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How Chubbies Went From A Cult Fave To A Highly Imitated Brand

PYMNTS

There are brands that claim to take the customer experience to the max — and then there are brands that redefine what exactly the max means. Chubbies takes its customer community seriously, and it makes it very clear that this is well beyond a marketing ploy. Chubbies is among the latter. As a result, the 5.5

Branding 107
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Why Libraries Are Giving Up On Late Fees

PYMNTS

“I didn’t even want to tell you, ‘I have fines,’” Penkert told the Journal of what she normally hears at work while collecting library fines from friends and family in the community, who usually wear a rather pained hangdog expression. This week, Chicago became the largest metro area to officially say no to library fines – joining St.

Minnesota 188
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Is the Apple Store approach the future of in-branch banking?

NCR

This encourages customers and employees to interact on a more personal level and can offer a compelling reason for people to use face-to-face services rather than online alternatives. New flagship stores a sign of things to come? In the UK, for example, Lloyds has recently invested £3 million ($3.98

Apple 69
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The 2019 GonzoBanker Awards

Gonzobanker

Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank. It was always clear how much Jones loves his credit union, his team and his community. Credit Union Lifetime Achievement Awards.

Idaho 148