FICO

MAY 3, 2023

Millions of individuals have been left vulnerable, and most (two of out three customers) expect banks to refund victims. The reputation of lenders is being eroded and the issue is attracting scrutiny from regulators. Unfortunately, there is a fundamental tension between this desire and the desire for a positive customer experience.

Fraud 52

Fraud Strategy Analytics South Carolina 52

Gonzobanker

JANUARY 4, 2023

Payments plan – Payments is, in fact, a line of business that has a huge technology component, but it must also address innovation, adoption, usage, profitability, and customer experience. Risk plan – Operational risk management is a company-wide discipline that has become the focus of regulators, boards, and the “C” level.

Technology 78

Technology System Software Groups 78

FICO

FEBRUARY 12, 2023

Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

FICO

APRIL 24, 2023

Trust Bank is setting a precedent for financial services by onboarding an individual and delivering a credit card to them digitally on their phone within four minutes, creating a seamless digital onboarding process for new customers. Applicable regulations on lending are also implemented via this solution. “We

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

Gonzobanker

DECEMBER 14, 2023

While Huntington is down like most bank stocks, the pain hasn’t been as severe, and Huntington doubled down on local markets in 2023 by consolidating business units. Importantly, Huntington has continued to focus on digital investments and its strong legacy of product management to remain a progressive regional bank. What a year.

Fintech 194

Fintech Community Regional Technology 194

Abrigo

FEBRUARY 6, 2024

which lost $135 million to check fraud in 2023 through Sept ember 30. Check fraud can cause catastrophic losses The increase in check fraud has taken a heavy toll on banks such as Regions Financial Corp. Not all financial institutions share the impact check fraud has had on their bottom line, but the costs are very real.

Fraud 222

Fraud Training Trends Regional 222

FICO

NOVEMBER 1, 2022

Processes that Balance Customer Experience and Fraud Protection. Fraud teams fight a constant battle to balance fraud prevention with customer experience. To prevent third-party fraud, synthetic identity fraud and meet KYC obligations, this is a vital step in onboarding new customers. Fernando Lopez.

Fraud 52

Fraud Survey Customer Experience Data 52