Sat.Mar 02, 2019 - Fri.Mar 08, 2019

Are banks customer focused?

Chris Skinner

I’ve talked a little about TechFin in the past but, in my presentations, I talk more and more about TechFin versus FinTech. FinTech is doing what we’ve always done, cheaper and faster and better with technology. TechFin is reimagining everything with no idea of what’s been before with technology.

AI and the rise of digital humans in financial services

Insights on Business

“AI is not going to replace managers, but managers who use AI will replace the managers who do not,” Rob Thomas, IBM General Manager of Data and AI predicted at IBM Think 2019. [1]

Banks Finding More Entry Points to Real Estate Tech

Bank Innovation

Two real estate tech players, Compass and OpenDoor, each rather quietly raised $400 million from SoftBank in 2018, a year that included announcements like Credit Karma’s $500 million investment from Silver Lake and Plaid's $250 million raise that made it a unicorn.

Rise in mobile shopping, banking forcing shifts in endpoint security

Mobile Payments Today

The increased use of mobile apps in e-commerce, banking and corporate payments is forcing cyber experts to shift tactics and technologies to protect vulnerable endpoints from malicioius attacks

Will bank brands survive in this digital world?

Chris Skinner

We were having a debate about brand loyalty in a mobile world. The discussion began with talking about how it used to be complex with dealing via branch and call centre; then it was branch, call centre and online; now, it’s branch, call centre, online and mobile.

Philadelphia Passes Ban On Cashless Stores To Fight Income Discrimination


Lawmakers in Philadelphia have passed a ban on cashless stores, making it the first major city in the U.S. to do so, according to a report by The Wall Street Journal. The new law will take effect in July and would require most retail outlets to accept physical currency.

Bank Boardrooms Are Increasingly Accepting of Technological Change

Bank Innovation

"Flexibility" is a commonly used term when it comes to innovation in banking and finance, but the typical bank boardroom hardly evokes the image of openness to technological change.

More Trending

A land down under … can you hear the banks thunder?

Chris Skinner

I just had a week down-under in the land of the roo, and discovered that the RBA – Reserve Bank of Australia – has done an about turn in the last couple of years and encouraged some innovation in banking (at last!).

Visa, PayActiv Launch Real Time Payroll


The gig economy has changed — and is still changing — when we work, how we work and, of course, how we get paid. Readers of this space may recall some stats at the end of last year, where the PYMNTS Gig Economy Index found that as many as one-third of workers in the U.S.

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Fintech Partnerships Excel in Improving Customer Experience for FIs, BI Poll Finds

Bank Innovation

Fintech partnerships provide the greatest value in creating a better customer experience, according to 30% Bank Innovation's February poll takers. Of the 90 poll-takers, 27 people responded with this answer.

RegTalk Podcast Episode 2: Engaging and empowering the first LOD with next-gen GRC

Insights on Business

In a business environment defined by sustained market volatility and ever-increasing regulations, companies need the ability to integrate enterprise-wide risk management processes and multiple regulations.

It’s only words … why values and missions are questionable

Chris Skinner

I go around a lot of banks and am always struck by their similarities and differences. To be honest, there are more similarities than differences.


Ant Financial Launches Banking As A Service Platform


Ant Financial Services Group and Jiangsu-based Hoperun Information Technology announced Wednesday (March 7) a new banking product aimed at financial institutions.

How Banks Can Leverage Superior Enterprise Products Over Fintechs

Bank Innovation

Lisa Shields, founder and CEO of FI.SPAN, a cloud-based API services management platform, says banks don’t necessarily need to cede ground to fintechs to stay ahead of the curve, particularly in business banking.

Holistic surveillance: Treating a business like family

Insights on Business

If you’re a parent, you have most likely discovered the benefit of technology to help keep your children safe.

Trust me, I’m a banker …

Chris Skinner

There’s a lot of talk about trust when you meet with people in finance. Customers trust us with their money … there is trust in banks … we are trusted when it comes to advice … our brand is a trusted brand.

Flywire Surpasses $10B In Total Payments Volume


Global payments and receivables company Flywire enjoyed strong growth in 2018 that it plans to carry into this coming year and over $10 billion in total payments volume.

Credit Agricole-Backed Fintech Startup in Insolvency Filing

Bank Innovation

SETL, a London-based blockchain startup with a former Bank of France governor on its board and Credit Agricole SA among its investors, appointed administrators to reorganize the business.

IBM highly ranked in Gartner Critical Capabilities for SPM 2019 Report

Insights on Business

Evaluating and selecting a Sales Performance Management (SPM) solution can seem like a daunting task when you have not been part of this process for other enterprise solutions in the past.

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The Finanser’s Week: 25th February – 3rd March 2019

Chris Skinner

The main blog headlines are … How to be a Unicorn (Part One) Marko Wenthin, co-founder of solarisBank, recently contributed to my blog and, as a mate, has sent some great insights about starting up a FinTech firm which I thought I would share of FinTech banks last week.

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How PSD2 Will Change Lending


Merchants and customers are now transacting under PSD2 and GDPR in the European Union (EU) — regulations that allow a greater window into how customer data is being used.

U.K. Fintech Lender OakNorth Makes Way to the U.S.

Bank Innovation

Fresh off a $400 million funding led by SoftBank, fintech lender OakNorth is close to establishing its first bank partnership in the U.S., which will also serve as its entry into the country, Bank Innovation has learned. Based in London, OakNorth is part challenger bank, part vendor.

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Answering unanticipated questions: Moving from reporting to true analysis

Insights on Business

It seems like just yesterday when complying with regulation was the end goal in itself. The bulk of these efforts were focused on simply churning out reports to keep regulators happy. There is a new and more complex reality now.

Things worth reading: 6th March 2019

Chris Skinner

Mastercard Acquires Transfast To Expand Cross-Border Services


Microsoft disclosed on Friday (Mar. 8) that it will acquire global cross-border money transfer company Transfast, which works with both P2P and B2B payments.

Movers and Shakers: Notable March Hires in Fintech and Digital Banking

Bank Innovation

Growth is the name of the game for this month's notable hires in digital banking and fintech. On one hand, a major FI like Spanish bank Santander hired a former Google executive to create new products, while smaller fintechs are opening up shop in new markets to drive growth.

Paytronix integration with Zenreach helps restaurant manage loyalty, guest data

Mobile Payments Today

A new Paytronix integration with Zenreach is helping Anthony's Coal Fired Pizza get a better handle on customer data

GRC best practices in a world under constant cyber threat

Insights on Business

In a world where cyber threat is constant, staying ahead of vulnerabilities is critical. It means ensuring your first line defense systems can flag and fix issues quickly and your second line defense is primed to step in when needed.

What ATMs And Open Source Have To Do With Payments Innovation


It might be the case that 2019 takes shape as a watershed year for payments regulation, marked by PSD2 and GDPR. Stakeholders in the financial services and payments arenas are navigating new rules about how data is collected, stored and shared.

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Bank Innovation’s Top 3 Posts in February

Bank Innovation

With big-money deals, product rollouts, and a busy earnings season to boot, it is perhaps no surprise that a merger to potentially create the sixth-largest bank in the U.S. got the most attention from readers in February.

LOL, Emoji, Checking Promotion: Texting As Credit Union Member Engagement?

Credit Union Geek

Originally published on How do you connect with members? Phone? E-mail? In-person? Carrier pigeon? Each have their drawbacks, especially the pigeons, since they’re extinct. Who answers their phone anymore, and we all get so much e-mail, standing out is challenging.

Reducing costs of AML while still appeasing regulators

Insights on Business

Reducing costs but appeasing regulators seems like an oxymoron, yet, many AML compliance and operations leaders are being asked to do just that.

How Voice Is Turbocharging The Autonomous Vehicle Ecosystem


Allow us at PYMNTS to take a brief step back and admire the landscape — in this case, the growing, though still young, connected vehicle ecosystem. A decade or two from now, such a look will be possible only via history books, TV and magazine retrospectives, or unreliable personal memories.

How To Market And Build Brand Loyalty Around Digital-only Offerings

Bank Innovation

Before Citizens Financial Group launched its digital-only banking unit, Citizens Access, last July, a team of bankers spent months intensely analyzing how customers might interact with a digital bank with no physical presence versus a traditional bank with a large network of branches.

Autopsy Report: 9 Startup Failure Stories And What We Can Learn From Them

CB Insights

Building a successful company is no easy task, and entrepreneurs often find themselves battling against all odds to keep their businesses alive. want to know THE TOP 20 REASONS STARTUPS FAIL? We analyzed 101 startup failures to bring you the reasons why startups don’t make it.

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Blockchain Front Page: Are Apple, Amazon, Google and Facebook the future of banking

Daily Fintech

Last week our theme was “Is this end of Bear market or Bull trap? “ Our theme for this week is “Are Apple, Amazon, Google and Facebook the future of banking?

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Senate Hearing Grills Equifax, Marriott CEOs On Data Breaches


Data privacy and security is becoming a popular political issue, and the latest proof of that came Thursday (March 7) on Capitol Hill. During a hearing for the U.S.

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