Sat.Aug 04, 2018 - Fri.Aug 10, 2018

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Facebook Asks Banks to Share Customer Data

Bank Innovation

Facebook has entered discussions with major U.S. banks in an attempt to gain access to customer data, the Wall Street Journal reports. The exact timing of the request is not clear. At a time when Facebook’s data management is under intense scrutiny, this news is unlikely to be greeted warmly by customers of those banks called out […].

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Millennials: STOP EATING AVOCADOS!!!

Chris Skinner

I’ve spotted a couple of interesting discussions about millennials and money in the last week, both of which say that the views on them are wrong. Stereotyped as avocado-crunching, cappuccino drinking, needies, the general media view is that this is a generation spoilt by helicopter parents to grow up to … The post Millennials: STOP EATING AVOCADOS!!!

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What is AR's role in retail mobile apps going forward?

Payments Dive

Blair Newman, chief technology officer at Bell One, explains that while augmented reality apps offer endless possibilities to engage customers not all apps are created equal. He offers up five key aspects to consider before deployment.

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Today In Data: Pulling Off A Good Twist Ending

PYMNTS

It will never be said of Apple that they lacked a flair for the dramatic – and hitting the U.S. public market’s first $1 trillion market cap two decades after it stood on the brink of bankruptcy was a pretty good twist as far as endings go. Not all twist endings are good in payments and commerce, however. The consumers who thought they were buying from a real merchant only to find that it was a fraudster surely don’t like that last-minute reversal.

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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Phishing Attacks Continue to Rise as Malware Moves from Attachments to URLs

Bank Innovation

The sophistication of cyber attacks on financial services continues to evolve, yet instances of long-established tactics like email phishing and malware attacks persist. A July 2018 study conducted by Proofpoint, a Sunnyvale, Calif.-based cybersecurity software company, found that email is the “most frequent source of advanced attacks.” But the attack vector has shifted slightly.

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More Trending

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Podcast Episode 5: Citi Managing Director discusses loyalty programs and the mobile experience

Payments Dive

Host Will Hernandez discusses mobile loyalty programs with Citi's managing director of customer engagement and innovation. Will also chats with Elliot Maras, editor of Kiosk Marketplace and Food Truck Operator, about the relationship between mobile and kiosks.

Mobile 170
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Don’t Count Out Billboards — Amazon, Facebook And Google Haven’t

PYMNTS

Billboards are not going gently into that good night. In fact, the old-fashioned form of outdoor advertising is winning over digital marketing heavyweights and finding ways to thrive in the online world. Examples abound. Amid data sharing and online privacy controversies, Facebook recently promoted on billboards what Bloomberg called the social media operator’s “new approach to user safety and privacy.

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Fintech Incubators at Commerzbank and FIS Focus on Bots and the Customer Experience

Bank Innovation

Customer experience is the focus for two fintech accelerators, one run by Commerzbank the other by FIS. FIS Global, a financial services software provider that works with 20,000 banks and corporate treasury clients, has gone about improving the customer experience by offering natural language processing (NLP) solutions. This allows customers to be understood speaking in a natural way. […].

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Why cryptocurrencies are more trusted than banks

Chris Skinner

I spotted a chart the other day showing the millions of dollars lost on cryptocurrency platforms … Source: The Wall Street Journal Since 2011, there have been 56 cyberattacks directed at cryptocurrency exchanges, initial coin offerings and other digital-currency platforms around the world, according to Autonomous Research, bringing the total … The post Why cryptocurrencies are more trusted than banks appeared first on Chris Skinner's blog.

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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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Bank Penetration in Rural Africa

Payments Dive

Basic banking services have not yet reached a majority of people in rural Africa. Agency Banking can help financial institutions expand services to underserved segments.

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Could Grubhub Become The Amazon Of Restaurants?

PYMNTS

Grubhub made news a couple weeks ago when it simultaneously delivered a very strong Q2 2018 earnings report and announced the acquisition of LevelUp. The focus then and the subsequent coverage since has been on the positive impact of the LevelUp acquisition on Grubhub’s ability to diversify its platform offerings. With LevelUp, Grubhub can now offer restaurants that are part of its network order ahead/pickup in-store and new CRM/loyalty initiatives to their mobile wallets using LevelUp’s white l

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Most Consumers Want to Apply For and Service Loans Digitally, Survey Says

Bank Innovation

Digitizing the lending process is still incomplete for banks of all sizes. A recent survey from the lending platform Lendtech, provides further evidence that banks and lending platforms must digitize the loan application and servicing process to capture today’s borrowers. LendTech, a member of the current cohort of this site’s sister accelerator INV Fintech, conducted a […].

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The EU’s policy on FinTech competition is …

Chris Skinner

I cannot post a 222-page PDF from the US Government on FinTech and competition without also posting a 136-page PDF from the European Commission on FinTech and competition. Also released last week, the EU document has a different focus to the US one, which allowed national FinTech charter bank licenses to be … The post The EU’s policy on FinTech competition is … appeared first on Chris Skinner's blog.

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Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

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Mobile Payments Today: July's top reads

Payments Dive

It's time for a look back at last month's most-read content on the site.

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Wells Fargo Computer Glitch Forced Hundreds Of Foreclosures

PYMNTS

Wells Fargo , the embattled national bank, disclosed in a Securities and Exchange Commission filing that hundreds of individuals saw their homes in foreclosure because of a glitch in software the company used. According to a report in CNN citing Wells Fargo , software it used denied mortgage modification requests incorrectly. The bank said it set aside $8 million to compensate the customers that were impacted by the computer glitch.

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Forget Your Data, Facebook Wants Your Bank’s Chatbot

Bank Innovation

The Wall Street Journal has it wrong. Recent news that Facebook is in talks with banks on a solution other than “services like customer chat or account management” overlooked how the social media platform already works with banks, a representative of the social network told Bank Innovation. Facebook offers chatbot services for Citibank customers to connect to customer […].

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Venmo’s growing pains and the rise of Zelle

Chris Skinner

I know I’ve written a lot about China and the Chinese internet giants for the past couple of years, whilst leaving out much of what’s happening in the USA. It’s not to say the USA is boring, but it’s not innovating at the speed, rate or scale of the Chinese … The post Venmo’s growing pains and the rise of Zelle appeared first on Chris Skinner's blog.

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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.

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PIN on 'glass' and 'mobile' aren't the same. Too many merchants don't know that.

Payments Source

PIN on Mobile (PoM) and PIN on Glass (PoG) are two of the most commonly mislabelled emerging technologies. While the two terms are treated as though interchangeable, each has differing benefits and features. They also serve merchants in a different manner, so choosing the right one for a particular business is crucial, according to David Poole, global head of mobile POS solutions for MyPinPad.

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How Digitally Native Brands Can Grow With Showrooms

PYMNTS

Digitally native brands are trying on a new brick-and-mortar model for size: Instead of opening the doors to cavernous stores, they are opting to create smaller-format locations. When Indochino made the transition from a digital-only to an omnichannel retailer, for example, the Canadian fashion brand opted to open smaller stores called showrooms, where customers can shop for made-to-order formalwear.

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Zelle’s Enemy Is Not Venmo — It’s Cash

Bank Innovation

Banks are backing Zelle in the P2P arms race, but it’s not other digital payments that are the enemy — it’s cash and a lack of innovation. So says Mark Ranta, head of digital banking solutions at ACI Worldwide, a company that works with 18 of the Top 20 global banks. “At the end of the day […].

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Things worth reading: 9th August 2018

Chris Skinner

Things we’re reading today include … Facebook wants you to do banking on its Messenger app Bank by bank, here’s where the hiring and firing will happen now Is Barclays Opening Crypto Trading? Activist investor Ed Bramson steps up Barclays battle with push to influence next chairman choice Lending Club: … The post Things worth reading: 9th August 2018 appeared first on Chris Skinner's blog.

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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

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Changing the way money moves across Asia Pacific: Sibos 2018

Insights on Business

We very much look forward to hosting the premier global financial services industry conference in Sydney, Australia from October 22-25. Given IBM’s experiences helping clients accelerate their digital transformation journey with Cloud and AI, we’re particularly excited that “Enabling the digital economy” is the Sibos 2018 conference theme. We see a market with many opportunities to create exponential advantage and produce out-sized achievements when the right business strategy is matched with

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Airbnb Listings Land In Concur

PYMNTS

Corporate travel platform Concur , owned by SAP , has integrated listings from home-sharing service Airbnb into its platform. A recent announcement from Concur said Concur Travel will now show listings available from Airbnb directly within its platform, making it the only corporate travel solution to do so, the company said. Airbnb listings will now appear alongside traditional hotels within the online travel booking solution operated by SAP Concur.

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Zillow Enters Mortgage Space — and Stock Tanks

Bank Innovation

Online real estate company Zillow has entered the mortgage space. On Monday the Seattle-based company purchased Mortgage Lenders of America for an undisclosed amount. The move solidifies the company’s effort to simplify and streamline the home buying process, according to a company-issued statement. Zillow outlined that, “owning a mortgage lender will allow Zillow Group to […].

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Things worth reading: 10th August 2018

Chris Skinner

Things we’re reading today include … HSBC’s China Focus Continues To Drive Profits, But Leaves The Bank Vulnerable To Trade War Specter of Criminal Charges Raised at Australian Bank Inquiry We Wanted Safer Banks. We Got More Inequality. Goldman Sachs sued by ex-managing director who said he was whistleblower NAB … The post Things worth reading: 10th August 2018 appeared first on Chris Skinner's blog.

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.