PYMNTS

JULY 15, 2020

The July 2020 Mobile Order-Ahead Tracker® done in collaboration with Kount shows that online orders are positively booming, but not all of that activity is good. Loyalty, on the other hand, is looking all rainbows-and-unicorns again as banks and brands and pull out the stops to kickstart cashflow and fast-track a recovery.

Fraud 150

Fraud Mobile Customer Experience Online 150

PYMNTS

MAY 20, 2020

False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly armed with credentials, card numbers and accounts. Turning away a good order is so damaging,” Rich Stupp y, chief customer experience officer at Kount, told PYMNTS.

Fraud 130

Fraud Mobile System Data 130

PYMNTS

JUNE 8, 2020

At the same time, creating familiar experiences online or through mobile can be difficult, as each process is fundamentally different from visiting brick-and-mortar locations, according to John Ross, president and CEO of the Independent Grocers Alliance (IGA). Contactless Payments’ Rising Importance.

Online 144

Online Mobile Tools Retail 144

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. Do FIs want to navigate card programs through that?”. Near-Term Challenges.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

SEPTEMBER 27, 2019

Dunkin’ is one of the most widespread quick-service restaurants (QSR) brands in the world, selling coffee, donuts and breakfast items at more than 11,300 locations in 36 countries, including 8,500 restaurants across the United States. Many customers were hesitant to do so, fearing security breaches. How DD Perks Works.

Mobile 117

Mobile New York City Analytics United States 117

PYMNTS

JANUARY 14, 2021

13) between Walgreens , Mastercard and Synchrony is more than a standard co-brand deal. Via Mastercard’s relationship with Synchrony, it will work with Walgreens to launch new credit card products, as well as a pre-paid debit card. But that’s where the standard co-brand partnership ends.

Payments 174

Payments Branding Analytics Data 174

Perficient

FEBRUARY 17, 2023

In the first two blogs in this series, Getting Started On Embedded Finance and Embedded Finance: Bolstering Brand Experiences, we defined embedded finance and looked at the goals and strategies that firms should take at the outset of their modern embedded finance journey, as well as how and why firms should consider getting embedded banking.

San Francisco 275

San Francisco Cards Online Payments 275

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card.

blockchain 275

blockchain Customer Experience Software Strategy 275

PYMNTS

FEBRUARY 28, 2020

“We continue to see steady growth in mobile banking, online banking, enhanced ATMs, remote deposit capture, etc., however, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions. Net income CAGR was 8.2

Capital 209

Capital ATM Customer Experience Cards 209

PYMNTS

AUGUST 11, 2020

Idaho-based Kount has released a new product aimed at preventing insurance fraud as the industry increasingly turns to digital, and even mobile, setups. Kount added that this means its business customers “are able to optimize marketing and sales efforts, personalize customer experiences, and reduce the time spent vetting prospects.”.

Fraud 234

Fraud Industry Idaho Customer Experience 234

PYMNTS

MAY 2, 2018

Synchrony , the financial services company, announced news on Wednesday (May 2) that customers can now use voice commands to manage their Amazon.com Store Card. In a press release , Synchrony said it is making this happen via a new skill for Alexa, dubbed the Store Card skill.

Cards 134

Cards Customer Experience Retail Tools 134

PYMNTS

MAY 26, 2016

When looking for evidence as to why in-store mobile payments haven’t taken off (a hot topic in Karen Webster’s column this week), there are a number of factors to consider but only one real guiding principle: certainty. Mobile Payments Attitude. The biggest reason cited for wanting to add mobile payments?

Mobile 132

Mobile Payments Las Vegas Operations 132

Perficient

JANUARY 19, 2021

I recently participated in IBM’s live webinar series, LinkedIn LIVE, where we discuss the uptick in certain trends that have helped retailers adapt return processes to provide an excellent commerce experience. How Brands are Adapting. Keep the Sale for Customer Satisfaction. Partner with Other Brands for Returns.

Retail 309

Retail Examples Branding Cards 309

PYMNTS

MAY 31, 2016

While big banks rush to play catch up on the mobile payments side, it appears for now that Bank of America isn’t quite ready to push forward its own digital wallet. After all, what Bank of America is focused on is getting consumers to use its cards to spend — regardless of which wallet it’s on.

Mobile 100

Mobile America Samsung ATM 100

PYMNTS

MAY 14, 2020

In a recent conversation with PYMNTS’ Karen Webster, Miller discussed the impact of shifting buyer habits on merchants’ digital sales strategies, with optimized back-end payment processes essential to delivering a powerful customer experience on the front end. Brand Loyalty’s Surging Importance.

Payments 169

Payments Branding Customer Experience Strategy 169

PYMNTS

SEPTEMBER 29, 2020

The release said doing so is a way to both clear up confusion for customers and also to allow brands a way to establish more presence. With greater digital dependency, having real-time purchase details is critical for consumers, merchants and card issuers alike,” he said, according to the release. “We

Online 243

Online Guidelines Study Fraud 243

PYMNTS

MAY 9, 2016

Mobile payments, particularly in physical locations, have a tendency to fall into the category of solutions in search of a problem to solve. It might be fun to wave a phone at a POS (at least the first few times), but it’s not really all that much better or even really qualitatively different than swiping a card.

Mobile 100

Mobile Customer Experience Course US 100

PYMNTS

APRIL 5, 2019

Entrepreneurs are creating alternatives to noisy or crowded spaces where consumers can work or relax after checking in with mobile apps. To purchase access to the space, visitors can enter their credit card information into the app to receive a pass with a code, which the host scans at the location.

Mobile 100

Mobile New York City New York Branding 100

PYMNTS

APRIL 15, 2020

“Ethoca is thrilled to be working with Microsoft to solve this challenge upstream — in the bank’s mobile app — where consumers have the instant purchase clarity they need to avoid making a false claim,” Keith Briscoe, chief marketing and product officer at Ethoca. The solution is now in place at a top five bank in the U.S. and globally. .

Fraud 167

Fraud Cards Tools Online 167

PYMNTS

MAY 15, 2019

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Another partnering bank includes Goldman Sachs , which recently teamed up with technology giant Apple to create a metal credit card tied to the user’s mobile phone.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

Cisco

JULY 12, 2021

The Cisco Financial Services team welcomes imimobile’s Alex Cambell , SVP Sales at imi mobile, as our guest blogger this week. That’s why banks must realize that every interaction with customers is an opportunity to build trust and safeguard them from the latest threats.

Fraud 166

Fraud Mobile Security Customer Experience 166

PYMNTS

MAY 22, 2019

With the firms partnering up, Canadians will be able to log in to their mobile or online banking services and send funds using the Interac e-Transfer brand. “Financial institutions need cost-effective and trusted solutions to meet their customers’ expectations. . Citing the World Bank, the companies said $25.4

Payments 192

Payments National Branding Customer Experience 192

PYMNTS

JULY 29, 2020

That would be terrific news, Kount Chief Customer Experience Officer Rich Stuppy told PYMNTS in an interview, except for one thing: fraudsters love seeing consumer-centric innovations because those present fresh access points for ill-gotten gains. But he added that fighting fraud isn’t about building the highest possible wall.

Fraud 216

Fraud Branding Customer Experience Security 216

PYMNTS

FEBRUARY 17, 2020

There has been no shortage of new takes on card-based loyalty schemes — especially in the last decade as digital has exploded and the competition for customer spend has become increasingly tight. Particularly, in the travel and hospitality sector, co-branded card programs have flourished.

Cards 151

Cards Branding Data Customer Experience 151

PYMNTS

MARCH 8, 2019

Mobile point-of-sale (mPOS) adoption is becoming increasingly high on retailers’ to-do lists. Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. Around the mPOS World.

Samsung 142

Samsung Survey Mobile Atlanta 142

PYMNTS

JANUARY 6, 2020

That mobile order ahead has rapidly changed the entire landscape for quick-service restaurants (QSRs) is undeniable. One can see it in the numbers — Chipotle Mexican Grill recently reported that mobile orders now represent 20 percent of its total sales and is the fastest overall growing part of its business.

Fraud 131

Fraud Mobile Customer Experience Data 131

William Mills

AUGUST 11, 2016

They discuss key insights from their article in the 2016 Bankers as Buyers Report titled, “The Payoff of Bank-Branded Mobile Wallets With Tender Reciprocity.” Interview Topic: The Payoff of Bank-Branded Mobile Wallets with Tender Reciprocity. The wired desktop experience, the mobile experience, the mobile app.

Branding 40

Branding Mobile Retail Strategy 40

Insights on Business

FEBRUARY 27, 2019

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. These customers may be satisfied for the present.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

MAY 11, 2018

BJ’s Wholesale Club has brought a click-and-collect service to 215 of its brick-and-mortar locations as part of its efforts to enhance its customer experience. Customers check in with a door greeter once they arrive at a BJ’s location, and he or she will point them in the direction of the designated order pick-up area.

Mobile 100

Mobile Customer Experience Online Cards 100

PYMNTS

OCTOBER 6, 2016

Can you say mobile inflection point ? 5) the mobile payments battle arena saw it latest gladiator enter the fray – and yes it is a new “Pay” player – Kohl’s Pay to be specific. You used to have to take out your loyalty card, your charge card, and your coupons. We knew you could.

Mobile 184

Mobile Cards Samsung Apple 184

PYMNTS

DECEMBER 23, 2016

They want a seamless and enhanced shopping experience, and they also want those gifts sent fast (and perhaps they’re willing to pay for it ). But brands, merchants and retailers are lacking when it comes to keeping pace with those expectations. And they weren’t stellar.

Retail 100

Retail Mobile Branding Customer Experience 100

PYMNTS

MARCH 2, 2020

But while there are a nearly endless number of cases presenting corporate payments challenges, increasingly, businesses of all kinds are seeking a similar experience — and prepaid card technology can be a valuable tool in meeting those requirements. The Prepaid Virtual Card Opportunity. From Gig Workers to Rebates.

Payments 151

Payments Cards Meeting Lending 151

PYMNTS

AUGUST 8, 2019

Loyalty is a tricky proposition, especially as plastic cards have given way to mobile payments, and there is little mercy for those businesses that get loyalty wrong. Most of the purchases they make, most of the cards they choose, have loyalty rewards attached to them,” Stevens told Webster. Customer Experience.

Fraud 124

Fraud Innovation Customer Experience Branding 124

PYMNTS

NOVEMBER 8, 2019

The story she told was about the importance of the consumer experience, and the benefits of direct-to-consumer (DTC) brands reaching out to consumers via physical retail offerings. “It It should almost feel like you are walking in a live Instagram account,” she said when describing the ideal SHOWFIELDS experience.

Retail 103

Retail New York City Branding New York 103

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). He added that “our customers buy our product because we offer advantages over the technologies mentioned here.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JULY 11, 2018

Prosecutors contend Falkowski got QVC to pay more than $200,000 in chauffeured rides for himself and others, $70,000 in payments to pay down his own personal debt and $59,500 in American Express gift cards. Falkowski was sentenced to 30 months in a federal prison for being the brains behind a $1 million fraud scam.

Company 102

Company New York City Fraud Retail 102

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73