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Making Banking Easier with Intelligent Branch

Cisco

Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms.

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What Reopening Plans Reveal About Retail Banking’s Future

The Financial Brand

The post What Reopening Plans Reveal About Retail Banking’s Future appeared first on The Financial Brand. Covid-19 comeback: Sampling of financial executives plus views of two Georgia bankers suggests a 'return to normal' will be anything but.

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Chatbots and Cafés: How Capital One Balances Digital, Physical Banking

The Financial Brand

The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z. The post Chatbots and Cafés: How Capital One Balances Digital, Physical Banking appeared first on The Financial Brand.

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Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

NuBank has generated unprecedented customer growth on the back of their marketing, customer experience and new product design strategy. Each store is closer to an art exhibit than a retail outlet. Each one of their stores explores a different theme designed to provoke an emotional response.