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REPORT: Payment Tech Tops FIs’ Innovation Agendas

PYMNTS

We also analyzed how the areas that FIs are focusing on relate to such factors as level of investment, on-time performance and innovation strategy. Payment technology is in many ways the flagship among the fleet of innovations that banks are pursuing. percent of bottom performers will invest in UX.

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How Innovation Priorities Are Evolving for FIs

PYMNTS

User experience (UX) will also experience significant increases in interest over the next three years compared to the past three. When asked about specific innovations, 56.1 Bottom performers are focused on UX (62.5 Innovation performance is often tied to investment. While only 18.5 percent and 40.3