2008, Customer Experience, Digital Strategies and Operations

Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. These results still marked an improvement compared to Q2, when sales were down 45 percent year over year, and So noted that digital comprised 60 percent of total Shack sales in Q3.

Customer Experience

Customer Experience Tools New York Strategy

Innovation All the Time

Independent Banker

NOVEMBER 25, 2015

The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2 has evolved over the years from operations oversight to overseeing operations and innovation. We had just begun to really start talking about the digital space then,” he recalls.

Innovation

Innovation Community Bank social media Community

Community Banking Brief

Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience

Innovation All the Time

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