article thumbnail

FICO's National "Score A Better Future" Credit Education Program Reaches Milestone

FICO

When we launched FICO’s “Score A Better Future” program in October 2018, our main goal was to continue to expand consumer credit access through financial education. We recently announced our milestone 15th financial education event of this national program and we couldn’t be prouder of how much the program expanded in the last two years.

article thumbnail

Elder fraud: Preventing elder financial exploitation at your institution

Abrigo

The National Adult Protective Services Association defines EFE as the misuse or theft of assets belonging to a vulnerable adult for another person's benefit, often occurring without the senior's explicit knowledge or consent. The National Council on Aging estimates the annual cost of elder fraud to be closer to $36.5

Fraud 222
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Federal banking agencies encourage Bank Secrecy Act resource sharing

CFPB Monitor

regulatory agencies—the Board of Governors of the Federal Reserve System, the Federal Deposit Insurance Corporation, the National Credit Union Administration, the Office of the Comptroller of the Currency, and the U.S. The Statement elaborates on three, non-exhaustive examples of appropriate resources to share. Patriot Act.)

article thumbnail

Imposter Scams Top FTC’s List of 2018 Consumer Complaints

CFPB Monitor

The FTC has issued its 2018 Consumer Sentinel Network Data Book. For 2018, imposter scams top the list of reported complaint categories, accounting for 18% of the almost 3 million consumer reports summarized in the Data Book. The report summarizes consumer complaints stored in the Consumer Sentinel Network, a secure online database.

Nevada 74
article thumbnail

3 Resolutions for Contact Center Leaders in 2018

Gonzobanker

In 2018, contact center managers should start with a focus on “small data.” In 2018, contact centers should aspire to become the internal hub and standard-bearer for utilizing customer data. Most financial institutions have an intranet solution in place, and 2018 should be the year this investment is put to work.

Data 61
article thumbnail

Goldman Invests $40M In LeanTaaS Healthcare Software Firm

PYMNTS

Founded in 2010 by Mohan Giridharadas, LeanTaaS is a predictive analytics company that taps data science to improve healthcare provider performance, using cloud-based solutions to solve problems like resource utilization. trillion in 2018. New hires have topped 85 people in the last 10 months.

Software 130
article thumbnail

Using Communication To Make Your Brand Unforgettable in 2018

PYMNTS

Customers Expect More Consider these statistics from the National Federation of Independent Business regarding what customers have come to expect in terms of service across channels: When communicating via social media, 57% of customers expect a response within thirty minutes, regardless of the time of day.

Branding 142