Sat.Oct 30, 2021 - Fri.Nov 05, 2021

Beyond CX: BX delivers exceptional experiences


In my previous post, I started the conversation about the Business of Experience (BX).

Google to Start Requiring 2FA on Accounts


Google announced that it’s going to be implementing two-factor authentication (2FA) for large swathes of users, according to a Wednesday (Nov. 3) report by Ars Technica.

Google 280

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Rebeca Romero Rainey: Developing innovation strategy

Independent Banker

Photo by Robert Severi. Community banks are independent institutions fueled by the needs of their individual communities, so what constitutes innovation will look and feel different for every bank.

FinCEN Guidance on Cyber Fraud – Video


FinCEN provides guidance on Cyber Fraud What can financial institutions do to prevent and detect cyber fraud? You might also like this blog on FinCEN's AML/CTF priorities on cyber fraud.

Video 195

Your Guide to Using Conversational Marketing to Drive Demand Generation

What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.

Accenture’s top seven takeaways from Sibos 2021


Sibos 2021, one of the world’s largest financial services conferences, was once again all digital this year. Held from October 11-14, it saw over 19,000 delegates gather to address the biggest emerging issues across the financial ecosystem. The theme this year was “Recharging Global Finance.”

More Trending

Lindsay LaNore: The great brainstorming session

Independent Banker

By Lindsay LaNore, ICBA. When the word brainstorm first came into being, it described a sudden, violent fit. Midway through the 20th century, an American advertising executive used the term to describe a “commando” system for attacking creative problems, and the idea took off.

The AMLA and a Culture of Compliance – More Critical Than Ever


Culture of compliance is crucial to BSA/AML programs Culture of compliance within the BSA/AML framework is not new and was first introduced by FinCEN in 2014. Would you like other articles like this in your inbox?

What’s the next opportunity in back-office services for banks?


Middle market banks had two responses when they were inundated with PPP loan applications. Some took an all-hands-on-deck approach to repurpose the workforce to meet the deadlines. Others turned to third parties to stand up processing capacity fast.

FCA: Surge in Number of Banks Filing Financial Crime Reports


Banks and other financial firms in the U.K. are filing more Suspicious Activity Reports (SARs) than ever before, the Financial Conduct Authority (FCA) indicated in a press release emailed to PYMNTS on Monday (Nov.

Report 269

Digitally Transforming the Engagement Experience for Financial Institutions

Customer experience has become a key differentiator. Learn how to launch your digital transformation by incorporating two customer experience trends into your digital transformation strategy: self-service & personalization.

Robert Fisher: Who sits at your table?

Independent Banker

Photo by Heather Esposito. Working with a community bank is like being welcomed into the fold, and that’s why we choose our partners with care. Fall is my favorite season for all that it delivers: college football, tailgating, barbecue, changing leaves and crisp air.

Austin 145

Fighting Cyber-Enabled Fraud with BSA, Fraud & IT Collaboration – Video


Combating Cyber-Enabled Fraud Requires Communication Increases in cybercrime or cyber-enabled fraud deserve attention from financial institutions, as Abrigo expert Terri Luttrell explains in this video. .

Fraud 195

A “Meta” World Built on Blockchain

Daily Fintech

If you weren’t familiar with the term “metaverse”, I am sure you are now after Facebook announced that it’s changing its name to “Meta”. On Thursday, Mark Zuckerberg announced that Facebook’s parent company was changing its name to Meta to emphasize its focus on metaverse.

Mastercard Will Make Digital Currencies Work if Issued by Governments


As central bank digital currencies (CBDCs) grow in popularity, the world’s payments leaders are making preparations. On a recent earnings call, Mastercard CEO Michael Miebach discussed the company’s plans to support CBDCs, noted in a Tuesday (Nov. 2) report. “We

Taxes 258

The Importance of PCI Compliance and Data Ownership When Issuing Payment Cards

This eBook provides a practical explanation of the different PCI compliance approaches that payment card issuers can adopt, as well as the importance of both protecting user PII and gaining ownership and portability of their sensitive data.

Now is a prime time for digital account opening

Independent Banker

Photo by Anchiy/Getty Images. How Americans bank has been changing for years, including how they start their banking relationships. Offering the ability to open an account online can be one way to reach customers who are unable to join your community bank in person. By Jen A. Miller.

Idaho 143

Market Commentary: Week of November 1, 2021

SWBC's LenderHub

Last Week. Last week was one for the ages in rates space. The week started where it left off the prior with inflation breakevens (BE) exploding with the 5-year BE hurtling toward 3%.

Part 1 Copy trading may disrupt fund management. 

Daily Fintech

The idea – like most disruption – is simple. You follow somebody’s trades and give them a share of the profits. This enables a new breed of fund managers to invest first then gather assets later, which is the exact opposite of how it works today.

The ‘Omnichannel Credit Union’ is Not Only a Thing, But It’s Working Too


Given that most members interact with their credit union (CU) about 100 times a month, innovation in payments solutions is the single biggest product or service offer that CUs can use to prevent member defections, Brian Scott , senior vice president and chief growth officer at PSCU , told PYMNTS in a recent interview.

Tools 261

LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful.

The Digital Transformation of In-Branch Account Opening

Independent Banker

What is an omnichannel approach to onboarding? After the pandemic essentially caused in-branch banking to be impossible for many months, banks were forced to revamp their online account opening processes (among other digital banking capabilities) so that they could still acquire new customers.

Online 115

Digital payments meet gaming

ATM Marketplace

As mobile and contactless payments expand, consumers expect safe and convenient ways to send and receive money in all types of environments. Payment technology providers aren't missing a beat in addressing this need

This Week in Fintech ended 5 November 2021.

Daily Fintech

Yes, it is already November! This week our experts brought you the following insights based on their experience as investors, entrepreneurs & executives.

Alibaba Debuts NFT Art Metaverse for China's Singles Day


Alibaba has rolled out what it’s calling a “metaverse” ahead of China’s Singles Day, according to RADII, a China youth culture publication founded by a former vice president of Alibaba.

Make Payment Optimization a Part of Your Core Payment Strategy

Everything you need to know about payment optimization – an easy-to-integrate, PCI-compliant solution that enables companies to take control of their PSPs, minimize processing costs, maximize approval rates, and keep control over their payments data.

A 10-Part Plan For Victory on the Small Business Lending Battlefield

Independent Banker

Community banks who are considering entering the small business lending space are already challenged by several barriers to entry: Inefficiency of traditional loan processing. Changing regulatory guidance. Belief that small business loans are not profitable.

2021 ATM & Self-Service Software Trends

ATM Marketplace

After nearly two years of grappling with COVID-19, about the only thing that feels certain is that the world will continue to face uncertainty for the foreseeable future.

XBRL News from Workiva, ESMA and the ISSB

Daily Fintech

Here are the three most relevant developments in the world of structured reporting we became aware of in the course of last week.

AMC CEO Polls Public on Shiba Inu Crypto Payment


Adam Aron , AMC's CEO, is looking at potentially accepting shiba inu crypto payments, a report from said. He sought the public's opinion with a Twitter poll on Friday (Oct.

A Recruiter’s Guide To Hiring In 2021

With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle. To make the most of this disruption, you need to understand the economic drivers, develop a strong strategy for unearthing valuable talent, and use the latest tech tools to get the job done. Read this guide to get your recruiting practice ready to thrive in the new normal.