Sat.Apr 25, 2020 - Fri.May 01, 2020

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Banks rethink branch operations on back side of COVID-19 threat

Payments Dive

Major banks are reviewing plans to relaunch branch operations after the peak of the COVID-19 pandemic in the U.S., but executives and experts say some key changes in bank operations will likely continue going forward.

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What will the world be like when #coronavirus ends? (Part One)

Chris Skinner

Most of the people around the world have savings that can last them less than a month. In the USA, 29% of households have less than $1,000 in savings; in the UK, 15% of Brits have no savings at all; and in most economies worldwide, a large tranche of society have … The post What will the world be like when #coronavirus ends? (Part One) appeared first on Chris Skinner's blog.

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The top eight ways COVID-19 will impact payments

Accenture

We’re living through extraordinary times right now. The COVID-19 pandemic is changing business—and much else—forever. The global payments ecosystem has proven resilient in the face of the pandemic. The general public continues to trust payments systems and providers, and no substantial outages of core infrastructure have been reported. But the industry is far from immune….

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Mnuchin Now Says All PPP Loan Recipients Will Face Audits

PYMNTS

Businesses that borrow money through the federal Paycheck Protection Program (PPP) can expect to be audited before the loans are forgiven, Treasury Secretary Steven Mnuchin told The Wall Street Journal. “One of the things that will be required is you will have to show a payroll report that you actually spent the money on payroll and other items that qualify for forgiveness,” he said.

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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Is Brazil the next big thing in fintech?

Payments Dive

Spurred on by rapid change in government regulations and millions of underserved consumers in the finanical space, Brazil may be on the verge of becoming a major player in the global fintech space.

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TSB’s virtual assistant launched in five days through IBM 

Bank Innovation

U.K.-based TSB Bank gave its customer service a five-day makeover in the midst of the global pandemic with the launch of its “Smart Agent” chat function, helped by its technology partner IBM Services.? “We chose a platform that was cloud-enabled,” said Suresh Viswanathan, chief operating officer at TSB. “The bulk of the work was not […].

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4 Sure Signs Your PPP Loan Will NOT Be Forgiven

Abrigo

Key Takeaways Borrowers must document how their PPP loans are used Borrowers must maintain employee and compensation levels At least 75% of the loan must be used for payroll and other permissible expenses Borrowers must have "economic need" for a PPP loan. This week, a new round of funding was made available for Paycheck Protection Program (PPP) loans.

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Instant Replay: PPP Loan Site Flatlines On Opening Day Of Second Round

PYMNTS

The second round of Paycheck Protection Program (PPP) funding was an instant replay of the first, as the loan network collapsed from the tsunami of applications from small businesses desperate for relief. . “All of the reports I have around the country is that it’s been a disaster,” Paul Merski of the Independent Community Bankers of America told The Washington Post (WaPo) on Monday (April 27).

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Banking is not about relationships. It’s about secrets

Chris Skinner

Britain’s Got Talent is running right now in the UK and I really enjoyed this comedic sketch by Baptist Minister Allan Finnegan. You may not be able to watch it in your country, so here’s the script: I’ve been married for thirty years, which means my love life is a … The post Banking is not about relationships. It’s about secrets appeared first on Chris Skinner's blog.

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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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BMO Harris spotlights women in fintech mentoring program

Bank Innovation

BMO Harris Bank and Chicago-based incubator 1871 have unveiled plans for their annual fintech mentorship program, and this year they are shining a light on female-led fintechs. WMN•FINtech is the latest evolution of the Innovation Program, a three-month mentorship program for startups that have created solutions or services in the financial sector; participating startups are […].

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Real-time payments in a time of reduced cashflow

Bobsguide

Faster and real-time payments are more relevant that ever says Ed Adshead-Grant, general manager of payments at Bottomline Technologies. “There is both money in and money out so that there are two sides to the transaction and for any economy, any UK PLC to compete, they need beyond doubt.

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Crypto Businesses Overcome The Challenge Of Getting Banked

PYMNTS

The volatility of cryptocurrencies and their existence in what’s often a grey area of regulatory compliance make businesses operating in this sector an unattractive target for traditional financial institutions. Today, there remains a broad spectrum of positions that regulators and financial service providers hold when it comes to working with crypto businesses.

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What will the world be like when #coronavirus ends? (Part Two)

Chris Skinner

I hesitate to write that headline – after all, none of knows when or even if this pandemic will end – but what I do know is that, in this time of crisis, there are lots of things changing: our beliefs, our priorities, our views, our relationships. I sat down … The post What will the world be like when #coronavirus ends? (Part Two) appeared first on Chris Skinner's blog.

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Register Now: Sneak Peek Into Close Automation SkyStem Web Demo

Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

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Weekly Wrap: Video tellers, RBC’s personalized app and Citi’s innovation labs

Bank Innovation

Banks are accelerating their technology projects in light of the coronavirus pandemic. Whether its Happy State Bank pushing out video teller machines or TSB Bank launching a virtual assistant in five days, banks are trying to find new ways to connect with customers during times of social distancing. Legacy banks in the U.S. and Canada […].

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Customer identity and access management for banks

Bobsguide

The financial services sector is a pioneer of digitalisation. With online banking constantly evolving, the industry and its disruptors continue to spearhead customer experience (CX) innovation and shake up the status quo. As digital offerings from FS organisations become increasingly.

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Mastercard: Half Of Consumers Now Using Contactless Payments

PYMNTS

As nations put limitations into place to support social distancing in February and March, Mastercard reported that a significant share of consumers tapped into contactless payments for purchases. Seventy-nine percent of respondents in a global study indicated that they are now tapping into contactless payments, pointing to cleanliness and safety as crucial drivers.

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Does #coronavirus mean being rude to people?

Chris Skinner

I grew up in a time that was not politically correct. We used to have names for people who did not fit with our thinking, that were often derogatory and rude. Then, as I grew up, the world globalised and inclusion became more the norm. We became connected by easy … The post Does #coronavirus mean being rude to people? appeared first on Chris Skinner's blog.

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2024 Lending Outlook: Innovations and Evolutions in the Financial Sector

As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.

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Another one bites the dust: RBS shutters Bo app 

Bank Innovation

The Royal Bank of Scotland and its subsidiary NatWest are shutting down Bo, the bank’s stand-alone personal finance app, in the latest example of a big bank digital offshoot’s failure to gain traction with consumers. “Bo was always going to have a tough time attracting customers, given the crowded nature and maturity of the digital […].

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How coronavirus validated Plastiq’s decision to target SMBs

Payments Source

When Plastiq pivoted its bill-payment services to target cash-strapped SMBs instead of consumers, the startup had no way of knowing how coronavirus would affect its growth.

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Visa’s Jack Forestell On Helping SMBs Fast Track Into The Digital Age

PYMNTS

After many weeks and months of social distancing, the world is now actively and audibly wondering when the economic recovery will begin. Visa ’s Executive Vice President and Chief Product Officer Jack Forestell told Karen Webster that it’s the wrong question to ask. The recovery, he contends, is already underway. The pandemic and the recovery aren’t two separate events that will happen in sequence — but are two connected happenings playing out contiguously.

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Things worth reading: 30th April 2020

Chris Skinner

Things we’re reading today include … Barclays may have to put aside £4.5bn to cover bad debts due to coronavirus StanChart eyes quick recovery as profit falls 12% on coronavirus crisis Barclays boss: Big offices ‘may be a thing of the past’ ‘No prospect’ of UK government selling RBS stake … The post Things worth reading: 30th April 2020 appeared first on Chris Skinner's blog.

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Why Is CRE Lending Stuck in the Past? Top 3 Reasons for Digital Resistance

Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

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RBC revamps direct investing on mobile app

Bank Innovation

Royal Bank of Canada is slated to launch a personalized direct investment experience for customers on its mobile app in three weeks. The bank’s new platform is designed for customers who direct their own investing, for example buying their own mutual funds or stocks, as opposed to guided interactions with wealth advisors. The success of […].

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Money Management During The Coronavirus Crisis

BankBazaar

The COVID-19 situation calls for calm-headed decisions that help you fortify your household finances and come out of the crisis unharmed. We’re putting together a series of suggestions to help you deal with various facets of your finances. The global economy is in a crisis. The Covid-19 pandemic has pushed entire nations into lockdowns, crushed value chains, and stressed household finances.

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Reinventing Retail Will Mean Embracing New Formats

PYMNTS

Reinventing retail in the wake of COVID-19 may mean reinventing retail formats. As the discussion turns to reopening, non-essential locations — malls included — will need to consider old issues like total footprint and new ones like shopper distancing. “As retailers and brands grapple with big questions related to reopening stores, it’s clear from our findings that consumers have varying degrees of comfort within different store environments and formats,” said Greg Petro, CEO of retail testing c

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Things worth reading: 27th April 2020

Chris Skinner

Things we’re reading today include … Bank of England probes how long banks can survive the lockdown Banks paid millions in bonuses weeks before ban on cash rewards UK economy will take three years to recover from coronavirus – EY Virgin Atlantic hires bank in search for emergency funds Coronavirus: … The post Things worth reading: 27th April 2020 appeared first on Chris Skinner's blog.

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.