BankInovation

MARCH 25, 2021

The pandemic shift to digital onboarding that increasingly uses intelligent automation will provide banks with cost savings of over $460 million over five years, and improve customer experience.

Regulation 91

Regulation Technology Customer Experience Study 91

Gonzobanker

JANUARY 18, 2024

Fintechs have an increasing appetite for new products, better tech integration and diligent compliance. Firms like Klarna (don’t call it a BNPL company) understand this and offer tools and technologies to their merchant partners to help them influence consumers’ choice of product and provider—not just their payment mechanism.

Fintech 88

Fintech Customer Experience Tools Payments 88

South State Correspondent

MARCH 14, 2024

and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground.

Innovation 195

Innovation Strategy Capital Comparison 195

Cisco

APRIL 26, 2022

The future of financial services will be shaped by the ability of financial institutions to extract and deliver more customer value from data. The convergence of mobile, cloud, and IoT technologies continues to create new opportunities for institutions to deliver personalized and contextual financial services.

Big Data 143

Big Data Data Analytics Examples 143

FICO

FEBRUARY 17, 2023

I had my phone with me and wondered if contactless payment technology would help me pay for a bucket of driving range balls. I was thinking to myself, “There is no way this bolt-on technology contraption is going to work.” And as with any emerging technology, there are inherent risks that should be understood.

South Carolina 52

South Carolina Fraud Management Payments 52

FICO

MAY 27, 2022

During 2021, we saw the optimization of the customer experience top the agenda within organizations. For fraudsters, this sharp and hasty shift to digital and the intense focus on customer experience has opened doors. Globally, it’s expected to be the cause of losses to online payment fraud reaching $206 billion by 2025.

Fraud 52

Fraud Customer Experience Data Examples 52

South State Correspondent

JUNE 27, 2023

It’s a way for banks to speak with each other, and it started to be phased in during the first quarter of this year with the goal of a complete conversion by 2025. This leads to enhanced transparency and improved accuracy and facilitates compliance with regulatory reporting requirements.

System 195

System Data Examples Payments 195