Bobsguide

DECEMBER 25, 2017

Chat, SMS, social media…there are so many channels these days for customer service. Not only do customers have their preferred channels, but they are also expecting you to deliver the best service possible on these channels at all times. It’s important to remember that not all customers are comfortable with all channels.

social media 111

social media Survey Branding Software 111

William Mills

MAY 10, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. They offer chat bots for customer support, with the ability to create custom bots. There is a growing focus on customer experience and related compliance issues. See dashboard of customers and everything that their are using.

San Jose 40

San Jose Customer Experience Mobile social media 40

William Mills

JULY 21, 2016

In our last blog, we talked about how identifying keywords important to your company and technically optimizing your website are the starting points to increasing traffic to your website. Create targeted content in blogs and white papers. Your blog in return will point back to your site or other content offers.

social media 40

social media Google Customer Experience Video 40

PYMNTS

JULY 21, 2017

Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. Do no go online and get another online loan. Under the scenario the consumer can transfer much-needed cash as well get cash (that was earned, not paid yet) so no payday or online lending debt is added. Maria Gurina (Bus. finovate Tweets.

Video 40

Video Lending social media Analytics 40

William Mills

SEPTEMBER 9, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Check back for new updates throughout the day.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. Customers can store all of their online profiles in one secure location to improve user experience. ^KT.

Video 40

Video Mobile social media Analytics 40

Social Assurance

MARCH 1, 2021

During this time, customers can also read through a couple of reviews, forming a first impression that can be hard to change. Creating a positive customer experience online, therefore, encompasses more factors than ever before. Reviews are left on social media comments, questions, and review sites.

Branding 15

Branding social media Online Case Study 15

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Traditionally, banking was a conservative industry with relatively high barriers to entry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

FICO

DECEMBER 5, 2022

Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. But these can introduce friction into customer experiences in different ways, like forcing users to navigate out of an app to copy and paste a passcode sent by text message. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

Social Assurance

FEBRUARY 12, 2021

Social media is a valuable medium for financial brands to grow their audience, increase their customer, and generate sales. If you’re just starting out with social selling, we’re putting together this content series to help you craft winning social campaigns from the start. Why Social Selling?

social media 15

social media How To Branding Online 15

William Mills

JULY 18, 2016

Five of the most important strategies for optimizing your website for SEO: identify the keywords most important to your company, optimize your website technically, create targeted content in blogs and white papers, promote content via social media and use public relations and inbound links. This is the secure version of HTTP.

social media 40

social media Google Mobile Software 40

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. Baker Hill. www.bakerhill.com. AI Foundry. www.aifoundry.com. RCGILTNER Services, Inc. www.rcgiltner.com.

Conference 40

Conference Innovation Lending Customer Experience 40

FICO

JANUARY 8, 2021

Transforming the Customer Experience: Telecommunications. Telecommunication providers have access to massive amounts of customer data, which can be leveraged by analytics to drive smarter, more personal customer decisions and offers,” noted Tim VanTassel. Here are our top 5 posts from 2020. #1.

Analytics 52

Analytics Analysis Lending Management 52

Gonzobanker

DECEMBER 22, 2020

During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. The Best Card Loyalty Reward Goes to ugh… CASH!

Idaho 170

Idaho Community Industry Strategy 170

William Mills

SEPTEMBER 7, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. Also a pretty good customer experience. Customers include banks, PSP’s and others. Showing a customer going online via their PC browser to make a payment by buying currency and I assume sending to someone else in a different currency.

Mobile 40

Mobile Cards Fraud Data 40

PYMNTS

JULY 31, 2017

Facebook wants more businesses to use its Messenger service to enhance their own customer experiences. those updates are geared toward facilitating communication between business and customer, Facebook said in a blog post last week. We’re excited to launch Messenger Platform 2.1,

Customer Experience 104

Customer Experience Technology Examples Branding 104

FICO

MAY 19, 2021

Whether an online bank or a telco financing costly devices, these organizations all face similar challenges in fraud prevention. Sleeper fraud occurs when a fraudster acquires a form of credit and, over time, builds up what appears to be normal customer behaviour. chevron_left Blog Home. What Is First-Party Fraud? by Matt Cox.

Fraud 52

Fraud Groups Analytics Compliance 52

FICO

MAY 19, 2021

Whether an online bank or a telco financing costly devices, these organizations all face similar challenges. Sleeper fraud occurs when a fraudster acquires a form of credit and, over time, builds up what appears to be normal customer behaviour. Common Types of First-Party Fraud. by Matt Cox.

Fraud 52

Fraud Groups Analytics Compliance 52

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Info: Covered Security acts as a personal security assistant looking out for your online life.

Security 40

Security Samsung Strategy San Jose 40

CB Insights

OCTOBER 10, 2017

Mint’s pre-launch blogging strategy that got them 20,000+ customers. How Robinhood used an ingenious referral program to build a 1M+ customer waitlist. How to show value during the first-run experience. Mint — How blog posts helped Mint get 20,000 customers pre-launch. Mint has a classic success story.

Tools 78

Tools Millennials US Maine 78

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. The blog-first strategy that got Glossier 1.5 million potential customers at launch.

Video 78

Video Branding Company Strategy 78