” he said. An example of that self-service pivot lies with credit card transactions — specifically, disputes. Getting Customers Used To More Self-Service.

Digital Banking 267

Digital Banking Analytics Mobile Cards 267

PYMNTS

NOVEMBER 22, 2020

Danske Bank , the Copenhagen-based retail bank, has partnered with FinTech firm Zenegy to roll out a new method for automating payments made with corporate cards, a report from Crowdfund Insider says. The corporate card is going through a change this year, like many other parts of the business world.

Cards 221

Cards Payments Innovation Regional 221

PYMNTS

APRIL 30, 2020

Banks must now consider how to best expand remote services and emphasize these channels once consumers can safely visit branches again. This month’s Deep Dive examines how consumers are approaching digital banking and how FIs are leveraging online and mobile channels to prevent service gaps during the pandemic.

Digital Banking 150

Digital Banking Mobile Online Millennials 150

PYMNTS

JULY 14, 2020

PYMNTS research has shown that approximately 40 percent of consumers would be very interested in downloading highly functional mobile card apps that can be used to manage multiple cards, track spending and issue transaction alerts, among many other features. There is an important underlying dimension to these findings, however.

Cards 197

Cards Mobile Groups Survey 197

PYMNTS

JUNE 3, 2020

Brick-and-mortar branches shuttered as social distancing measures were enforced, and customers subsequently turned to mobile apps or websites to fulfill their banking needs rather than risking in-person visits. during the past two months, for example, and mobile banking app downloads saw a 60 percent jump.

Digital Banking 131

Digital Banking Mobile Tools Online 131

PYMNTS

NOVEMBER 21, 2019

21) a collaboration to help FinTechs and other financial-affiliated businesses with fast issuing of debit cards and bank accounts for customers, without expensive startup fees or long-term contracts. FinTechs, for example, can leverage the new initiative to create debit cards and bank accounts more easily.

Cards 183

Cards United States Innovation Fintech 183

PYMNTS

JULY 16, 2019

In the continued linkups between banks and FinTech upstarts, new markets beckon across various borders. Among the latest examples, N26 , which is a digital-only bank based in Europe, has entered the US market through partnership with Axos Bank in order to offer FDIC insured accounts.

Digital Banking 101

Digital Banking US FDIC Cards 101

PYMNTS

SEPTEMBER 23, 2019

And as banks and mobile providers have taken tech in hand to battle CNP, fraudsters have plied their trade through other means. As we noted in the recent Digital Banking Tracker, the CNP fraud has taken a leg down in favor of fraud that looks to snag credit card numbers. Sometimes the methods are decidedly old school.

Cards 124

Cards Data Florida Fraud 124

PYMNTS

NOVEMBER 21, 2019

21) a collaboration to help FinTechs and other financial-affiliated businesses with fast issuing of debit cards and bank accounts for customers, without expensive startup fees or long-term contracts. FinTechs, for example, can leverage the new initiative to create debit cards and bank accounts more easily.

Cards 143

Cards United States Innovation Fintech 143

PYMNTS

APRIL 23, 2020

All generations, including 64 percent of baby boomers and 56 percent of those from Generation Z, largely prefer opening accounts in person rather than doing so online, for example, meaning in-branch experiences at financial institutions (FIs) need to be just as advanced as their online offerings.

System 226

System Digital Banking Guidelines Online 226

PYMNTS

MARCH 18, 2020

While fast, explosive and unexpected change is almost impossible to miss — the global domino effect the coronavirus has kicked off being the most obvious recent example — change that happens more quietly and incrementally doesn’t quite set off the same type of alarm bells.

Cards 217

Cards Tools Mobile Google 217

FICO

APRIL 7, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are publishing a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Let customers use the channels they love to access other areas of the bank quickly.

Digital Banking 52

Digital Banking Security Fraud America 52

PYMNTS

SEPTEMBER 15, 2020

Scotland-based Tesco Bank has announced that it’s the first financial institution (FI) in the United Kingdom to introduce technology that allows its 2.6 million credit card customers to more easily manage and pay their balances. We expect this functionality to be widespread in the market in the coming years.

Cards 140

Cards Payments Regional Survey 140

PYMNTS

MAY 12, 2020

There was a time when consumers did not require much more from their local bank than a checking account, savings account and an ATM card. This has changed dramatically in recent years as consumers’ financial lives have migrated to the digital realm. In contrast, national bank customers are less likely to switch FIs, with 25.9

Regional 241

Regional National Cards Mobile 241

Bank Innovation

NOVEMBER 8, 2016

For all the talk of banks going digital, few major brands have launched digital offshoots — in the U.S., based Customers Bank, and that’s about it. In Europe, there are more examples — two prominent ones are Hello bank! There is BankMobile, launched from Wyomissing, Pa.-based

Digital Banking 210

Digital Banking Examples Branding social media 210

PYMNTS

SEPTEMBER 11, 2019

As reported in this space, and via announcement sent to PYMNTS, the company’s CEO and Founder Neil Ambikar said that the firm will look to accelerate growth, with an eye on rolling out application programming interface (API) enabled banking services.

Digital Banking 177

Digital Banking Regulation Payments cryptocurrency 177

PYMNTS

JANUARY 19, 2021

And borrowing across LendingClub’s own portfolio has been focused not on credit card consolidation but on home improvement projects. He gave a nod toward “continuous underwriting,” which offers the user who might not have the ability to pay off a credit card within a few months to convert that debt into a loan, and then pay it down over time.

Digital Banking 290

Digital Banking Cards Digital Strategies Survey 290

PYMNTS

AUGUST 16, 2018

For example, we’ve learned that if customers share their mobile locations, we can compare card transaction data to [those] mobile locations and the model will know if the customer is actually making that transaction. [It It will also know] if they’re a thousand miles away, without the customer having to do anything else.”.

Digital Banking 101

Digital Banking Fraud Data Tools 101

PYMNTS

FEBRUARY 14, 2020

China’s central bank gave Mastercard the green light on Feb. 11 to set up a bank card clearing business, providing it with access to a $27 trillion payments market. The People’s Bank of China said it has approved an application by Mastercard’s Chinese joint venture to run a bank card clearing business in the nation.

Retail 141

Retail Cards Millennials Fraud 141

FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Digital lift-and-shift is not a strategy! Do you want customers to link their other bank or credit union account?

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

PYMNTS

JUNE 26, 2020

Digital banking has become the new normal as social distancing guidelines and stay-at-home orders have drastically curbed financial institutions’ (FIs’) abilities to conduct in-branch services. Online account openings increased by more than 200 percent in April, while all mobile banking traffic rose by 85 percent.

Digital Banking 220

Digital Banking Guidelines Trends Online 220

PYMNTS

JANUARY 14, 2020

consumer banking and spending on credit cards. In terms of headline numbers, the banking giant reported earnings per share of $2.57, up 21 percent year on year and well above the $2.35 And in what may be a reflection of that same positive sentiment and activity, credit card loans were up 8 percent year over year to $168 billion.

Cards 131

Cards Data Training Community Bank 131

PYMNTS

JANUARY 14, 2020

consumer banking and spending on credit cards. In terms of headline numbers, the banking giant reported earnings per share of $2.57, up 21 percent year on year and well above the $2.35 And in what may be a reflection of that same positive sentiment and activity, credit card loans were up 8 percent year over year to $168 billion.

Cards 130

Cards Data Training Community Bank 130

PYMNTS

SEPTEMBER 29, 2020

Credit unions of various sizes were eager to roll out credit card innovation plans before the COVID-19 pandemic’s onset. These expectations also drove CU executives’ innovation agendas, with 91 percent voicing serious interest in developing card product innovations. percent planned to unveil mobile wallet-enabled cards.

San Diego 141

San Diego Innovation Cards California 141

FICO

NOVEMBER 10, 2020

I am always glad to see headlines like this one, which ran last summer in The New York Times: “ How to Reduce Credit Card Fraud.” The vast majority of the nearly 370 billion payment card transactions made globally each year are scanned by sophisticated software designed to detect fraud, in less time than a blink of the eye.

Fraud 98

Fraud Cards Analytics Mobile 98

PYMNTS

JUNE 21, 2019

A recent study conducted by financial services provider Kasasa and The Harris Poll found approximately 84 percent of Americans determine the products and services they desire first, then search for banks or CUs that offer them. percent of all CU members — currently offer some sort of credit card. The Appeal of CU-Issued Credit Cards.

Cards 102

Cards Omaha Minneapolis National 102

PYMNTS

NOVEMBER 9, 2020

percent — or nearly $50 billion — for example, CNBC reported. Duke Chung , co-founder and CEO of corporate travel and expense management firm TravelBank , told PYMNTS, for example, "Not having a lot of travel in our industry right now gave us a lot more time to innovate and think about where the future is.".

Innovation 255

Innovation Fintech Payments Mobile 255

PYMNTS

JANUARY 21, 2021

Stats from banks, pretty much across the board, have given evidence that consumers have been pivoting to their mobile devices to attend to their everyday financial needs. In just a few recent examples: Bank of America said this past week that active mobile banking users rose 6 percent to 30.8 million during the quarter.

Mobile 252

Mobile Report Trends Digital Banking 252

PYMNTS

FEBRUARY 1, 2019

AI-generated fraud alerts that go directly to customers’ smartphones also put them on the front lines of helping their banks fight fraud. . The best person to determine whether there was a [fraudulent activity], for example, on a credit card, is the customer,” he said.

System 123

System Digital Banking Fraud Customer Experience 123

PYMNTS

NOVEMBER 2, 2020

Agashe said the 50,000 very small community banks and credit unions (CUs) spread throughout India’s rural regions don’t count as “banks” in the official tally. But it’s those limited-service banks that first caught Agashe’s attention more than a decade ago, when he was a young software engineer returning to rural India to visit family.

Fintech 210

Fintech ATM Community Bank Cards 210

PYMNTS

NOVEMBER 9, 2020

In the United States, 8 million consumers have fallen below the poverty line since May, for example, movement that severely reduces the access these consumers may have to financial tools. Another FDIC report found that 31 percent of American consumers are now using peer-to-peer (P2P) mobile wallet apps, for example.

Tools 203

Tools Mobile FDIC Examples 203

PYMNTS

APRIL 24, 2020

funding to startups,” said Crunchbase data expert Gene Teare in an interview with the publication, which also pointed to Stripe’s recent $600 million investment as an example of the resiliency of the FinTech startup ecosystem. bank technology firm securing $100 million to expand in the region. next year.

Fintech 193

Fintech Capital Security FDIC 193

PYMNTS

SEPTEMBER 15, 2020

Kikkeri said this is the highest penetration that mobile banking has ever seen among consumers. And for financial institutions (FIs), that translates into an incredible opportunity to build better digital banking journeys for their customers. But an opportunity is only as good as the bank’s ability to pursue it.

Fintech 224

Fintech Idaho Apple Google 224

Bank Innovation

APRIL 24, 2018

Digital banking is bringing more consumers than ever into the fold of the financial ecosystem, especially as branches, and other physical products, wane in necessity: take non-prime Americans, for example.

Online 186

Online Study Digital Banking Examples 186

PYMNTS

SEPTEMBER 24, 2020

The ongoing COVID-19 pandemic and its associated social distancing and stay-at-home orders have pushed untold services online for easier consumer access, with banking serving as a prime example. We’ll see more and more [of this] action as digital [banking] progresses.”. Fraud Threats To Digital Banking.

Video 205

Video Fraud Digital Banking System 205

Gonzobanker

JUNE 7, 2023

The launch of Charlie points to an underserved niche in banking: older adults. In mid-May, a digital bank account for the 62+ crowd debuted in the United States. It’s only a matter of time for retirees to get a rewrite of digital banking. EverSafe, for example, is built for age-related financial issues.

Los Angeles 117

Los Angeles Fintech Digital Banking Tools 117

PYMNTS

JUNE 13, 2019

To help reimagine the traditional banking experience, digital banking and payments processing technology and infrastructure provider i2c is teaming with Zero. As a financial technology company, Zero lets consumers experience the things they enjoy about debit cards while using a credit card, i2c said in a press release.

Cards 144

Cards Financial Technology Technology Digital Banking 144