Sat.Jun 14, 2014 - Fri.Jun 20, 2014

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Note to Regulators: Exercising Fiduciary Responsibility is Not a Community Bank Board Problem – But You Might Make It One!

Finer Points

'As community bankers we have a fiduciary responsibility to our customers and communities as well as our shareholders. While it may not always be an explicit legal duty, it’s inherent to the community bank relationship business model and serves a key role in our success—after all, community banks only succeed when their customers and communities do the same.

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Gamification: a Game Changer for Customer Engagement Strategies

Jack Henry

'Author: Penny Webb, PWebb@profitstars.com. Have you heard the term ‘Gamification’ in relation to business strategy and software design? I recently attended a conference where one of the keynote speakers was a leading authority on the subject. Gamification is not just the idea of designing slick applications or web sites that have the look and feel of a video game.

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Is Amazon "Fish and Cushion".

Javelin Strategy & Research

I had the pleasure of speaking at NextBankUSA in Boston the other week on the Future of Payments, as I see them. It was a fun event, and provided some latitude to go off topic a little, including one of my favorite British comedy skits on Chip and PIN. Okay, I found it much funnier than the audience but that happens to me a lot. What can I say?

Boston 40
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EBA concerned about anonimity and security for bitcoin

Money and Payments

'From May 15th until May 17th, the Bitcoin 2014 conference took place in Amsterdam. One of the break-out sessions was dedicated to the topic of Anti-Money Laundering on Transparent Networks. During this session, Dirk Haubrich of the European Banking Authority (EBA) outlined some of the issues and concerns of the EBA with respect to digital currencies and bitcoin.

Bitcoin 31
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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Sneak Preview of My New Book

Your Full Potential

'Hello everyone! In this post, I wanted to give you a sneak preview of my new book that is due out a little later this year. What follows is the Introduction section. I hope you enjoy it and will be eager to see more. I also welcome your comments and feedback – let me know what you think! Introduction. The process of decision-making goes something like this: It starts with a spark - a person wants something.