Bobsguide

MARCH 19, 2018

AI is evolving now in all industries especially in the banking sector, 2018 will showcase many projects and applications that are adopting AI to increase. Artificial intelligence (AI) has already become an everyday part of our lives. We use it at work and at home - often without even realizing it.

Customer Experience 114

Customer Experience Industry 114

ATM Marketplace

APRIL 25, 2018

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience awards from innovative financial institutions and fintech providers whose unique strategies and technologies are enhancing the consumer experience.

Customer Experience 48

Customer Experience Strategy Groups Innovation 48

Bobsguide

FEBRUARY 18, 2019

globally 2015-2016, according to the 2018 World Payments Report. Non-cash transactions grew by 10.1% In the US, the growth rate reported was much lower than the majority of markets - at just 5.7% - however, in terms of the number of non-cash transactions, it dominated with 148.5 billion non-cash.

Customer Experience 79

Customer Experience ATM US Report 79

Insights on Business

DECEMBER 7, 2018

Constant customer feedback, net promoter scores and verbatims provide raw feedback for innovation and transform siloed departments like marketing, sales, and offering management to function as a holistic team. Design and innovation thinking should become foundational when choosing and testing partners.

Customer Experience 93

Customer Experience Las Vegas Innovation Leadership 93

PYMNTS

DECEMBER 26, 2018

The following piece was written by Rob Eleveld, CEO of Whitepages Pro , as a contribution to our 2018 year-end eBook. . Payments 2018 was a year of accelerated disruption. Smart use of verification data ensures that risk models can streamline good customer experience, fight fraud and evolve with the times.

eBook 149

eBook Fraud Data Payments 149

FICO

JANUARY 17, 2020

At FICO, we are tremendously proud of the work we do with leading banks, automotive lenders, and telecommunication providers to transform their customers’ experiences. consumers obtained an auto loan online in 2019 (up from five percent in 2018) and listed convenience and speed as two of the top three factors driving that decision.

Customer Experience 59

Customer Experience Lending Analytics Video 59

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

DECEMBER 27, 2018

From kiosks to online ordering and drive-through lanes, these merchants sought to provide their customers with digital alternatives to ordering at the counter in 2018. These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions.

Innovation 157

Innovation Branding Online Technology 157

Bank Innovation

NOVEMBER 5, 2019

TD Bank is testing new AI-based personalization capabilities within its mobile app, thanks to technology from Layer 6, an AI company it acquired in 2018.

Customer Experience 218

Customer Experience Tools Mobile Technology 218

PYMNTS

DECEMBER 19, 2018

Edwards said companies paying consumers and small business[es] must focus on adoption, and adoption is about making the customer experience great — and the customer experience in 2019 is going to be about choice.

Payments 171

Payments Customer Experience Cards Retail 171

Payments Source

JANUARY 1, 2018

And what are the existing and emerging technologies that marketing teams will be spending more on in 2018? Whether you sell into the Marketing Department or you are marketer, check out our predictions for marketing spend in 2018, based on trends from year-over-year survey results. We expect to see this spend occur in 2018.

Trends 72

Trends Customer Experience Survey Data 72

Insights on Business

JANUARY 25, 2019

Looking at the top five blog entries of 2018, we see that using technology to meet the ever-increasing scale and rate of regulatory change is top of mind for financial service organizations. As Marc Andrew’s notes in his blog, Demystifying AI for risk and compliance , in 2018, we saw AI tackle exhausting regulatory requirements.

Marketing 79

Marketing blockchain Compliance Innovation 79

PYMNTS

DECEMBER 20, 2017

However, customers recently have come to expect more from businesses in terms of service, forming a landscape that’s saturated with options, and thus hyper-competitive. Many businesses now compete solely on the strength of their customer experience. Twitter-based customer service increased 250% from 2015 to 2017.

Branding 142

Branding social media Customer Experience Training 142

NCR

MAY 3, 2018

Digital-only banks such as BankMobile in the US, Number26 in Germany and Monzo in the UK have placed a strong emphasis on delivering a simple, efficient and rewarding experience for their users. However, recent research has indicated that rapid growth in the digital space could be coming at the expense of customer satisfaction.

Customer Experience 53

Customer Experience Digital Banking Retail US 53

William Mills

MAY 8, 2018

William Mills Agency will be live blogging at FinovateSpring 2018. William Mills III, Chief Executive Officer of William Mills Agency is live blogging today at FinovateSpring 2018. He has more than 34 years of experience in financial technology and is a recognized leader in financial and technology marketing. finovate Tweets.

social media 40

social media Customer Experience Marketing Strategies Strategy 40

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. William Mills III, Chief Executive Officer of William Mills Agency is live blogging today at FinovateSpring 2018. 09:34 am Cashoff.

Mobile 78

Mobile Customer Experience Lending Analytics 78

Gonzobanker

MAY 14, 2018

It turns out that a conference about storytelling, design, customer experiences, applied data and delivery is a nice team fit. The post Financial Brand Forum 2018: 7 Takeaways in 7 Minutes appeared first on Gonzobanker. The event included a mix of CLOs, COOs, CEOs and board members, not mainly CMOs anymore.

Branding 120

Branding Industry Apple Marketing 120

Gonzobanker

MARCH 23, 2018

mortgage originators now because of the end of the refi boom and it’s shifting to a purchase market so at a lot of these mortgage bankers thinking about, how do I get a better customer experience on the digital side but how do I drive down those costs when originator compensation is still very high. Video Transcript.

Las Vegas 60

Las Vegas Video Customer Experience Lending 60

PYMNTS

NOVEMBER 14, 2018

Macy’s managed to come out ahead of analyst expectations for the third time in a row during Q3 2018, with earnings and same-store sales all coming in front of earnings forecasts. “We have the right merchandise, the right marketing and the right customer experiences in place to deliver a strong fourth quarter.”.

Retail 109

Retail Customer Experience Mobile Report 109

Perficient

FEBRUARY 9, 2021

In 2018 Gartner reported, “across all industries at least 84% of consumers say their experiences with using digital tools and services fall short of expectations”. Now/New/Next is a means of rapidly benchmarking your customer experience portfolio against leading brands.

Meeting 309

Meeting Customer Experience Millennials Branding 309

ForwardBanker

JUNE 27, 2018

The “customer experience” is getting so much hype these days it even has its own hip moniker: CX. For Amazon, Netflix, Google, Facebook and others, CX is alpha and omega, front and center, The post What’s Impacting CX in 2018 appeared first on Deluxe FS. Why is CX the hot topic right now?

Customer Experience 33

Customer Experience Google Big Data Online 33

William Mills

FEBRUARY 22, 2018

Bankers as Buyers explores what banks will likely invest in this year and provides ideas and concepts from leading industry analysts, banking consultants and financial technology professionals on the top trends impacting the financial industry in 2018, including: Mobile Developments. The post What Will Bankers Purchase in 2018?

Millennials 40

Millennials Digital Strategies Fraud Mobile 40

ATM Marketplace

MAY 15, 2018

Date: June 07, 2018 | Time: 11:30 AM EST | Duration: 1 Hour | Join ATM Marketplace and transaction data specialist INETCO as we share tips on how FIs can efficiently harness their real-time customer transaction data across all self-service channels. Register now!

Customer Experience 50

Customer Experience Data ATM 50

ForwardBanker

JANUARY 24, 2018

The customer experience has solidified itself at the top of the podium as a competitive differentiator and deal breaker. The post 2018 Technology Forecast for a Better Onboarding Experience [WEBINAR] appeared first on Deluxe FI. Over the past few.

Technology 33

Technology Customer Experience Management Banking Trends 33

Gonzobanker

FEBRUARY 7, 2018

Imagine one big party of more than 1,000 larger bank acquirers, smaller bank potential sellers, salivating investment bankers, and pen-in-hand attorneys full of big grins and big plans for 2018. 2018 Strategies for Bank Execs. The post Acquire or Be Acquired 2018: Breaks, Bulls and Business Models appeared first on Gonzobanker.

Taxes 75

Taxes Video Analytics Arkansas 75

FICO

OCTOBER 1, 2018

Companies that are achieving outstanding results using analytics and decision management solutions from FICO are invited to submit nominations for the 2018 FICO® Decisions Awards. The post FICO Decisions Awards 2018 Now Open appeared first on FICO. Nominations are due November 14, and winners will be announced in December.

Analytics 40

Analytics Conference Compliance Innovation 40

PYMNTS

JUNE 29, 2020

MIRROR, launched in 2018, specializes in interactive classes and features live and on-demand services. By acquiring the company, Lululemon is looking to expand its customer experiences and add to its “digital sweatlife” offerings, allowing for more personal solutions for customers.

Training 197

Training Customer Experience Community Company 197

PYMNTS

DECEMBER 8, 2020

Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. American Honda has worked with Modal, formerly Drive Motors, since late 2018 to create branded online buying tools for Honda and Acura.

Oklahoma 253

Oklahoma Branding Tools Online 253

PYMNTS

MARCH 30, 2020

SCB’s SVP of Commercial Banking Arthit Sriumporn said in a statement , “Being part of RippleNet has helped us to completely enhance our customer experience, expand our business and keep SCB moving into the future.”. billion) in operating income in 2018. billion baht ($4.6

Payments 251

Payments Customer Experience Mobile US 251

PYMNTS

APRIL 17, 2020

The drive-thru, which captured 70 percent of quick service restaurants’ (QSRs’) total sales in 2018, has become a critical focal point as dine-in seating areas are closed to slow the spread of the coronavirus. The experience also enables customers to reorder by voice. To get the full story, download the Tracker.

Customer Experience 167

Customer Experience Operations Technology Branding 167

Bank Innovation

FEBRUARY 28, 2020

Dobot, the automated savings platform acquired by Fifth Third in 2018, is working to help its users save $425 million since it launched with the bank just over a year ago. The app lets users put away funds toward savings goals of their choice. The tool automatically pulls users’ money into a savings account based […].

Tools 284

Tools Customer Experience Management Retail 284

Jeff For Banks

DECEMBER 13, 2018

All of this blocking and tackling led to a five year total return to shareholders of 310% and the number 3 spot on the JFB total return list for 2018. And they were recently named as one of Forbe's top in-state banks, which uses customer experience metrics rather than straight financials. Great job! #4. More hardware for you! #5.

Oregon 101

Oregon Ohio California Community Bank 101

ForwardBanker

JANUARY 24, 2018

The customer experience has solidified itself at the top of the podium as a competitive differentiator and deal breaker. The post 2018 Technology Forecast for a Better Onboarding Experience [ON DEMAND WEBINAR] appeared first on Deluxe FS. Over the past few.

Technology 28

Technology Customer Experience Management Banking Trends 28

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Yet the trend isn’t without its complications.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

JANUARY 11, 2021

customers expect from their everyday primary bank account.” . He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. 11) that having a U.K.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

AUGUST 13, 2020

To provide further same-day and next-day services to its customers, Lowe’s Companies, Inc. Mira Loma is the company’s second direct fulfillment center, with the first having arrived in Nashville, Tennessee in 2018. billion in 2018 to grow its distribution network up to 2023. The retailer unveiled an investment of $1.7

Online 142

Online Nashville Tennessee Retail 142