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EU Seeks Internal Facebook Records Amid Antitrust Probe

PYMNTS

Facebook’s 2013 Onavo acquisition is also being probed. The social media giant said it used the app as one of its market intelligence tools and that it notified users of all data collection activities. The interest in Facebook ’s management of user data access is a new angle on the EU’s preliminary probe.

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Kering To Debut Its Own eCommerce Sites

PYMNTS

Kering is gearing up to offer its own luxury eCommerce sites within the next two years, ending existing joint-venture efforts and bringing such operations in house, reported Reuters. Yoox Net-A-Porter had managed eCommerce presence for seven Kering brands, including Alexander McQueen. Online sales were about 6 percent of Kering’s 6.4

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Brand Differentiation – How One Bank Is Producing 132% Profit Growth

South State Correspondent

Closely aligned with customers service, bank management recognized early on during its maturity that it needed a platform ecosystem to drive engagement. Using its data, Nubank would grant some credit, even if it was $15, and then help the customer manage payments. Step 4: Reallocate Advertising Dollars into Customer Service.

Branding 221
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Virtual Roar Of The Crowd Enough For ‘Virtual’ Fandom Amid Pandemic?

PYMNTS

As reported by CNBC , the latest forays into “virtual” crowds extend a partnership that the NFL has had in place with Microsoft since 2013, where Microsoft Surface hardware is deployed to help run operations. This time around, Fan Mosaic, as enabled by Microsoft Team Meetings, broadcasts fans onto those LED screens.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Breaking Banks Breaking Banks , billed as the #1 global fintech podcast and radio show, began in 2013 and is hosted by media firm Provoke.fm.

Community 195
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Pinterest Lands Former Google, Square Executive As COO

PYMNTS

Pinterest has named its first-ever chief operating officer, hiring former Google and Square executive Francoise Brougher. At Square , where Brougher worked starting in 2013, she was oversaw sales, partnerships and acquisitions of clients. She’ll start her new position in the early part of March.

Google 100
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Talking in a Digital World

Independent Banker

But in today’s world of proliferating digital devices and communication options, customer contact centers, once operating primarily as telephone switchboards, are turning into full-service and multichannel communication hubs. A recent ICBA poll found that 16 percent of member community banks operate contact centers. 1% Don’t know.