Sat.Apr 05, 2014 - Fri.Apr 11, 2014

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Seize the Month: April is Go Time for Community Banks

Finer Points

'Community bankers know we can’t rest on our laurels. We have to strike while the iron is hot—whether it is a loan to a local small business or grassroots outreach on important legislation. That is why ICBA is giving community bankers a unique opportunity this month to build on our industry’s recent successes by participating […].

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For Customers, UX = XOXO

Jack Henry

'Author: Kevin Moland, KMoland@profitstars.com. In the early 1990’s, the owner of the small commercial bank where I served as the Data Processing Officer decided to shake things up a bit by removing a relatively popular head of operations and replacing him with the Vice President of Marketing. Marketing ! As seasoned operations managers, my peers and I settled in for the train wreck we knew was coming.

UX 95
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Bankers: Are We Passing On The Tough Decisions?

Jeff For Banks

'"One of our problems is our long-term employees", said a banker to me. I have heard this so often that it probably applies to a significant percentage of Jeff For Banks readers. In an era of unprecedented industry change, if your employees embrace change like a cat embraces water, you might have a problem. In my life, I have experience in two industries: banking and the US military.