June, 2013

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To Branch or Not To Branch: Here Is The Answer

Jeff For Banks

'During periods of uncertainty lies opportunity. Vernon Hill, legendary leader of the former Commerce Bank in Cherry Hill, New Jersey, took advantage of the last time bankers were contemplating the future of branching by beating them over the head with his high profile and rapidly expanding branches. Can another Commerce Bank eat our lunch this time around?

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From Curiosity to Contender. Square's Growing Pains

Javelin Strategy & Research

I was at the Fiserv Analyst Day on Monday and enjoyed an excellent session by Tom Roberts on social payments and the evolution of Popmoney. One slide Tom displayed has two columns of companies he categorized as "contenders" and "curiosities" for the role of social payments. Top of the column of "curiosities" was Square, which led to a conversation around the future of Square and what it will need to do to evolve.

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Banks Versus Credit Unions: Much Ado About Nothing

Jeff For Banks

'Credit Unions don''t pay taxes! They''re trying to steal our business customers! I often quote Sun Tzu from his over 2,000 year old book, The Art of War. One of my favorites: "If you know the enemy and know yourself, you need not fear the result of a hundred battles." The frequent and resource sapping waling about credit unions tells me that banks don''t know their enemies, umm, competition.

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Lessons Learned: Banks that thrived during crisis grew loans slower prior to it.

Jeff For Banks

'The St. Louis Fed recently performed a study to uncover the characteristics of community banks that thrived during the financial crisis. Thriving banks were defined as under $10 billion in assets, and maintained a composite CAMELS 1 rating in each exam cycle from 2006-11, an impressive accomplishment. As with most government driven academic studies, there were numerous answers.

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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Banking and Social Media. Guest Post: If Everyone Told You to Jump Off a Bridge.

Jeff For Banks

'By: Shannon Marsico My sister is still in high school, and she claims she is deprived of everything. A tactic my sister often uses with my mother when she wants something is stating how “everyone” else is doing it - everyone is going to the mall after school, everyone owns an iPhone, everyone is allowed to stay out past 10PM, and so on. To teens, keeping up with their friends and looking trendy are of the utmost importance.

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What PRISM, Waze and PFM have in common: the need for trust

Javelin Strategy & Research

There’s a bit of irony regarding two headlines in my local newspaper: “Tech firms seek to lift secrecy on spy data” on the front page, and “Google buying startup Waze” stripped across the Business front.

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Why mobile will revitalize online

Javelin Strategy & Research

When smartphones hit the scene, the reaction in the financial services industry was predictable and practical. Innovative financial institutions rushed to roll out a user experience that mirrored what customers had come to expect from their online channels. In too many cases, though, that led to a lot of squinting and fumbling. Then came the iPad, and the quickest financial institutions responded initially with a “2x” magnification of their iPhone apps that led to over-sized and over-pixalated k

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