PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

APRIL 28, 2020

At the same time that CUs are seeking to help members make the transition to online and mobile banking, the financial institutions (FIs) themselves are implementing (and where necessary, recalibrating) their own business continuity and pandemic response plans. Digital banking will also become more widespread. “As

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

Celent Banking

FEBRUARY 4, 2016

Bank of America recently announced that it would triple spending on its mobile app. In the past, Celent has praised the Bank of America mobile banking apps as some of the best out there. Shown in the graph below, the bank´s mobile banking adoption has been steadily growing, with a growing share of deposits.

Mobile 100

Mobile America Digital Banking Digital Strategies 100

PYMNTS

SEPTEMBER 17, 2019

Banks lost about $4 billion to account takeover (ATO) fraud attempts last year and fraudsters have been reluctant to abandon the scheme as this year progresses. Arou nd the Digital Banking World. Banks in other regions are also dealing with data breaches of their own, such as U.K. digital bank Monzo.

Fraud 196

Fraud Digital Banking Delaware Tools 196

PYMNTS

DECEMBER 10, 2020

The eCards can be sent alongside payments made as gifts via Zelle in the bank's mobile app. The release says the cards are “animated, dynamic and can include a message.”. The release says the cards are “animated, dynamic and can include a message.”. The cards are free for U.S.

US 161

US Cards Customer Experience Trends 161

PYMNTS

JANUARY 28, 2020

Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. The age of personalized service is upon us. Younger Consumers.

Fintech 169

Fintech Digital Strategies Mobile Resources 169

PYMNTS

FEBRUARY 28, 2020

“We continue to see steady growth in mobile banking, online banking, enhanced ATMs, remote deposit capture, etc., however, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions. Net income CAGR was 8.2

Capital 209

Capital ATM Customer Experience Cards 209

NCR

OCTOBER 13, 2017

As easy as it might be to perceive a big divide between the modern-day mobile space and more traditional, physical banking via the branch and ATM , it’s becoming increasingly clear that these channels can function in harmony and complement one another. Bringing the ATM and mobile together.

ATM 96

ATM Innovation Mobile America 96

Bank Innovation

FEBRUARY 19, 2020

Level, a digital banking startup based in San Francisco Calif., is trying to hook customers with a 2.1% Level is also offering 1% debit card rewards and paycheck deposits two days early to sweeten the deal for customers. savings account annual percentage yield.

San Francisco 259

San Francisco National Digital Banking Fintech 259

PYMNTS

FEBRUARY 18, 2020

Requiring multifactor authentication (MFA) could add frictions to companies’ payment systems and customer experiences, but such tools are necessary to enable smart authentication and compliance decisions. Banks Bet On Digital Banking . consumers now use mobile banking.

Fraud 131

Fraud Customer Experience Compliance Survey 131

PYMNTS

SEPTEMBER 29, 2020

“With greater digital dependency, having real-time purchase details is critical for consumers, merchants and card issuers alike,” he said, according to the release. “We By enriching transaction details, merchants can alleviate friendly fraud, reduce chargebacks and improve the customer experience.”.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

FEBRUARY 13, 2020

To bring digital transformation to banks, and to help them bring their assets to the “digital-first” consumer, look to the platform. The conversation came against a backdrop where NCR has been moving more deeply into mobile and online banking. Looking At Open Banking. Here, geography plays a role.

Millennials 231

Millennials Digital Banking Mobile Course 231

PYMNTS

FEBRUARY 3, 2020

ATMs have come full circle — starting life as the best tech innovation the public had ever seen (from banks), then becoming utterly routine, and to the present day — when ATMs are suddenly sexy again. Ironically, the ATM comeback also involves adding more convenient, accessible human contact back into the branch experience.

ATM 165

ATM Digital Banking Innovation Video 165

PYMNTS

JULY 16, 2019

Banks and credit unions looking for safer and more efficient digital and mobile services for debit and credit cards can now turn to the cloud. This option allows mid-sized and smaller issuers to more quickly and easily launch these services and compete with large national banks on digital customer experience.”.

Innovation 128

Innovation Compliance User Experience Cards 128

PYMNTS

DECEMBER 28, 2018

Pierce said the consumer data shows that 13 percent of credit union members have been a victim of card fraud , and 4 percent have had their identities stolen in the last year alone. Mobile payments, he noted, are a good example. In many cases, these mobile payments are backed by the same cards they are using in stores,” Pierce said.

Fraud 131

Fraud Mobile Security Cards 131

PYMNTS

DECEMBER 10, 2019

“Our team worked in close coordination with the Lumin Digital team to execute a well-orchestrated conversion for our members. We look forward to continued success with Lumin Digital as our trusted digital banking partner.” .

Security 130

Security Illinois User Experience Digital Banking 130

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. With the Smart branches, Banca Carige can preserve its physical presence, reach its customers locally, and alleviate branch management costs.

Video 78

Video Customer Experience Operations Digital Banking 78

Insights on Business

FEBRUARY 27, 2019

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. These customers may be satisfied for the present.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

NCR

APRIL 21, 2017

Delivering excellent service has always been a fundamental objective for banks striving to retain relationships with customers. However, the emergence of digital banking seems to have complicated this ambitious goal. Service delivery goes digital. Reconsidering principal features to exceed customer expectations.

Mobile 64

Mobile Maine Examples Security 64

PYMNTS

SEPTEMBER 21, 2018

The popularization and widespread adoption of digital and mobile banking tools have presented banks with plenty of new opportunities, but they’ve presented new risks as well. Cybercriminals are finding new fraud opportunities as consumers turn to connected channels to manage their bank accounts. All told, 16.7

Fraud 100

Fraud Security Cards Mobile 100

Gonzobanker

JULY 7, 2015

Yet while the demos and screen shots at events like Finovate have provided fascinating fodder regarding the future of digital banking, the FACTS show that these buzz-worthy players have had infinitesimal impact on market share. Bancorp Bank (Simple/PayPal et al) 1,495,558 4,499,959 3,004,401. billion in 2010. What’s Next?

Digital Banking 60

Digital Banking Industry Capital Strategy 60

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. How FICO Can Help You Fight Fraud, Including Scams.

Survey 52

Survey Fraud US Customer Experience 52

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Survey Findings: Digital Dominates, But Customer Experience Remains Important. How FICO Can Help You Fight Fraud, Including Scams.

Survey 52

Survey Fraud US Customer Experience 52

Bobsguide

SEPTEMBER 5, 2022

Through the workstations, customers can access all the services of the bank in ‘self-service’ mode, allowing them to conduct transactions and make deposits among other things. Customers are also able to purchase new products – like new cards or open a new account – through these ‘self-service’ workstations.

Video 97

Video Digital Strategies Digital Banking Security 97

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. The delay has been too long.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Gonzobanker

MAY 14, 2019

But what’s the plan in the event of a massive shift to digital? If half of an institution’s origination volumes are coming through the digital channel, its origination process better be as smooth as 100-year-old scotch. Access digital banking? Get a debit card? Get back to a customer on a loan approval?

Customer Experience 130

Customer Experience Digital Banking System Strategy 130

PYMNTS

DECEMBER 6, 2016

The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact.

Innovation 100

Innovation Mobile Digital Banking Technology 100

PYMNTS

JUNE 29, 2020

With the Wealthfront mobile app, customers with direct deposit can get paid up to two days early, as well as set up direct deposit for other payments like a tax refund or company expenses. A debit card can now be added to the Wealthfront Cash Account to make purchases and get cash from a nationwide network of fee-free ATMs.

Fintech 151

Fintech California New York ATM 151

PYMNTS

SEPTEMBER 4, 2018

In other news, Philippine Veterans Bank has selected Fiserv to help the bank undergo a digital transformation, Fiserv said in an announcement. As the bank hones in on offering a unified customer experience through both digital and physical channels, it will roll out digital banking capabilities for the first time.

User Experience 100

User Experience Customer Experience Regional Digital Banking 100

The Financial Brand

DECEMBER 3, 2020

Satisfaction drops among a key customer segment stressed out by COVID. Online and mobile tools come up short. The post Cranky Business Customers Sound Off on Credit Card Features & Apps appeared first on The Financial Brand. Better communication would help.

Cards 29

Cards Tools Branding Mobile 29

PYMNTS

JULY 13, 2020

This means banks need to carefully consider how to maximize their defense strategies while presenting minimal interruption to customers and enabling secure, smooth engagement. This Deep Dive examines how ATOs are launched and what FIs are doing to better identify and stop such attempts while safeguarding customers’ experiences.

Security 147

Security Fraud Survey Customer Experience 147

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. In What’s Going On In Banking 2020: Outlook for a New Decade , 65% of banks and 76% of credit unions say these partnerships will be an important part of their business strategies this year.

Strategy 109

Strategy Fintech Study Customer Experience 109

NCR

SEPTEMBER 28, 2016

Without even leaving the couch, customers can frequent their favorite stories online, perhaps even on their mobile device. How can banks ensure they’re providing up to date and pertinent information to their customers, particularly in the age of online and mobile? Encouraging Loyalty in the Digital Age.

Mobile 40

Mobile Online Survey Video 40

PYMNTS

OCTOBER 8, 2019

Pairing those strengths with robust credit card offerings, he said, helps CUs market a full suite of financial offerings that are comparable to marquee FIs. “As Digital enablement has occurred and allowed that value to be obvious to them 7/24/365 no matter where they are.”.

United States 102

United States Millennials Course Lending 102

Gonzobanker

DECEMBER 22, 2020

staff who had to mobilize remote work environments in a matter of weeks and then take lamebrain calls 24/7 from all of us remote neophytes. (“Oh, Best Use of Card Rewards for Seat Upgrades We saw a Great Dane in the Comfort Plus section of the plane. There have been many come-and-go digital banks. To all the I.T.

Idaho 170

Idaho Community Industry Strategy 170

Gonzobanker

MAY 14, 2019

But what’s the plan in the event of a massive shift to digital? If half of an institution’s origination volumes are coming through the digital channel, its origination process better be as smooth as 100-year-old scotch. Access digital banking? Get a debit card? Get back to a customer on a loan approval?

Customer Experience 60

Customer Experience Digital Banking System Strategy 60