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Digital Banking: Humanizing the Customer Experience

FICO

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Digital lift-and-shift is not a strategy! Banks must find ways to be personable in these impersonal channels.

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Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti

FICO

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

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Global trade’s new normal: how banks can react

Accenture

In this blog – the second in this two-part series – I’ll look at how banks should respond to the shifts happening within trade and supply chain finance due to market forces and COVID-19. In my previous blog, we discussed the upending of supply chains, and saw how the geopolitical landscape and economic fallout from….

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How banks use bank-as-a-platform to modernize apps with cloud

Insights on Business

This movement — core to cloud — is essential for banks seeking to modernize their legacy systems and become agile and flexible. This is especially true if they’re going to compete with new digital banks and platform companies that are unhindered by the legacy applications and infrastructure. This is essential. IBM at Sibos 2018.

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To Stop Scams, It’s Time to Add Sensible Friction to Easy Money

FICO

Home Blog Feed test To Stop Scams, It’s Time to Add Sensible Friction to Easy Money The convenience and speed of real-time payments makes it easy for fraudsters to scam individuals. It turns out there are hundreds of legitimate new digital banks entering markets worldwide; 10 new digital banks launched in the US in 2022 alone.

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Good Intentions, Bad Security – Finding Footing in Fintech

ZootBlog

Note: A version of this blog post originally appeared in the Center for Financial Inclusion blog. As a financial industry veteran, I have dedicated a lot of time and energy to researching, analyzing and implementing strategies to grow financial businesses. When we launched […].

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Defending Your Fully Digital Wallet Against Fraud

FICO

Cost is a big reason why – the less folks get cash from ATMs, the more costly it is per transaction to serve customers. This is simply the natural evolution as people rely more and more on digital banking using their device of choice. But that’s a topic for a future blog. TJ holds a B.S. in computer science and a M.S.

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