Alabama Customer Experience Digital Banking Regional 
PYMNTS
NOVEMBER 13, 2019
percent of banking customers would be interested in switching their financial institutions (FIs) if their branch experiences do not match their digital banking experiences. A digital-first approach to banking has become critical to survival, in other words. About The Tracker.
American Banker
OCTOBER 18, 2020
Over the past year, the Alabama bank has been developing new tools that analyze survey responses, phone interactions and social media posts to identify opportunities to improve digital offerings.
PYMNTS
MARCH 3, 2020
Features such as these allow customers to perform a range of banking interactions that would be impossible at traditional ATMs, such as opening accounts and obtaining new credit cards. Alabama-based Regions Bank deployed advanced ATMs as part of its digital push, replacing human tellers at many of its drive-thrus.
Expert insights. Personalized for you.
109 
Let's personalize your content