Bank Innovation and its sister accelerator INV Fintech are holding a meetup next week featuring two executives from USAA: Darrius Jones, VP of Innovation, and Pat Kelly, AVP Emerging Channels.
The two will discuss how customer engagement will evolve as banking becomes increasingly digital.
You can RSVP for the event, called “The Future of Customer Engagement,” here. The event takes place Sept. 25 at 6:30 PM, at the offices of Royal Media, parent company to Bank Innovation: 8 West 38th Street, Suite 901, in New York. Light refreshments and drinks will be served.
USAA has long been known as a leader in innovative engagement with its members. The bank began in the early 20th century as an auto insurer. Servicemembers returning from the First World War were judged too risky to insure, so USAA stepped in. Even today its members are exclusively members of the armed services and their families.
As channels have proliferated in the digital space, the bank has continued to trailblaze in mobile, social, and virtual agents. Darrius Jones and Pat Kelly from USAA will join Bank Innovation to discuss how the bank stays at the forefront of innovation while keeping customer satisfaction top-of-mind.