Sat.Apr 11, 2015 - Fri.Apr 17, 2015

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Should You Have Wifi In Your Branches?

South State Correspondent

'The question came up the other day in our branch if we should equip it with customer wifi. What we thought was an easy question to answer, seemed to have some debate starting with the cost and how often customers that walk into a branch will stop and use wifi. After all, if we do our service job right, the customer is in and out of the branch and on their way, so who has time to connect to wifi?

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E-Invoicing Making Progress? Discuss!

Celent Banking

There have been a few mainstream press mentions of e-invoicing and invoice financing over the last few weeks. For many readers not closely following the space, I suspect this will be the first thing they’ve really seen about the topic. Some of the numbers quoted in the articles have been eye catching – a trillion pound of untapped potential.

Marketing 161
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Beyond efficiency: Using technology to ramp up a valuation business

Abrigo

'By Brad Spence, Director of Sageworks Valuation Solution What drives new business for your valuation practice? Referrals ? Marketing ? Cross-selling current accounting clients? How about technology? Is your firm using technology to drive new valuation engagements? Many accounting firms view technology expenses as overhead – costs that chew up precious revenue dollars rather than bolster them.

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Welcome to New Marketing Muscle

Gonzobanker

'What’s Your Offer? Chase (as in, the megabank) came up in conversation at my recent family reunion. Two different family members (from different parts of the country) mentioned establishing new Chase relationships. Now, I know what you GonzoBankers must be thinking: Wow, consultants have the most interesting, heartwarming family dinner chat. Just to be clear, I didn’t bring it up.

Marketing 105
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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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The Cost of Waiting to Make That Loan

South State Correspondent

'Every day, there is a banker somewhere in the country that declines to make a low margin loan for fear of hurting the profitability of the bank. While we have discussed in the past ( HERE ) why that lower margin loan you are giving up may be more profitable than a higher margin loan (especially where that loan is an existing customer that is looking to refinance), today we look at the math in order to give bankers a quantitative framework for making that decision.

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More Trending

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Lessons to apply to business valuations

Abrigo

'By Bakley Smith, CFA Most business owners - especially those in the startup space - have an eye on valuation. At what level does the market value the company? The media, of course, feeds the frenzy with television shows, articles, podcasts and a steady stream of click bait, aimed at illuminating the opaque world of valuation. Your writer spent ten years valuing companies in the public sector and did work on several IPOs and secondary offers in the those markets.

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ONE is the Loneliest Number?

Jack Henry

'Author: Jason Schwabline, JSchwabline@jackhenry.com. One. Numero Uno. The “loneliest number”, or the goal? Customer experience in the financial services space has been measured under one interaction point for years—the branch. A bank lived and died through the relationships it cultivated and nurtured through its branches. Sometimes a visit was joyful … a first account or a new home for instance.

Houston 81
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Bank Satisfaction And Your Strategic Plan [Study]

South State Correspondent

'JD Power’s 2015 US Retail Banking Satisfaction Study that was released in part several weeks ago had some interesting information that might impact the strategy and tactics for community banks. While the full report will not be out until the end of this month, we were highlighting some points for our management so we wanted to share.

Study 188
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ABA seeks changes to CFPB complaint portal and database

CFPB Monitor

'Barbara S. Mishkin. Last month, the CFPB announced that it was adopting its controversial proposal to publicly disclose consumer complaint narratives in its consumer complaint database, and would give companies, within the company web portal, an opportunity to recommend which option, if any, from a “set list of structured company response options” it wanted to include as a public-facing response to a complaint.

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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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What can your firm learn from busy season?

Abrigo

'Get ready to breathe a sigh of relief… you’ve almost made it to the end of busy season. If your Twitter feed has consistently seen nothing but #busyseasonproblems for the last few months, it’s nearly time to make them a distant memory (but admit that you’ll miss the comic relief). Hopefully your firm has a little celebration planned for the hardworking accountants, auditors and support staff and there’s a champagne toast in your near future.

Taxes 150
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Omnichannel: To infinity! And beyond!

ABA Community Banking

'Well, someday. Bankers hope to take it beyond cost reduction to SALES Retail Banking Blogs Making Sense of it All Channels.

Retail 74
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Why Banks Need To Celebrate Birthdays

South State Correspondent

'Happy Birthday! While statistically it is likely your birthday is today for approximately 0.376% of you (birthdays are not evenly dispersed throughout the year), we apologize to the rest for missing your special day. We endeavor to improve and hope to collect your birth date as soon as we can figure out a way to ask for your date of birth without being creepy.

Cards 177
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CFPB Academic Research Council to meet on May 7

CFPB Monitor

'Barbara S. Mishkin. The CFPB’s Academic Research Council will hold its annual meeting in Washington, D.C. on May 7, 2015. According to the agenda and event flyer , the Council will discuss trends in consumer finance research, the activities of consumer financial protection agencies in other countries, and recent publications produced by the CFPB’s Office of Research.

Meeting 60
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Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

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3 Easy steps to get the most out of ProfitCents

Abrigo

'By Natasha L. Closs, Director of ProfitCents Consulting & Advisory Services In working day in and day out with accountants, we often hear that a main reason people subscribe to ProfitCents is to provide additional value to their clients. Accountants want to be able to help clients understand what their financial statements mean in the context of: • How the business is currently doing • What the business might consider changing, and • Where the business’ strengths and weaknesses lie, especia

Meeting 150
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“We Didn't Start The Fire*…”

ABA Community Banking

'“But We Can Contain It”—reflections on BSA/AML challenge Compliance Blogs AML & Fraud BSA/AML.

Fraud 71
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Mobile payments will shortly be mainstream (really – this time)

Tomorrow's Transactions

'Mobile payments are fun again. Now that Apple have said that they paying with your phone is OK, all the cool kids want to do it. But how exactly are mobile payments going to work in the mass market? We’ve all been to countless mobile payments conferences over the last few years and we’ve all been involved in countless discussions about who would use mobile payments and why.

Mobile 46
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Senate Banking Committee to hold April 16 hearing on mortgage credit availability

CFPB Monitor

'Richard J. Andreano, Jr. On April 16, 2015, the Senate Committee on Banking, Housing and Urban Affairs will conduct a hearing entitled, “Regulatory Burdens to Obtaining Mortgage Credit.” The witnesses scheduled to appear are: Tom Woods, President, Custom Woods Homes, and Chairman, National Association of Home Builders. Chris Polychron, Executive Broker, First Choice Realty, and President, National Association of Realtors.

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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.

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This Week’s Reads: Mobile Banking, Omnichannel, Customer Experience

Banking 2020

'Below are interesting stories the Banking.com staff has been reading over the past week. Articles via Buzzfeed, The New York Times, Banking Exchange and The Financial Brand. Nowhere in the world uses mobile banking as much as Africa: A new World Bank-Gallup poll shows that there’s been more mobile banking growth in sub-Saharan Africa than anywhere else in the world.

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InnoBank speaker: Is a compliance “Siri” out there?

ABA Community Banking

'Barefoot says apps might slash red-tape challenges Compliance Viewpoints Compliance Management Compliance/Regulatory Consumer Compliance Community Banking.

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Another report on falling cash usage in the UK

Tomorrow's Transactions

'My son and I have been out and about, living the life of normal folk who don’t care about payments. We made a couple of cash payments and we made a couple of non-cash payments. We didn’t, however, make any chip and PIN or contactless or swipe payments. The Halifax, part of the Lloyds Banking Group, just released some interesting figures about trends in customer use of payments.

Report 44
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Kenya Bank Rankings 2014 Part I

Bankelele

'Ranked by assets (and placing in 2013 ). 1 (1) KCB [Assets of Kshs 376 billion ($4.21 billion), and profits of Kshs 22.36 billion ($250 million)]. 2 (3) Cooperative. 3 (2) Equity. 4 (5) Barclays. 5 (4) Standard Chartered. 6 (7) Commercial Bank of Africa. 7 (6) CFC Stanbic. 8 (8) Diamond Trust. 9 (10) Investment & Mortgages. 10 (9) NIC [Assets of Kshs. 137 billion ($1.53 billion), and profits of Kshs 6.08 billion ($70 million)]. 11 (11) National Bank. 12 (12) Chase. 13 (13) Citibank. 14 (14)

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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

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Banking on a Prayer

Banking 2020

'Discussing religion in any context is like treading on a minefield. To add money to the mix can only make it more toxic. And yet there are times when that seemingly odd intersection is very much in the news and demands consideration. Two new books currently generating buzz among the literati (if not among financial services types—yet) take on exactly this subject, albeit from very different perspectives.

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Give small firms a reason to bank with you

ABA Community Banking

'Why relationship managers offer today’s competitive advantage for banks Management Lines of Business CSuite Community Banking.

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The Middle Ground

Your Full Potential

'Which of these phrases sounds best to you? “Find the middle ground.”. “Let’s come to a compromise.”. “Can we meet somewhere in the middle?”. “Let’s work towards a mutually beneficial arrangement?”. Personally, I prefer the last one. The first three are overused and even mis used. How does one define the “middle ground?” The concept alone is arbitrary and frankly, too subjective.

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Strathmore Masters 2015

Bankelele

'Strathmore University had a cocktail event to introduce their 2015 Masters Program. Some of the interesting programs include masters of applied philosophy & ethics, masters in public policy management and masters in healthcare management. They also have three new masters maths programs (biomaths – that can be applied in healthcare, financial maths – that can be applied in NSE/capital markets, and a masters statistical sciences).

Google 30
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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.