February, 2013

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Three ways banks can support innovation in their markets.

Jeff For Banks

'Why did Willie Sutton, famous bank robber from the 1920''s to 1950''s, rob banks? "Because that''s where the money is." Sutton, by the way, denied the quote. But we can''t deny it''s true. Financial institutions remain the place to go for money. So why do FIs opt for the sideline in participating more fully in innovation? I recently wrote on these pages that FIs should develop Shark Tank like processes to get early stage equity capital into the hands of nearby entrepreneurs to fuel growth in lo

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Frenemies? Visa Cozies Up to Merchants

Javelin Strategy & Research

Although merchants and the card networks are often on the opposing sides of the aisle in payment litigation and lobbying, recent steps by Visa show a potentially significant change in position. In fact, Visa’s Chief Executive, Charles Scharf, has claimed publicly that Visa needs to change its often-contentious relationship with merchants.

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Seven Secrets to Keep Your Acquisition from Going Over the Cliff

The Emmerich Group

'So you’ve decided to acquire another bank. For nearly 25 years I’ve been giving the same advice about acquisitions: DON’T DO IT. I’ve had good reason to give that advice. Many banks try to solve their inadequacy of systems, education, and strategies by acquiring. And many banks are poised to do exactly that this year. So now you’re going to get a finger-wagging lecture from me, right?

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Lead Like Lincoln

Jeff For Banks

'Historically low interest rates and the recent poor economy highlighted the importance of leadership in community banking. History has provided us great leaders to emulate and Abraham Lincoln is perhaps without equal. In my opinion, he demonstrated three critical qualities of leadership. Vision - Burt Nanus in his book Visionary Leadership contends that vision is inherently idealistic and represents a "mental model of a future state of the. organization.

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Digital Transformation: Accelerating ROI and Growth in Commercial Lending

Now is the time for lenders to prioritize their digital transformation initiatives in preparation for the lending rebound. Rising competition and ever-increasing customer demands for speed and efficiency are forcing financial institutions to embrace digital transformation. This shift can feel overwhelming—where do you begin? This infographic illustrates automation demands and shows you how loan document automation serves as an essential step to increase profits and provide the best lending exper

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Job Description: EVP of Distribution and Service Excellence

Jeff For Banks

'Figures don''t lie. Financial Institution (FI) customers interface with us online far more frequently than in person. Has our organizational structure evolved to meet this challenge? I think not. This post is geared toward drafting a job description of an FI EVP of Distribution and Service Excellence. Flowery name, I know. I also look at names such as Chief Experience Officer with extreme skepticism.

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Four Common Misjudgments About Whether Consumers Want PFM

Javelin Strategy & Research

There is a spirited conversation occurring in a Personal Finance Management subgroup on LinkedIn, spurred by Mary Wisniewski’s column in American Banker about how “PFM Defies Definition.

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MasterCard Gets Big with Data via Mu Sigma

Javelin Strategy & Research

MasterCard Advisors today announced that it has taken an ownership stake in the data analytics and decisioning firm, Mu Sigma. Known for large scale, high volume -or big data – analysis, Mu Sigma is one of the emerging breed of decision support service providers combining the disciplines of applied mathematics, business knowledge and data processing technologies to develop insights for its clients.

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FTC leads the way on digital privacy with Path settlement

Javelin Strategy & Research

The Federal Trade Commission’s $800,000 settlement with social network Path last Friday offered more evidence that federal and state regulators will be active participants in defining better ways to protect consumer privacy in an era of interactive finance. In this case, the FTC trained a light on the vexing question of design and how companies should disclose honestly, efficiently, and effectively how they will use a customers’ personal information -- without making customers overly anxious.

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Banking Billboard Strategies: Version 1

Jeff For Banks

'Welcome to Banking Billboard Strategies v1. I tend to envision strategy flashing on marquee billboards. Here is how I see the end result of a multiple day big bank retreat conducted in a Kiawah Island resort conference room, prior to a round of golf, massage, cocktail hour with Talisker 8-year-old single malt scotch, and topped off with a Maine lobster dinner, no truffles because of the poor economy.

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The State of Automation in Financial Services 2024 Report

In this report, you’ll find a comprehensive analysis of survey responses from executives at banks, credit unions, and insurance companies concerning their organization’s current and future use of automation. The report’s key insights include: Which types of automation are saving organizations the most time and money How to overcome the biggest barriers to automation implementation and adoption Why automation investments will continue to grow over the next few years How much you could save in 202