PYMNTS

MARCH 11, 2020

Amid the seismic changes that have refashioned the payments landscape over the last few years — as large players get ever larger (such as the $22 billion Fiserv-First Data deal) — there is an opportunity for software-as-a-service (SaaS) companies and digital marketplaces to monetize payments. Consolidation Across Software.

Payments 132

Payments Software United States Branding 132

PYMNTS

MARCH 24, 2020

Embedded payments started as a complex addition to back-end software and required partnering with an acquirer. Now there are more dynamic choices for who and how to process using pre-written code that fits into the software. A decade ago, Butler said, an integrated software vendor would partner with an acquirer on the back end.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. The experience also enables customers to reorder by voice.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

SEPTEMBER 10, 2019

The acquisition will help Shopify boost the growth of its Shopify Fulfillment Network, the fulfillment network it launched in June to ensure timely deliveries, lower shipping costs, and provide superior customer experience for merchants and their customers.

System 128

System Software Branding Customer Experience 128

PYMNTS

FEBRUARY 7, 2019

Zoovu, a company that provides artificial intelligence (AI)-powered digital assistants in a software-as-a-service suite for brands, has raised $14 million in a series B financing round, according to reports. The startup, which is based in New York, aids brands in building and utilizing digital experiences to integrate into websites.

Branding 116

Branding New York Leadership Software 116

PYMNTS

SEPTEMBER 24, 2020

the Massachusetts-based accounts payable (AP) automation software provider, on Thursday (Sept. 24) announced a $50 million Series D investment round and the purchase of two companies: Inspyrus, a Silicon Valley FinTech that specializes in AP, and Regal Software, the Atlanta-based provider of B2B disbursement software.

Company 137

Company Payments Atlanta Massachusetts 137

PYMNTS

OCTOBER 22, 2020

A major provider of financial technology to banks, Mitek Systems said its digital identity verification software will now incorporate near-field communication (NFC) technology as well. We are committed to helping brands grow by putting their customers first and to providing a best-in-class digital onboarding experience.”.

Technology 134

Technology Comparison Security Customer Experience 134

Bobsguide

DECEMBER 25, 2017

Chat, SMS, social media…there are so many channels these days for customer service. But is it really necessary for your brand to use them all? Not only do customers have their preferred channels, but they are also expecting you to deliver the best service possible on these channels at all times. In short, absolutely.

social media 111

social media Survey Branding Software 111

PYMNTS

JUNE 21, 2018

Source-to-pay solutions provider Zycus is teaming up with CRM software firm Salesforce to enhance its own digital transformation strategy, the companies announced Wednesday (June 20). Zycus said it will use Salesforce’s marketing automation solution Pardot to enhance customer engagement and acquisition in India.

Marketing Automation 123

Marketing Automation Customer Experience Marketing Software 123

PYMNTS

JANUARY 23, 2020

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. million redemptions in the first 10 months.

Dallas 131

Dallas Customer Experience Boston Mobile 131

PYMNTS

JUNE 1, 2017

LevelUp and MonekyMedia Software have announced the intention to grow their current partnership by co-developing a seamless bi-directional interface between MONKEY — which is designed to support food takeout, delivery and catering service channels — and LevelUp’s mobile loyalty and payment solutions. ”

Mobile 100

Mobile Software Customer Experience Branding 100

PYMNTS

JANUARY 9, 2019

In an interview with PYMNTS’ Karen Webster, Paya President Greg Cohen said the First Billing deal reflects Paya’s determination to continue tapping into markets that are underpenetrated when it comes to independent sales organizations (ISOs), independent software vendors (ISVs) and other technology partners. The Broader Strategy.

Software 158

Software Ohio Strategy Technology 158

Cisco

NOVEMBER 15, 2022

The emergence of open banking has dramatically changed the way people and small businesses manage their money and interact with financial tools and brands. It is critical that a financial institution’s ecosystem supports its brand and products. It wasn’t just that Venmo happened but open banking for the digital ecosystem.

Innovation 156

Innovation Security Data Innovation Strategies 156

PYMNTS

MAY 26, 2017

The data collected through these online communities gives brands the insights they need to make real-time decisions that serve the commerce king: the customer. According to Forrester, brands face a 50 percent higher revenue risk in 2017. According to Forrester, brands face a 50 percent higher revenue risk in 2017.

Branding 103

Branding Community Survey Data 103

PYMNTS

JULY 19, 2019

The parent of the Toys R Us brand, Tru Kids , plans to bring stores under the legendary name to the United States for the 2019 holiday season. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

Banking 2020

FEBRUARY 1, 2016

This is not an area in which to skimp: a great digital experience is a key brand differentiator and an excellent way to inspire customer loyalty. About Kishan Patel : Kishan is CEO of Kunai, a consulting firm focused on helping the financial services industry improve their software from a technical and usability perspective.

Customer Experience 40

Customer Experience Online Mobile Digital Banking 40

PYMNTS

APRIL 28, 2017

Talend, a leader in cloud and big data integration software, announced in a press release the results of an international consumer and IT business survey that reveals a surprising gap between customer expectations and what organizations are actually providing.

Study 148

Study Meeting Company Survey 148

PYMNTS

MARCH 8, 2019

Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. Around the mPOS World. For more on the latest mPOS headlines, download the Tracker. Inside Reebok’s mPOS Approach.

Samsung 142

Samsung Survey Atlanta Mobile 142

Accenture

MAY 22, 2019

Customer experience mastery is core to their business models. They just need to zero-in on selling the last-mile connectivity to provide solutions to corporate customers. Legacy systems deliver two-dimensional customer experiences. Digital-native new entrants have distinct advantages in corporate payments.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

NOVEMBER 8, 2017

After running a three-store pilot approximately one year ago, home improvement and appliance chain Lowe’s has announced news it will partner with software-powered electronics retailer b8ta to launch its “Smart Home powered by b8ta” connected-home shopping experience.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109

PYMNTS

AUGUST 13, 2020

As Amazon, Target and Walmart hog the spotlight with a steady stream of newsworthy notices, grocery giant Kroger has been assiduously implementing, and benefiting from, a three-year-long digital transformation that has quietly made the brand into an eCommerce powerhouse.

Online 196

Online Customer Experience Report Technology 196

PYMNTS

SEPTEMBER 8, 2016

Moxie Software , which provides online customer engagement for eCommerce, announced on Wednesday (Sept. 7) that Crate and Barrel is using the Moxie Concierge SaaS solution to improve customer experience, engagement and acquisition for mobile, tablet and desktop shoppers.

Mobile 100

Mobile Tools Customer Experience Branding 100

PYMNTS

DECEMBER 27, 2018

These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions. Brands’ Pizza Hut unit announced that it would acquire online ordering software and service provider QuikOrder. And an even higher share of QSR customers — 83.6

Innovation 157

Innovation Branding Online Technology 157

PYMNTS

APRIL 16, 2018

Analysts are forecasting a rise in B2B buyers seeking products online, with the customer experience the driving factor of growth and success for B2B eCommerce players. Amazon Business, the eCommerce giant’s B2B platform, said last year it now has more than one million business customers , and more than 85,000 sellers.

Customer Experience 108

Customer Experience System Software Data 108

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. In essence it is about technology that enables and improves experience, execution, and optimization of the physical branch. This is where Cisco technology can help. Empower the branch.

America 105

America Customer Experience Operations Survey 105

PYMNTS

NOVEMBER 14, 2018

But his properties will be similar to some higher-end hotels when it comes to linens, pillows and toiletries, which will be provided by an upscale brand. ( This drive for innovation extends to the company, which doesn’t run like a traditional hotel brand. With Life House, Zeidan said, “we own the entire experience.”.

Miami 115

Miami Branding Comparison Software 115

PYMNTS

AUGUST 2, 2018

“Kroger Ship is our next step in creating a seamless experience that allows our customers to shop when and how they want,” Chief Digital Officer Yael Cosset said in an announcement. The Kroger tie-up is reportedly the first application and deployment of Nuro’s hardware and software.

Louisville 100

Louisville Nashville Houston Customer Experience 100

Perficient

MAY 28, 2020

What makes me the most excited to come to work each day with the Pega Team was the curiosity of how best to implement within the guardrails provided by the Pega software. Due to the nature of how the software is implemented, team members from all different areas of delivery must work closely together to be successful.

Leadership 467

Leadership Groups DC Management 467

Cisco

JUNE 14, 2021

Insurance providers should look to invest in a central, communications platform that can manage customer journeys from end to end and work with existing systems, rather than against them. This should remove the need for developers to have to reprogram anything and eliminate any existing data silos that prevent seamless customer experiences.

Policies 131

Policies Software Data System 131

PYMNTS

SEPTEMBER 17, 2019

Santiago Chamorro, GM’s vice president for global connected customer experience, said the car company decided on the move after doing some customer research. There will be more integration throughout all GM brands after the initial deployment. Google Play. Amazon Move. Amazon is part of the game, too.

Google 171

Google Retail Customer Experience System 171

PYMNTS

JUNE 29, 2018

Yael Cosset, Kroger’s chief digital officer, said, “We are incredibly excited about the potential of our innovative partnership with Nuro to bring the future of grocery delivery to customers today. ” This is the first application and deployment of Nuro’s hardware and software.

Retail 108

Retail Customer Experience America Software 108

PYMNTS

MAY 30, 2018

The industry is booming, and consumers who shop for beauty products have no shortage of brand options in stores and online. There are traditional players, and now there are digital native brands and startups, so the cosmetics industry has become a very crowded industry,” he said. “So, Beauty Buyers Go Digital. About the Report.

Data 110

Data Branding social media Online 110

PYMNTS

NOVEMBER 8, 2017

7) of the launch of Amex Advance, which uses machine learning techniques to deliver personalization services that help marketers customize target audiences, personalize customer experiences and measure their own marketing effectiveness on audiences. American Express announced news on Tuesday (Nov. population.

Data 100

Data Marketing Customer Experience Cards 100

PYMNTS

DECEMBER 18, 2019

Dynamic Yield now enables more than 300 brands in six continents, spanning retail, gaming, finance, travel and publishing. Its technology helps companies build customer profiles, launch and optimize personalization campaigns and automate decision-making for customers. Bigger AI Role.

Retail 131

Retail Tools User Experience Technology 131

PYMNTS

JUNE 14, 2018

Jeff Zimmerman, COO at Clearent , says that embedding payments into software is, admittedly, a difficult task for ISVs, given the myriad types of devices their customers are using to run the software, as well as the different types of payment devices and methods that their customers want to use in conjunction with the system.

Payments 118

Payments Software Mobile Cards 118

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. From passive to proactive.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

MARCH 7, 2018

Thriving or just surviving in the omnichannel age means offering comprehensive in-store and online features that both engage customers and connect them with brands. So, our focus has been on delivering a customer experience that adds value.”. That’s how we built a lot of our services, and really our brand, online.”.

Online 100

Online Branding Retail Mobile 100