Blog Customer Experience Digital Banking Financial Technology 
William Mills
SEPTEMBER 25, 2018
They see themselves as a platform for managing digital identity, secure by biometrics. However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. banks @cashoff_uk Lina Perez, Billy Leung.
William Mills
SEPTEMBER 9, 2016
William Mills Agency will be live blogging at Finovate Fall 2016. Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Purple = Customer Experience.
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Accenture
APRIL 4, 2017
Storm clouds are gathering over the banking industry in the form of a fragmenting value chain, rapid migration to digital channels, encroaching financial technology firms, and open banking regulations. As human interactions become rarer in banking, the importance of each one going well increases.
Insights on Business
FEBRUARY 19, 2016
My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? I am interested in hearing your thoughts and your organizations experience on this topic.
Insights on Business
FEBRUARY 19, 2016
My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? I am interested in hearing your thoughts and your organizations experience on this topic.
Insights on Business
FEBRUARY 19, 2016
My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation? I am interested in hearing your thoughts and your organizations experience on this topic.
Insights on Business
FEBRUARY 19, 2016
My engagements with a number of global banks of various sizes over the past several months have been on one common agenda. What should be their strategy for Digital Banking transformation and what they can learn from FinTech innovation? In my next blog I plan to go deeper on the architecture model for next generation banking.
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