Sat.Nov 12, 2022 - Fri.Nov 18, 2022

Digging Into KeyBank’s Conversational AI Strategy

The Financial Brand

This article Digging Into KeyBank’s Conversational AI Strategy appeared first on The Financial Brand. The regional bank is using a test-and-learn approach with its new digital assistant, which has already improved contact center efficiency.

Customers in Control: What Personalized Banking Means Now

The Financial Brand

This article Customers in Control: What Personalized Banking Means Now appeared first on The Financial Brand. Personalization is a perennial banking buzzword. But it’s time for traditional banks and credit unions to rethink what it means.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

New consortium zeroes in on community banks' technology needs

American Banker

Community banking Venture capital

Deposit outflows are forcing some banks to play defense

American Banker

Deposits Consumer banking Commercial banking


What Lenders Need To Know: Increase of Standardized Loan Rejections

As the CRE market continues to tighten, the rejection of substandard loan documentation is on the rise. Don’t put your loans at risk. Check out the Infographic.

Bank Sales Training Basics—with an Important Twist [VIDEO]

The Emmerich Group

I believe that we humans can make easy tasks MUCH harder than they need to be. We all do it. The people at your bank struggling with sales effectiveness do it, too. In this video, I’m going to show you how you can take a trouble spot, like getting enough deposits, and turn it. Continue Reading. The post Bank Sales Training Basics—with an Important Twist [VIDEO] appeared first on Emmerich Financial.

More Trending

Here Is How To Calculate Your Bank’s Cost Of Capital [Calculator]

South State Correspondent

the As interest rates go back up and volatility continues to remain high, banks’ cost of capital has undergone a significant shift up. Your cost of capital is essential to know for several reasons. Mostly, it gives your board and shareholders a yardstick in which to gauge a bank’s return.

Is crypto a regulated asset or a disruptive technology?

Daily Fintech

The FTX blow up has highlighted this strategic question. This is one WITHOUT a magic quadrant. Crypto is either a regulated asset or a disruptive technology – but it cannot be both. If you believe that crypto is a regulated asset, the easy trade is to buy Coinbase stock (COIN).

What’s next? 3 powerful CX takeaways from Sibos


Disruption has become business as usual This year’s Sibos theme, “progressive finance for a changing world,” captures how customer expectations have radically shifted the direction of the industry. In today’s environment, experience is everything. A pandemic. A war. And now, a looming recession.

Credit swipe-fee relief needed

Payments Dive

“Congress has a responsibility to bring much-needed transparency and competition” to credit card swipe fees, writes the chairman of the trade association for 7-Eleven franchisees

Cards 327

Digitally Transforming the Engagement Experience for Financial Institutions

Customer experience has become a key differentiator. Learn how to launch your digital transformation by incorporating two customer experience trends into your digital transformation strategy: self-service & personalization.

Loan Refinancing – Is Now The Time To Talk To Borrowers?

South State Correspondent

reIt is counterintuitive that you might want to advise borrowers to do a loan refinancing at this stage of the interest rate cycle. The FOMC has raised short-term interest rates by 3.75% in the eight months between March and November.

Stablecoin News for the week ending Wednesday 16th November.

Daily Fintech

Here is our pick of the 3 most important stablecoin stories during the week. As FTX blows up stablecoins hang in there. This week while FTX burned down to the ground, thankfully stablecoins managed to stay for the most part stable.

Examining pros, cons of banks and cryptocurrency

ATM Marketplace

Cryptocurrency has come a long way since its humble beginnings. Is it time for banks to take the plunge into cryptocurrency

NY Fed launches CBDC project with Mastercard, big banks

Payments Dive

Mastercard and big banks such as Citi, Wells Fargo, BNY Mellon and U.S. Bank are set to participate in the proof-of-concept trial

US 311

The Lender's Guide to Automating Complex Loans

Providing commercial lenders with key insights into how commercial lenders can automate small-balance, mid-market, and large-cap loan documentation with advanced technology.

Should You Advice Borrowers to Refinance Their Loans?

South State Correspondent

The FOMC has raised short-term interest rates by 3.75% in the eight months between March and November. The market is now forecasting an additional 1.25% in hikes by early next year. Borrowers and lenders continue to be surprised by the speed of these increases.

CFPB asks SCOTUS to review Fifth Circuit ruling that CFPB’s funding is unconstitutional and hear argument in April 2023

CFPB Monitor

The CFPB has filed a certiorari petition with the U.S. Supreme Court seeking review of the Fifth Circuit panel decision in Community Financial Services Association of America Ltd. CFPB that held the CFPB’s funding mechanism violates the Appropriations Clause of the U.S. Constitution.

Daily Fintech Alt Lending Week Ending 18th November 2022

Daily Fintech

Is this finally the end of the crypto saga? I can’t say that you read it here first, but I have been consistent within this column in refusing to believe in the crypto currency story.

Card debt mounts for younger, less affluent borrowers

Payments Dive

Debt burdens and delinquencies are rising more rapidly for younger and less wealthy borrowers, the New York Federal Reserve Bank researchers said

The New 7 Facts on Housing Interest Rates and What Banks Can Do About It

The CRE multifamily sector has created tremendous momentum that won’t be slowed by interest rate hikes. Check out the facts right here!

Why banks should include ATMs in the 2023 budget

ATM Marketplace

Some banks are moving exclusively towards mobile banking for 2023, but research reveals customers, including Gen Z still want ATMs

ATM 78

Is the recession economy stressing your collections queues?

SWBC's LenderHub

Financial institutions are bracing for the probable recession that’s on the horizon. In board rooms and meetings across the financial industry, executives and their teams are trying to find answers to questions, including: Collections Outsourcing

In FTX’s bankruptcy, here are the top 10 investment and M&A holdings creditors should be looking at

CB Insights

Sam Bankman-Fried’s crypto exchange FTX filed for bankruptcy protection on November 11 — the culmination of a steady stream of bad news for the company and a “bank run” that saw roughly $6B in customer withdrawals.

Fortis acquires Payment Logistics

Payments Dive

The founder of Payment Logistics will remain at the firm overseeing its employees in California

How to Choose the Best Automated Documentation System for Commercial Loans

Not all automated loan doc prep solutions are created equal. That is why we have put together a checklist to help you evaluate potential partners and find the best-automated documentation system for your requirements and needs.

Loan Restructuring Vs. Loan Refinancing


Two different t erms , one often considered a doppelganger of the other. This article will set the record straight so that t hese two terms never leave y ou confused ! “ I think I should apply for a loan” -find us an adult on the face of earth who never had this thought.

US 78

How to choose a programming language for your machine learning project?


Looking for the best language for machine learning? If you’re new to the topic, the hardest part of mastering machine learning is figuring out where to start. It is normal to question the ideal language for machine learning, regardless of whether you are looking to brush up on your machine.

Open Banking and Ecosystems

Cisco CSR

Venmo, just like Google, has become a proper noun AND a verb. Venmo solved a problem of an individual wanting to pay another individual (or even small business) without having to use cash, check or even debit/credit card. Open banking made this possible.

Construction payments firm Billd lands $100M credit line

Payments Dive

The debt facility will feed two of the company’s app-based cash flow products

Digital Commercial Lending Technology Case Study: Increasing Loan Volume and ROI

In this Commercial Lending Case Study, you'll discover how to leverage digital lending technologies to accelerate growth and leapfrog the competition in the private lending market. A new and innovative approach to mortgage lending — growing lending volume by orders of magnitude.