Bank Customer Experience Summit to tackle innovative banking/customer trends

The Bank Customer Experience Summit this year will analyze the cutting edge of customer and banking trends and will be held in tandem with the Interactive Customer Experience Summit in Charlotte, North Carolina from Sept. 11 to 13, with the BCX segment beginning on Sept. 12 to 13. Early bird pricing ends on May 5.

Networld Media Group, the parent company, chose to hold the two events in tandem so retailers, restaurants, banking and the hospitality industry could learn and share insights with each other on how they are handling key customer experience issues such as crafting an effective customer journey, utilizing loyalty programs and more.

The Bank Customer Experience Summit will kick off with a keynote from Erin Cohee, VP of customer experience at OneUnited Bank, and will then continue with a series of informative panels.

In particular, one panel will look at wearables and how they can impact banking. Although many industries have adopted wearables, banking is not one that is commonly top of mind, but that may be changing. Panelists will discuss potential benefits and challenges of wearables as a banking channel as well as examine promising use cases in the future.

This is not the only panel that will analyze how banks are handling major issues. Other panels will include topics such as:

• How banks can craft the customer journey and create loyal customers.
• What's changing with branch design to accommodate changing customer expectations?
• What small business owners want from banks.
• Addressing labor shortages in banking.
• How to bring hospitality back to banking.

Attendees will also get a chance to hear leaders from banks and the retail industry interact during the CXO roundtable, which will bring together retail, banking, restaurant and hospitality experts to discuss unique issues surrounding the customer experience and how their individual industries are addressing these issues.

Lastly, attendees will see the most innovative solutions in action during the BCX Awards, which will honor companies and individuals who have crafted solutions that elevate the customer experience. Nominations are open until June 2.

Click here to register for the joint event. One registration gets you into both events. If you represent a bank and would like to speak on a panel, click here to submit an application. Pending approval, you will receive a free admission to both events.