Sat.Apr 11, 2020 - Fri.Apr 17, 2020

Looking through the banking clouds

Chris Skinner

I remember some years ago that Nikolas Sarkozy wanted to bring in a law that would force call centre operators to tell French citizens where they were located, due to the backlash over offshore call centres.

Bank call centers feeling pressure of COVID-19

Mobile Payments Today

As COVID-19 forced most of the nation's major banks to restrict lobby access, the reduced access along with the economic downturn have placed enormous pressure on bank call centers.

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Every wealth account starts as a savings account

Bank Innovation

In the race for wealth assets, current bank wealth group behavior suggests that large accounts matter, while small accounts aren’t worth the effort to cultivate. On the surface, this makes sense. By definition, big accounts have large balances, which in turn yield rich fees.

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Your Financial Institution Issued a PPP Loan – Now What?


Key Takeaways Lenders participating in the Paycheck Protection Program (PPP) have obligations after issuing the loan to a small business. Banks and credit unions are seeking guidance on these critical next stages of the PPP.

ABCs of Data Normalization for B2B Marketers

Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!

Should retail banks be retailers?

Chris Skinner

There’s a great write-up by one of my guest contributors Alex Johnson, about the bad sales culture of most banks.

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More Trending

Smaller banks innovate ways to handle PPP volume in the ‘scramble’ 

Bank Innovation

The Small Business Administration launched its Paycheck Protection Program loans more than a week ago and banks have been racing to keep up with the volume ever since. Rapidly deployed automation technologies are helping community and regional banks keep up with the deluge of applications.

Sweden’s Outlier Response To COVID-19, And Its Results So Far


While most of the world has gone into some version enforced social distancing and quarantine mode with the rise of COVID-19 — closing schools, banning public gatherings, shutting down all non-essential businesses like restaurants and shops and requiring that anyone who can work from home do so — Sweden has been an outlier.

Will you avoid companies that put profit before people?

Chris Skinner

I’ve been writing a lot about purpose-driven banking, a theme that resonates around the idea that business focus should be more than just making money. It should also focus upon doing good for society and the planet.

Maintain Business Continuity with Digital Payment Solutions

Mobile Payments Today

Does your business have an effective business continuity plan to deal with a crisis

The 2019 Technographic Data Report for B2B Sales Organizations

In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient.

Fraud risk could run to billions in PPP loans

Bank Innovation

Last week saw banks and fintechs scrambling to stand up platforms to process Paycheck Protection Program loans, and now the struggle is to keep the platforms running while weeding out potentially fraudulent applications. Fraud is a common trend with government relief programs.

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Why ‘Digital-First’ Banking Will Become ‘Digital-Always’


Amid the coronavirus pandemic, a significant number of bank branches shuttered. And where there are branches, hours are staggered.

Building the financial ecosystem one deal at a time

Chris Skinner

I have a few favourite FinTech firms: Ripple, Prosper, Lending Club, SoFi, Zopa, Monzo, N26, TransferWise, Klarna, Stripe, Alipay, WeBank and more. A lot of it is because I knew these firms as fledglings and have enjoyed watching them grow up.

Main Street Lending Program Offers Loan-Purchase Option to Lenders Helping Businesses


Key Takeaways The Federal Reserve recently unveiled a new loan-purchase program, the Main Street Lending Program (MSLP) Unlike the PPP, loans provided under the MSLP are not eligible for loan forgiveness Community financial institutions play an important role in the MSLP.

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The Time-Saving Power of Intent Data for Sales

By using the power of intent data, capturing buyer interest has become more feasible for sales. Not only that, but using it will save immense time during your workflow; a win-win on all fronts.

PPP confusion prompts banks to revert to manual processes

Bank Innovation

Lenders participating in the SBA’s Paycheck Protection Program are trying to find a balance between speed and diligence.

JPMC To Require 700 Credit Score, 20 Pct Down For New Mortgages


JPMorgan Chase is attempting to stave off the oncoming economic downturn by raising the standards on who can borrow from them for the time being, according to a Reuters report.

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What are you doing during the #lockdown?

Chris Skinner

We are all stuck indoors, and I wonder what you are doing? In my case, I’m learning a new language. What are you doing? One of they key things to do, and my other hobby, is keep up with ideas as, during this lockdown, there is still a lot of … The post What are you doing during the #lockdown?

FinCEN Clarifies Beneficial Ownership Regarding PPP Loans


Key Takeaways FinCEN issued an update of their joint FAQs to address beneficial ownership requirements for PPP loans. Institutions do not need to re-verify beneficial ownership info for existing customers. Beneficial ownership information must be collected for new customers. .

How ZoomInfo Enhances Your Database Management Strategy

Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes. Download this ebook to learn how to maintain a strategy that includes refreshed information, database cleanses, and an accurate analysis at the same time.

Confusion muddles PPP loan forgiveness processes 

Bank Innovation

Banks scrambling to process Paycheck Protection Program loans will soon have to parse borrowers’ spending data to determine whether those loans will become grants.

Healthcare Looks To AI For Fraud Cure


The applications of artificial intelligence (AI) are manifold, and many feel that perhaps its most meaningful uses are in the healthcare field, where data can be a matter of life and death.

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Things worth reading: 17th April 2020

Chris Skinner

Things we’re reading today include … EU helps protect weak firms from foreign takeovers How deep will downturns in rich countries be? The dollar’s dominance masks China’s rise in finance Morgan Stanley CEO: coronavirus will continue to pose challenges U.S.

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Assessing the Impact of COVID 19 on Liquidity Needs


Key Takeaways The current financial crisis finds strong financial institutions and borrowers adapting to a sudden change in overall economic activity tied to the coronavirus pandemic. Nevertheless, bankers should be proactive in monitoring and planning for liquidity impacts.

How ZoomInfo Enhances Your ABM Strategy

For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns. And to begin the targeting process, marketing teams must develop an Ideal Customer Profile (ICP) with appropriate firmographic and behavioral data to ensure they’re going after the correct audience.Download this eBook to learn how to start improving your marketing team's data!

Bank of America customers sent $27 billion through Zelle in Q1  

Bank Innovation

Bank of America customers are shifting toward digital tools. According to data released by the bank, supplementing its earnings call today, customers made more than 102 million transactions through Zelle, its peer-to-peer payments tool, during the first quarter of 2020.

Main Street USA: 58 Percent Of Main Street SMB Retailers Say They May Not Survive The Pandemic


The Paycheck Protection Program (PPP) began accepting applications on April 3.

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The Finanser’s Week: 6th April 2020 – 12th April 2020

Chris Skinner

The main blog headlines are … How JPMorgan Chase, BBVA, ING, DBS and CMB are doing digital Today is the day that Doing Digital, my newest book, is finally live on Amazon and all good book stores.

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Value-added services are coming to payments


In the first post in this series, we looked at some of the developments driving change in payments right now: new competition, new customer expectations and new technologies. Banks, in response, are looking for new ways to increase the value they deliver to customers.

Data-Driven Marketing 101

This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics.