PYMNTS

MARCH 1, 2017

Klarna announced its partnership with online mattress retailer GhostBed to integrate an instant financing solution into the merchant’s existing checkout system. GhostBed customers are now presented with two Klarna financing options at checkout along with the ability to purchase using their existing credit or debit card.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

Perficient

FEBRUARY 17, 2023

Taking out a credit card and entering its number is a friction point that can cause consumers to abandon both online purchases (7% of abandoned online carts are due to not having a credit card handy or the same credit card accepted by the merchant) and in-person purchase decisions. from a bank.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

DECEMBER 1, 2020

As consumers spend more time at home, they continue to order groceries online in far larger numbers than they ever did before the pandemic. In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7 In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7

US 196

US Data Online Meeting 196

PYMNTS

JUNE 8, 2020

The COVID-19 pandemic has led consumers to try digital tools for grocery shopping, and the total number of online grocery orders in the U.S. That month saw 40 million customers head online to shop for groceries, and these customers are expecting their preferred chains to keep up with that shift. . reached a record 62.5

Online 144

Online Mobile Tools Retail 144

PYMNTS

AUGUST 16, 2018

Approved, the online mortgage platform company, announced Thursday (Aug. “We started Approved with a vision that borrowers could visit an open house not having even talked with a lender, find the home of their dreams and get fully pre-qualified on their mobile device before a listing agent offered them a business card. .

Online 109

Online Company Customer Experience Resources 109

PYMNTS

FEBRUARY 28, 2020

Our customers are increasingly engaging with us digitally,” said Capital One spokesman Derek Conrad. “We We continue to see steady growth in mobile banking, online banking, enhanced ATMs, remote deposit capture, etc., Our goal is to deliver a compelling and optimal customer experience across all channels, not just one.”.

Capital 209

Capital ATM Customer Experience Cards 209

PYMNTS

FEBRUARY 23, 2018

The ubiquity of mobile and credit card payments is enabling us to begin an exploration of cashless stores in the U.S,” Starbucks CEO Kevin Johnson said during a recent earnings report. “By By expanding capacity at peak, we now have the ability to offer Mobile Order and Pay to our non-rewards customers.”. million active members.

Online 101

Online US Payments Mobile 101

PYMNTS

JANUARY 14, 2021

Via Mastercard’s relationship with Synchrony, it will work with Walgreens to launch new credit card products, as well as a pre-paid debit card. As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. They represent a great partner for us.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

NOVEMBER 23, 2016

Nordstrom is broadening the scope of its B2B gift card operations by teaming up with prepaid card company CashStar. Using CashStar Business, Nordstrom is now offering Gift Cards for Business, a program that helps its business partners order Nordstrom gift cards and manage accounts. In an announcement Tuesday (Nov.

Cards 100

Cards Customer Experience Analysis Resources 100

PYMNTS

JUNE 8, 2020

Chargeback said the money will accelerate its growth and ability to help online and offline retailers decrease credit card disputes, achieve higher win rates and retain more revenue. Automation will help us take all the rules and data from four or five disparate systems and aggregate them into one response document,” Munro said.

Retail 142

Retail Management Customer Experience Capital 142

Perficient

NOVEMBER 19, 2020

If it’s more than 10 minutes for an online/website process or more than five minutes for a mobile process, the abandonment rate impacts account openings as much as 40%. How many clicks does it take to open an online account? How clear is the guidance we provide prospective customers? How integrated are marketing and digital?

social media 309

social media Customer Experience Knowledge Base Mobile 309

Perficient

JULY 11, 2022

One could consider it the “layaway of the digital age,” except unlike with layaway, the consumer does not have to pay in full before taking their purchase home, using the service, obtaining the tickets to an event or destination, etc., which is a huge draw to using BNPL as a non-cash payment method.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

DECEMBER 11, 2020

Consumers are telling us they don't want to go in [the store] right now,” Herron said. Before COVID-19, there were probably a lot of demographic groups that didn't know how easy it is to order online and then head to the store for pickup. Or the experience wasn't as good in terms of either delivery or curbside.”.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

JUNE 17, 2019

The elimination of fees also extends to charges for monthly maintenance, checkbook orders or replacement debit cards. In recounting benefits still offered to consumers, Discover pointed to Discover Cashback Debit, which offers customers 1 percent cash back on up to $3,000 in debit card purchases each month.

ATM 155

ATM Cards Customer Experience Survey 155

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Stripe really did come about because we were really appalled by how hard it was to charge for things online.” — John Collison.

Online 98

Online Company Retail Payments 98

BankInovation

JULY 14, 2020

The Australian point-of-sale lending company, which launched online in the U.S. The Afterpay card — and what we’re bringing to the market — is a virtual, contactless Visa card that is stored either in customers’ Apple […]. Afterpay is heading into brick-and-mortar stores in the United States.

United States 64

United States US Retail Apple 64

PYMNTS

DECEMBER 16, 2020

And then, after the transaction is made, there’s the task of understanding the byzantine codes and data that are tied to online statements. The “language” of the statements may represent a Rosetta Stone of sorts for the 110 million consumers who have pivoted online in the wake of the pandemic. It may come in 10 different boxes.”. “We

Retail 228

Retail Management Fraud Omaha 228

PYMNTS

JUNE 29, 2020

Wealthfront , the online investment service firm, has added checking features to its app. Our clients are anxious for Wealthfront to become their primary financial relationship, and offering checking features puts us in that position,” said Wealthfront’s co-founder and CEO Andy Rachleff in a statement. “Our

Fintech 151

Fintech California New York ATM 151

PYMNTS

DECEMBER 5, 2019

MoneyGram, in partnership with Visa, has expanded its debit card deposit service, which was launched in collaboration with Visa Direct, Visa’s real-time push payments platform, according to a release. using Visa Direct. People who want to send money can either use the MoneyGram app or the website.

Customer Experience 130

Customer Experience Cards Branding Innovation 130

ZootBlog

JUNE 30, 2016

It’s an even bigger headache for Costco customers who have not received their replacement cards from Citigroup—a customer service misstep that could be bad for business on both sides. We shopped at Costco on the last day American Express cards were active. An option was also given for online support.

Cards 67

Cards Online Branding Retail 67

PYMNTS

MAY 9, 2016

The announcement underscores the further expansion of MasterCard into fashion and higher end retail, according to the card giant. With increased acceptance of MasterPass, more consumers can go online, place their order and pay with just a couple of clicks.

Retail 100

Retail Customer Experience US Online 100

FICO

JUNE 5, 2019

Credit Card Growth - Response Rates Up, Costs Down. China Minsheng Bank Credit Card Center has used FICO® Blaze Advisor® decision rules management system to help grow its business by creating an intelligent, automated marketing system that delivers targeted offers, which have seen a 10 to 15 percent jump in response rates.

Management 40

Management Cards Case Study Marketing 40

PYMNTS

JUNE 22, 2017

Fighting fraud is a lot harder online, and a lot harder for merchants and consumers, as card-not-present transactions become the preferred method of malfeasance. Said Ahmad, “The partnership is about using machine learning to identify and improve risk and fraud performance. The underlying technology is incredibly powerful.”.

Fraud 162

Fraud Tools Cards Online 162

PYMNTS

NOVEMBER 12, 2020

This is leading more of our clients to instruct us to ‘turn on’ PayPal and other wallets in their customer experiences because it is relevant.”. A focus now on unbanked and underbanked Americans takes advantage of momentum in the digital payments space as more connected and interoperable services come online.

Mobile 202

Mobile Study Tools FDIC 202

FICO

JUNE 21, 2021

Many credit card issuers were faced with making new operational decisions, adapting to new regulations, and providing a safe and engaging customer experience. The US unemployment rate improved to 6.10% in April 2021 after hitting a record high of 14.8% Unemployment and Consumer Behavior. one year earlier in April 2020.

Trends 52

Trends Marketing Payments US 52

PYMNTS

AUGUST 1, 2019

Such boxes represent a small segment of the broader subscription market, but they face the same challenges, including fraud attempts like card-and-wallet tests and account takeovers (ATOs). It creates a nice incoming data stream for us on what’s working and what’s not working,” Onderdonk said. Keeping Fraudsters Out Of The Box.

Security 108

Security Cards Fraud Survey 108

PYMNTS

NOVEMBER 9, 2018

The customer goes in, looks around, finds their goods and lines up at the point of sale. Retail-sponsored financing models of old — i.e., store-branded cards — were developed to be part of that highly linear journey. Even if you are just paying with a credit card, it takes an average of 23 clicks to check out online.

Retail 148

Retail Tools Cards Online 148

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. A vast majority of us, of course, are working from home — perhaps not even our homes, but via shelter-in-place locations with family and friends. Permanently.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

DECEMBER 12, 2019

Players in the sharing economy must contend with an increasingly complex online payments ecosystem as they move into new regions and attract participants to their platforms. Outdoorsy users looking to rent their RVs list them on the online platform for local renters to book. Fraud, Payment Regulations Are Affecting Seamless Payments.

Payments 137

Payments Fraud Regulation Innovation 137

PYMNTS

JANUARY 28, 2020

The problem can be especially acute when it comes to financial institutions (FIs), said John Owens, general manager of Elan Credit Card , in a new podcast interview with PYMNTS. As PYMNTS research has confirmed, the younger generation is markedly embracing the use of mobile card apps for banking. Younger Consumers.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

Celent Banking

AUGUST 31, 2015

It’s no secret that banks are increasingly interested in using digital channels to sell to customers. banks using only the digital channel, typically online, but sometimes via my smartphone. The methodology is unapologetically customer-centric. Banks face a host of constraints as they bring those processes online.

Customer Experience 100

Customer Experience Online Mobile Compliance 100

PYMNTS

SEPTEMBER 7, 2016

According to the company, it is partnering with Punchh because mobile engagement is becoming crucial for companies to enhance the customer experience via personalized features. The idea is to create an enticing customer experience, it said.

System 100

System Customer Experience Marketing Automation Software 100

PYMNTS

JANUARY 22, 2019

Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it! Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Heck, yeah!”. Digital Progress.

How To 144

How To Fraud Online Mobile 144

PYMNTS

DECEMBER 12, 2019

No matter where one goes, and no matter what goods or services they sell, Kount ‘s Chief Customer Experience Officer Rich Stuppy told PYMNTS in a recent conversation, the transition to digital will inevitably involve running headlong into the loving embrace of fraudsters. A Complex Field Of Factors .

Security 132

Security Fraud Cards Data 132

Insights on Business

FEBRUARY 27, 2019

We moved from telephone banking to online or internet banking. As he said recently, “Being ‘digital first’ for us is not about the interface. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect?

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

OCTOBER 24, 2018

It’s the trade-off between financial institutions (FIs) easing the consumer’s journey across banking and transactions done online, and the need to prevent fraud during new customer onboarding. Call it the existential crisis of digital identity (ID) verification.

Fraud 138

Fraud Training Data Customer Experience 138

PYMNTS

MAY 10, 2018

Or buying the default gift: the gift card. Synchrony is the issuer for 98 retailers’ store cards, including some of its heaviest hitters like Gap, Amazon, Walmart and TJX. Not easy perhaps, but necessary, because retail must begin to think about shopping in the way their customers do.

Retail 164

Retail Customer Experience Cards US 164