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Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience

PYMNTS

This pressure to innovate is affecting QSRs of all sizes, from independent eateries serving loyal local followings to national or even international behemoths reaching millions of customers each year. Following customers’ lead on rolling out innovative ordering options and services has also been critical to keeping them engaged, So explained.

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No Pain, No Gain? GDPR, PSD2 And The New Payments Reality

PYMNTS

This year brings the Second Payment Services Directive ( PSD2 ) deadline, also in Europe, with its designs meant to encourage more security and innovation in the payments and FinTech spaces. Initially, 3DS was introduced in 2001, and has continued to evolve over the past 17 years. Parts of PSD2 are set to take effect in September 2019.

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Why The Sweet Smell Of Tech Success Can Be Rife With Failure

PYMNTS

And classic films aren’t the only place where a flop can presage a hit: In fact, many of today’s favorite consumer innovations come care of a failed first iteration that was widely derided before it was praised. In 2001, at the COMDEX Fall computer show, Microsoft ’s then-CEO Bill Gates introduced to the world to the Microsoft Tablet PC.

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Fools Rush In: 37 Of The Worst Corporate M&A Flops

CB Insights

The Sad State of Corporate Innovation. See how corporates are failing when it comes to innovation. Download the free 31-page State of Innovation report. While Google excelled in building software, it lagged behind in hardware and product innovation. Microsoft and Nokia. Date: April 25, 2014. Price: $7.9B. Price: $11B.

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Who’ll Be The ‘Netflix’ Of Payments?

PYMNTS

The big daddy of the video rental industry at the time was Blockbuster , and it operated more than 4,500 such outlets. DVD player sales doubled from 2000 to 2001 as manufacturers flooded the market with new devices. So, too, are the cable operators. But we all know how that movie ended, don’t we? had a DVD player in their homes.

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Data Dive, Farewells Edition: Apple, Chase, SoFi, Uber

PYMNTS

iTunes dominated after its 2001 release by putting two things in one place that had never existed before: a digital MP3 player that actually worked, properly paired with a store that made accessing music for a small fee much easier than trying to pirate it. Finn accounts will now be changed over to Chase accounts.

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Why Regulation Won’t Fix Credit Reporting Agencies

PYMNTS

As a consequence, we have three credit reporting agencies operating today, who are largely free to do whatever they want with the data they have — consumer complaint database be damned. The credit score itself, the FICO score, was an innovation brought to market in 1989 by the Fair Isaac Corporation. Kinda makes you wonder why.

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