January, 2013

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Should Banks Jettison Unprofitable Customers?

Jeff For Banks

'No. I will tell you why in a moment, but first why I thought of this question. Alan Weiss of Summit Consulting penned a book called The Consulting Bible (see my bookshelf if interested in the book). In it, Weiss suggests you jettison the lower end of your client list when you win new clients. His reasons: The client is no longer profitable. You are bored with the work.

Exercises 113
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Rabois Leaves Square due to Sexual Harassment Suit

Javelin Strategy & Research

My first reaction to seeing the news that Keith Rabois was leaving was Square that this was another indication that the MPOS space was getting crowded and heading for a shakeup. After all, margins are razor thin and Verifone had recently sunk Sai l.

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Can and should banks help the children?

Jeff For Banks

'It''s for our children. I love it when politicians give some variant of this argument. I suppose if they really cared about our children, they would stop running up the national credit card on them. But doing so would not allow us to "protect our children". Protect them while saddling them with our bills. Real good parenting. Politics aside, I received a school of hard knocks lesson in how poorly our young adults are prepared for personal financial management.

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Bankers: Circle the Wagons Around Your Strategy

Jeff For Banks

'Whether you are a bank, thrift, or credit union, I hope you have a strategy for 2013 and at least three to five years into your future. If not, you better assemble the troops and determine the bank you want to be, or you run the risk that your customers don''t see you as anything but just another bank (or thrift, or credit union, what have you). So often, though, FIs develop specific objectives, like mentioned below, and limit the input on how exactly to accomplish the objective to a few people

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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Guest Post: 2012 Economic Year in Review by Dorothy Jaworski

Jeff For Banks

'Looking Back at 2012 Every year, I usually write about the past year with mixed feelings, at times nostalgic for those events and at times, glad that the year is over. 2012 brought us highs, lows, and surprises. As to the latter, the Federal Reserve is always good for a couple of surprises. They continued to run their easing campaign, now going on six years strong and counting, pushing down on Treasury yields, spreads, mortgage rates, and pushing up on money supply.

Taxes 73

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Fiserv Strengthens Its Position With OSI Acquisition

Javelin Strategy & Research

Earlier this week, Fiserv announced its acquisition of Open Solutions, Inc. (OSI) , adding a strong product and client suite to its business lines. With a client base of 3,300 community banks, credit unions, and thrift institutions, OSI will help Fiserv continue to strengthen its foothold in this market. Similar to its other recent acquisitions, Fiserv expects the OSI acquisition to be significantly accretive to earnings per share (EPS) with a projected adjusted rise of 12% in EPS over 2011.

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Green Dot’s GoBank Takes Aim at Gen “Y.2” and Slow-Moving FIs

Javelin Strategy & Research

Green Dot’s effort to blaze a trail for the next generation of banking highlights the building competition for Gen Y consumers and the challenges that must be overcome to redefine banking. It also sends a warning signal to the credit union industry that it must do something to avoid becoming a generational anachronism.

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California sends a message on mobile privacy – to industry and Washington

Javelin Strategy & Research

California once again is looking to flex its muscles as a trend-setter in national politics and policy – this time in the area of protecting consumer privacy in the rapidly accelerating era of mobile commerce and Big Data.

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Omnichannel is the next Challenge for FIs

Javelin Strategy & Research

Customers desire the flexibility to select the easiest and most convenient channel in which to conduct their business. For instance, I may want start to filling out a loan application at home on my iPad and then decide go to down to my local branch to ask a question about it – and I don’t want to have to start over at the very beginning. By the same token, I don’t want to have to open one mobile app to look at my credit card transactions and another mobile app to monitor my checking account.

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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202

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Treading the Fine Line of Consumer Trust Without Being Creepy—A 2013 Trend

Javelin Strategy & Research

Last month's backlash against Instagram 's overly broad proposed terms of service is the latest reminder that consumers are easily enraged if they feel companies are abusing their data and relationships. That is essential to understand for anyone engaged in interactive finance.

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FIS + mFoundry: A Case of Dancing With the One Who Brung You

Javelin Strategy & Research

The news today that FIS has purchased the 78% share of mFoundry that it didn’t already own should come as no surprise.

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