Jeff For Banks

JANUARY 6, 2013

'Whether you are a bank, thrift, or credit union, I hope you have a strategy for 2013 and at least three to five years into your future. If not, you better assemble the troops and determine the bank you want to be, or you run the risk that your customers don''t see you as anything but just another bank (or thrift, or credit union, what have you). So often, though, FIs develop specific objectives, like mentioned below, and limit the input on how exactly to accomplish the objective to a few people

Strategy 82

Strategy National Groups Resources 82

Javelin Strategy & Research

JANUARY 8, 2013

Customers desire the flexibility to select the easiest and most convenient channel in which to conduct their business. For instance, I may want start to filling out a loan application at home on my iPad and then decide go to down to my local branch to ask a question about it – and I don’t want to have to start over at the very beginning. By the same token, I don’t want to have to open one mobile app to look at my credit card transactions and another mobile app to monitor my checking account.

Mobile 40

Mobile Cards 40