South State Correspondent

JULY 13, 2015

In case you missed our Bank Management Conference this weekend, we thought we would bring you our favorite idea from the gathering of almost 500 bankers and their families – what it takes to be a remarkable bank. Unfortunately, when you consider the one word that describes the average customer experience at a bank, that word is “unremarkable.” If we are honest with ourselves, most banks are as forgettable and as interchangeable as a convenience store or school – we go there because it happens to

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Conference Customer Experience US Management 240

Accenture

JULY 13, 2015

For the last decade, the Accenture Global Consumer Pulse Research study has annually tracked the intentions and actions of consumers around the world. This year’s study included a sampling of more than 23,000 customers in 33 countries, including 16,000 banking. Read more.

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Study 151

Abrigo

JULY 15, 2015

One of the growing interests for accountants is expanding their firm’s services to include financial advisory. The transition from compliance to consulting makes sense: tax season is just that, a “season,” and nearly 60 percent of respondents to a Sageworks survey indicated they saw an increase in total revenue by adding financial services to their accounting practice.

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Management Resources Capital Taxes 150

SWBC's LenderHub

JULY 15, 2015

You probably already use surveys to track your financial institution's performance or to analyze your market, but are you really getting the most out of them? Today, most surveys are overlooked by consumers, with low completion rates preventing companies from getting the information they need. There are ways to change this, however, and create effective surveys benefit both you and your customers.

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Survey Marketing Company Management 89

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Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

Lending

South State Correspondent

JULY 14, 2015

Having just finished our Bank Management Conference at Amelia Island, yesterday we ran Part I of what we learned about becoming a remarkable bank. At the conference, we had bestselling author and head of marketing for Chick-fil-A, David Salyers; ex-NFL Hall of Fame quarterback, Jim Kelly; and, bankers discuss their experiences in putting some of these ideas into practice.

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Conference Management Marketing 214

Jack Henry

JULY 15, 2015

Author: Karen Crumbley, karenc@gladtech.net. The 1966 surf movie The Endless Summer is a documentary where filmmaker Bruce Brown follows two surfers on a surfing trip around the globe. “Its title comes from the idea, expressed at both the beginning and end of the film, that if one had enough time and money it would be possible to follow the summer around the world, making it endless.

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Community Compliance Fraud Examples 85

Jeff For Banks

JULY 11, 2015

How difficult is it to get to know someone that, well, you don't know? Very. Many of my readers know me. I'm not sure this is a good thing. Colleagues used to tell me that when meeting someone I should use "Jeff Lite". Just so you know. I'm not sure there is a Jeff Lite. Most of my readers, however, don't know me. And the benefits of having a blog is that I can write what I want.

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US Meeting Marketing Capital 85

South State Correspondent

JULY 15, 2015

There is a common perception that community banks’ performance improves when short-term rates rise. The analysis of this thinking is especially germane now that Federal Reserve Chair Yellen has clearly signaled that the Fed is ready to make a move by year-end. Since we have debated with so many analysts and bankers over the years, we pulled the community bank data for the last 20 years and present balance sheet composition for the industry.

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Community Bank Community Analysis Industry 199

Banking 2020

JULY 15, 2015

In an industry where so many financial institutions are trying to provide the same services in order to stay competitive, it is important that they also stand out in their communities. Jim Bedinger, COO of Chicago Patrolmen’s Credit Union and CEO of National Police Credit Union , shares how he’s working towards reaching a targeted audience and community – police members and their families.

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National Chicago Community Illinois 72

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In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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CFPB Monitor

JULY 15, 2015

Barbara S. Mishkin. The CFPB recently announced that it has developed “the Newcomer’s Guides to Managing Money to provide recent immigrants with straightforward information about basic money decisions.” According to the CFPB, each guide features tips to help new immigrants, and people who may be new to the U.S. banking system, avoid financial pitfalls.

ATM 69

ATM System Cards Online 69

Jeff For Banks

JULY 11, 2015

How difficult is it to get to know someone that, well, you don't know? Very. Many of my readers know me. I'm not sure this is a good thing. Colleagues used to tell me that when meeting someone I should use "Jeff Lite". Just so you know. I'm not sure there is a Jeff Lite. Most of my readers, however, don't know me. And the benefits of having a blog is that I can write what I want.

US 78

US Meeting Marketing Capital 78

South State Correspondent

JULY 15, 2015

As Amazon celebrates its 20 th anniversary today by inventing “Prime Day” and giving their customers deep discounts, we thought we would review how some banks handle anniversaries. It is highly probable that your bank offers an annual bonus to your employees so why not to your customers? Your customers, after all, are almost as important as your employees and are the lifeblood of your bank.

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ABA Community Banking

JULY 16, 2015

Gotham lights up: New York pulls ahead in fintech deal growth Management Financial Trends Technology.

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Fintech New York Trends Management 83

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Technology is rapidly changing the way accountants perform and manage month-end activities. Spreadsheets, email, and shared drives no longer have to slow us down. Join us as we present a "sneak peek" recorded demo of SkyStem's month-end close solution – ART. In under four weeks, your team can start reaping the benefits of month-end close automation by vastly reducing spreadsheets, cut down on reconciliation work, speed up the month-end close, and better manage your remote team.

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CFPB Monitor

JULY 16, 2015

Barbara S. Mishkin. According to the American Banker and Politico, Deputy Director Steven Antonakes is leaving the CFPB to pursue opportunities in Massachusetts, his home state. Mr. Antonakes, the CFPB’s second-in-command, has been with the agency since 2010 and has also been serving as the CFPB’s Associate Director for Supervision, Enforcement, and Fair Lending.

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Massachusetts Lending 65

Bankelele

JULY 15, 2015

Acumen: regional fellows program is a one-year, fully funded leadership development program designed to equip East Africa, India and Pakistan’s next generation of social leaders with the tools needed to unlock their full potential and drive positive change. Applications for East Africa close on July 27. Africa Business Fellowship: will match young American business professionals with paid 6-month placements in African companies.

Leadership 47

Leadership Regional Mobile Training 47

South State Correspondent

JULY 15, 2015

There is a common perception that community banks’ performance improves when short-term rates rise. The analysis of this thinking is especially germane now that Federal Reserve Chair Yellen has clearly signaled that the Fed is ready to make a move by year-end. Since we have debated with so many analysts and bankers over the years, we pulled the community bank data for the last 20 years and present balance sheet composition for the industry.

Community Bank 174

Community Bank Community Analysis Industry 174

ABA Community Banking

JULY 15, 2015

But banks deemed most trustworthy of industries covered Risk Management Cyberfraud/ID Theft.

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Security Risk Management Management Industry 74

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As we step into 2024, the lending landscape evolves rapidly with technology, regulations, and market dynamics driving change. For banks and financial institutions to stay competitive and meet the evolving needs of their customers, these drivers must be understood and engaged with. Lenders can anticipate significant transformation fueled by technological advancements, regulatory shifts, and changing consumer behaviors.

Lending

CFPB Monitor

JULY 14, 2015

Alan S. Kaplinsky and Mark J. Levin. The American Bankers Association, the Consumer Bankers Association and The Financial Services Roundtable (Associations) have filed a joint letter commenting on the final results of the CFPB’s arbitration study released in March 2015. Ballard Spahr served as counsel to the Associations in preparing the comment letter.

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Study Groups Data 65

Banking 2020

JULY 17, 2015

Below are interesting stories the Banking.com staff has been reading over the past week. Articles via TheStreet, Miami Today News, The Financial Brand. World emoji day: How emoji passwords will obliterate PINs and make bank accounts safer: While a recent report found that 64% of millennials regularly community using only emoji , that doesn’t mean everyone is ready to communicate with their banks using emoji.

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Millennials Miami Mobile Community 41

Bankelele

JULY 13, 2015

The interest rate is only one component of a loan and last week the Central Bank raised its’ base rates which should lead to more expensive loans for borrowers in the coming weeks. Now, Jijini Markets have released their latest monthly report on they call the best and worst bank loans and mortgages in which they rank consumer loans, business loans, asset finance and mortgages by the interest rates that various banks are charging.

Marketing 30

Marketing Report 30

ABA Community Banking

JULY 15, 2015

When you can’t recruit them, build them Human Resources Management Blogs Making Sense of it All.

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Analytics Data Resources Management 62

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Commercial lending is on the verge of a resurgence, but traditional processes are an obstacle. Explore the top 3 reasons for resistance to digital transformation and how overcoming them can pave the way for growth and efficiency. Discover why embracing automation and digital solutions is crucial for success in today's competitive landscape. Discover how GoDocs helps commercial lenders in the digital era with seamless integration and a borrower-focused approach.

Lending

CFPB Monitor

JULY 13, 2015

Barbara S. Mishkin. On March 10, 2015, the CFPB held a field hearing on arbitration. At the hearing , Alan S. Kaplinsky, Practice Leader of Ballard Spahr’s Consumer Financial Services Group, presented the industry’s perspective on arbitration agreements. (The hearing coincided with the CFPB’s release of the final results of its consumer arbitration study as mandated by Section 1028 of the Dodd-Frank Act [link to alert].).

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Video Study Groups 65

The Emmerich Group

JULY 16, 2015

Let’s be frank: Most banks get no real value from their strategic planning process—just a list of unimaginative goals with none of the revolutionary thought needed to transform results, and very little hope of even getting beyond the book on the shelf. If that sounds familiar, don’t be embarrassed. You’re certainly not alone. Having talked with thousands of bank executives over the last few years—including many who are running high-performing banks—I can’t tell you how often I’ve heard the stra

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How To Strategy Marketing Management 28

Fintech Labs Insights

JULY 15, 2015

Dream Payments works with banks and merchant acquirers to help businesses process payments and track operations. Its specialized mobile point of sale (mPOS) terminal, combined with a free mobile app, enables merchants to accept cash, credit, or debit card payments. This, coupled with Dream Payments’ sales insights and analytics, offers an end-to-end solution that is magstripe, EMV, and NFC compatible.

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San Jose Payments Mobile Operations 25

ABA Community Banking

JULY 17, 2015

Is that good? It could be huge, says Jack Henry strategist Management Lines of Business Payments Mobile.

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Mobile Meeting Management Payments 60

Advertiser: Data Robot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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