PYMNTS

MARCH 22, 2018

Founded in 2011, Sift Science plans to use this latest round of funding to grow its fraud detection and prevention product globally. With Sift Science, they no longer need to make this tradeoff – they can reduce risk while also improving customer experiences.”.

Fraud 108

Fraud Atlanta Capital Big Data 108

PYMNTS

AUGUST 12, 2019

Traditionally, online retailers receive and process credit card information upon each transaction. This raises the issue many online retailers face, the difficult balance between security and customer experience. “The This is the first time since 2011 that it lost more American customers than it gained.

Retail 118

Retail Video Security Software 118

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. So that’s a really big, important part of us preparing our customers for the new realities.”. There’s increasingly less middle ground between getting omnichannel right or fading into oblivion.

Retail 100

Retail Apple Fraud Online 100

PYMNTS

MARCH 16, 2017

Now while Facebook initially launched its Messenger chat service in 2011, it wasn’t a major hit right away and the social media giant continued to refine its offering. Once thought of as a stodgy industry that rarely sees innovation, there is a company that’s looking to change that perception. Cambridge, Mass.–based

Operations 107

Operations social media Comparison Industry 107

Fintech Labs Insights

DECEMBER 1, 2015

. “Its in-depth understanding of our business needs, coupled with the strength of its data, plays a vital role in ensuring we offer the best customer experience possible.” Head of Alternative Lending at Equifax, Craig Tebbutt praised Zopa’s role in helping drive P2P lending in the U.K. Staff of 150.

San Francisco 12

San Francisco social media Lending New York 12

FICO

NOVEMBER 12, 2019

At FICO, we have the privilege of working with the smartest, most innovative folks in the financial industry on the thorniest, most complex problems facing the industry. We can prove, through the science and data, why customers are reacting the way they do and the intention of applicants as they interact online.

Fraud 40

Fraud Resources Industry Groups 40

Fintech Labs Insights

OCTOBER 11, 2016

. “This shines a spotlight on fraudulent activity before it becomes an issue – for both the organization and the customer – and also helps ensure a positive customer experience.” The success rate has since reached 95%.

Groups 12

Groups Technology Georgia Fraud 12

PYMNTS

SEPTEMBER 20, 2019

Founders Stephen Vlahos and Cameron Doody weren’t working on changing the world in front of a computer screen in their dorm room — they were moving boxes into other people’s dorm rooms during move-in weekend at Auburn University where they were students in 2011. There are no extra “irregularly shaped” box fees that jump up to bite customers.

Industry 156

Industry Course Innovation Millennials 156

CB Insights

OCTOBER 16, 2018

The online bookseller didn’t turn a profit for six years — today, it’s the second publicly traded company ever to hit a $1T market cap. 2013: Decentralize decision-making to generate innovation. 2012: Surprise and delight your customers to build long-term trust. 2011: Self-service platforms unlock innovation.

Customer Experience 78

Customer Experience Innovation Company Technology 78

CB Insights

JULY 24, 2018

Since 2012, retail space occupied by brands that started online has grown by 1,000% in the top 300 malls in America. But other companies are starting from scratch, building a new business model that relies on maintaining a superior customer experience online and transferring it to physical retail.

Retail 49

Retail Online Branding New York 49

CB Insights

DECEMBER 7, 2017

In 2011, three banks accounted for half of new mortgage loans, according to the Washington Post. In 2011, just two of the top 10 biggest lenders were non-bank lenders. Because Quicken Loans’ charges higher-than-average lending rates, it has focused especially on customer experience as a differentiator.

Millennials 69

Millennials Lending United States Technology 69

CB Insights

JULY 19, 2017

Corporate innovation is critical for established companies looking to stay relevant in the face of disruption from up-and-coming startups. With industries being unbundled left and right ( supermarkets , banking , cars — just to name a few) more companies are opening up in-house innovation labs every day. Innovation Lab Name: HP Labs.

Innovation 74

Innovation San Francisco Georgia Technology 74

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

OCTOBER 6, 2017

Innovation in microprocessors — particularly Nvidia’s graphic processing units (GPUs) — have played a large role. However, Foxconn has fallen short of its 2011 forecast of installing 1 million robots in its factories in 3 years. As consumers shift online, skills transfer may not follow a similar pattern for employees.

Software 69

Software Industry Retail United States 69

Fintech Labs Insights

FEBRUARY 23, 2017

On top of all of this, regulations are slated to loosen under the Trump administration, and changing in regulation brings opportunities for innovation. Equifax ( FF 2011 demo ). Mortgagebot (acquired by D+H in 2011) ( FF 2010 demo ). These online lenders facilitate the mortgage application process and service the loan.

Fintech 28

Fintech Lending Regulation Millennials 28