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A new digital bank needs a new customer service experience

Insights on Business

For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. Instead of departments like IT, they’ve created departments that correspond to a customer’s journey.

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N26 crosses 250,000 US customers, grows product suite

Bank Innovation

Berlin-based digital banking startup N26 has 250,000 U.S. customers, the company confirmed to Bank Innovation on Monday. in August 2019, has 5 million customers globally. The company, which launched in the U.S.

US 243
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Deep Dive: How FIs Can Keep Their Digital-First Innovations Secure

PYMNTS

Financial institutions (FIs) around the world are confronting these issues with numerous digital implementations , as 85 percent of banks are offering some form of digital account opening, for example. This increased digital presence also brings a greater risk of digital fraud, however.

Security 213
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Visa Ups Innovation Ante With US FinTech Fast Track Launch

PYMNTS

Even in 2019, there persists this idea in the mainstream that invention stems from the epiphany and late-night toil of the solitary scientist. Visa, of course, provides entry into that program, and acts as mentor, helping FinTechs navigate the multiple moving parts that is the dynamic landscape of digital payments and new tech.

Fintech 192
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Weekly Wrap: N26 grows US customer base, Venmo embeds with brands

Bank Innovation

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 31, 2019. In this episode, editors discuss the following news developments: Venmo’s path to profitability; Berlin-based digital bank N26’s U.S. Listen to the Weekly […].

Branding 243
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Delivering A Generation-Bridging Banking Experience

PYMNTS

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

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Grasshopper Bank advances inclusion, stamps out ‘pattern matching’

Bank Innovation

New York City-based Grasshopper Bank is geared toward startups, with a focus on pain points for founders. Grasshopper opened in May 2019 after securing FDIC and OCC approval, a rare distinction for a digital-only bank.