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Chatbots and Cafés: How Capital One Balances Digital, Physical Banking

The Financial Brand

The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z. The post Chatbots and Cafés: How Capital One Balances Digital, Physical Banking appeared first on The Financial Brand.

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Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). ITMs require a significant capital investment, and investing in these machines has become a popular and controversial topic.

Video 60
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article thumbnail

Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

As banks and credit unions continually strive to find efficiency and differentiation in their branch networks, many are wondering if they should invest in video teller machines (aka interactive teller machines). ITMs require a significant capital investment, and investing in these machines has become a popular and controversial topic.

Video 60
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Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

How Banks Can Leverage: While not exactly a banking innovation, banks can better allocate capital to COIs. NuBank has generated unprecedented customer growth on the back of their marketing, customer experience and new product design strategy. Each store is closer to an art exhibit than a retail outlet.